Payroll Specialist & HR Generalist

• May 2023 - Present

Hr Project Coordinator/ Hr Generalist

• Mar 2022 - Dec 2022

• Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation • Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation • To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with… Show more • Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation • Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation • To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments • Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements • Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes • Establish and maintain processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within, and across, multiple projects • Develop and maintain partnerships with outside resources—including third-party vendors and r researchers • Monitor and assign resources appropriately to streamline project efficiency and maximize deliverable outputs • Report project outcomes and/or risks to the appropriate management channels as needed— escalating issues as necessary based on project work plans • Benefits Open enrolment process and organization for 1200 employees • Benefits Reporting to 3rd party venders on a weekly/ Monthly basis • Benefits onboarding for all 1200 employees Show less • Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation • Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation • To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with… Show more • Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation • Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation • To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments • Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements • Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes • Establish and maintain processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within, and across, multiple projects • Develop and maintain partnerships with outside resources—including third-party vendors and r researchers • Monitor and assign resources appropriately to streamline project efficiency and maximize deliverable outputs • Report project outcomes and/or risks to the appropriate management channels as needed— escalating issues as necessary based on project work plans • Benefits Open enrolment process and organization for 1200 employees • Benefits Reporting to 3rd party venders on a weekly/ Monthly basis • Benefits onboarding for all 1200 employees Show less

Payroll Specialist/ HR Generalist

• Sep 2021 - Feb 2022

Directly responsible for the accuracy and timely completion of payroll, in addition to client billing Provides best-in-class service to our clients and worksite employees through interactions over the phone, via email, and in person Serves as a subject-matter expert for all payroll- related inquiries Showcases payroll expertise by providing payroll processing for clients with varied pay schedules and pay types Ensures that payroll is audited for accuracy… Show more Directly responsible for the accuracy and timely completion of payroll, in addition to client billing Provides best-in-class service to our clients and worksite employees through interactions over the phone, via email, and in person Serves as a subject-matter expert for all payroll- related inquiries Showcases payroll expertise by providing payroll processing for clients with varied pay schedules and pay types Ensures that payroll is audited for accuracy and compliance with applicable federal and state regulations Generates payroll-related reports for both internal and external users Show less Directly responsible for the accuracy and timely completion of payroll, in addition to client billing Provides best-in-class service to our clients and worksite employees through interactions over the phone, via email, and in person Serves as a subject-matter expert for all payroll- related inquiries Showcases payroll expertise by providing payroll processing for clients with varied pay schedules and pay types Ensures that payroll is audited for accuracy… Show more Directly responsible for the accuracy and timely completion of payroll, in addition to client billing Provides best-in-class service to our clients and worksite employees through interactions over the phone, via email, and in person Serves as a subject-matter expert for all payroll- related inquiries Showcases payroll expertise by providing payroll processing for clients with varied pay schedules and pay types Ensures that payroll is audited for accuracy and compliance with applicable federal and state regulations Generates payroll-related reports for both internal and external users Show less

Senior Payroll Specialist

• Jan 2018 - Jun 2021

RESPONSIBILITIES: ● Respond to questions from Clients regarding the use of the WFN, Pay X, elm, Portal, and HRB applications. Provides application/navigation support. ●Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed. ●Performs new feature setup requests (e.g. Group Term Life, HSA, direct… Show more RESPONSIBILITIES: ● Respond to questions from Clients regarding the use of the WFN, Pay X, elm, Portal, and HRB applications. Provides application/navigation support. ●Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed. ●Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.). ● Assists and supports Clients with Payroll processing questions and issues. ● Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations. ●Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations. ● Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client. Completes complex projects including: ●Calculation updates, special reports, tax amendments, company setup, troubleshooting ● PTO, OT, Double Time, etc. researches historical data for adjustments needed ● Researches Benefit Accruals recalculates and imports corrections. ● Assists Client with tax changes for understanding, conducts research and follow-ups as needed. ● Performs other related duties as assigned. ● SME ( Subject Matter Expert) for Amendments ● SME ( Subject Matter Expert) for Time and Attendance for Payroll Functional Responsibility: ● Provides WFN/AutoPay Payroll Technology Support ● Supports General PR, HR & Benefit Questions ● Supports Payroll Processing Questions and Issues Show less RESPONSIBILITIES: ● Respond to questions from Clients regarding the use of the WFN, Pay X, elm, Portal, and HRB applications. Provides application/navigation support. ●Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed. ●Performs new feature setup requests (e.g. Group Term Life, HSA, direct… Show more RESPONSIBILITIES: ● Respond to questions from Clients regarding the use of the WFN, Pay X, elm, Portal, and HRB applications. Provides application/navigation support. ●Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed. ●Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.). ● Assists and supports Clients with Payroll processing questions and issues. ● Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations. ●Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations. ● Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client. Completes complex projects including: ●Calculation updates, special reports, tax amendments, company setup, troubleshooting ● PTO, OT, Double Time, etc. researches historical data for adjustments needed ● Researches Benefit Accruals recalculates and imports corrections. ● Assists Client with tax changes for understanding, conducts research and follow-ups as needed. ● Performs other related duties as assigned. ● SME ( Subject Matter Expert) for Amendments ● SME ( Subject Matter Expert) for Time and Attendance for Payroll Functional Responsibility: ● Provides WFN/AutoPay Payroll Technology Support ● Supports General PR, HR & Benefit Questions ● Supports Payroll Processing Questions and Issues Show less

Agent Care Specialist

• Mar 2016 - Jan 2018

●Provide phone, text and email support to consumers and agents in an effective manner via provided t ools. ●Continually focus on deepening customer relationships by providing exceptional support ●Promoted to the VVIP line for agents spending over a certain a dollar amount and practicing the white glove service Zillow offers. ● Partaking in the deconstruction project for New construction homes. ● Included in the Focus Group on how to better assist Alan. ● Looking to improve… Show more ●Provide phone, text and email support to consumers and agents in an effective manner via provided t ools. ●Continually focus on deepening customer relationships by providing exceptional support ●Promoted to the VVIP line for agents spending over a certain a dollar amount and practicing the white glove service Zillow offers. ● Partaking in the deconstruction project for New construction homes. ● Included in the Focus Group on how to better assist Alan. ● Looking to improve overall customer satisfaction ● Experience in a customer facing position (i.e. call center, support, sales or help desk) ● Proficient use of web-based products, MS Outlook and SalesForce ,LFA, Trulia, Wikipedia ● Ability to tactfully question and actively listen to customer issues and questions ● Ability to re-educate customers on the value of the product they purchased ● Capacity to handle multiple tasks and prioritize effectively Hard working, motivated, enthusiastic and honest; work effectively in a fast paced environment ● Strong communication and interpersonal skills through email, phone, text and personal interaction Show less ●Provide phone, text and email support to consumers and agents in an effective manner via provided t ools. ●Continually focus on deepening customer relationships by providing exceptional support ●Promoted to the VVIP line for agents spending over a certain a dollar amount and practicing the white glove service Zillow offers. ● Partaking in the deconstruction project for New construction homes. ● Included in the Focus Group on how to better assist Alan. ● Looking to improve… Show more ●Provide phone, text and email support to consumers and agents in an effective manner via provided t ools. ●Continually focus on deepening customer relationships by providing exceptional support ●Promoted to the VVIP line for agents spending over a certain a dollar amount and practicing the white glove service Zillow offers. ● Partaking in the deconstruction project for New construction homes. ● Included in the Focus Group on how to better assist Alan. ● Looking to improve overall customer satisfaction ● Experience in a customer facing position (i.e. call center, support, sales or help desk) ● Proficient use of web-based products, MS Outlook and SalesForce ,LFA, Trulia, Wikipedia ● Ability to tactfully question and actively listen to customer issues and questions ● Ability to re-educate customers on the value of the product they purchased ● Capacity to handle multiple tasks and prioritize effectively Hard working, motivated, enthusiastic and honest; work effectively in a fast paced environment ● Strong communication and interpersonal skills through email, phone, text and personal interaction Show less

Education Program Coordinator

• Mar 2015 - Jan 2016

Design, organize, build, & execute domestic & international conferences for STEM leaders & Librarians ● Maintain client/vendor communications with highest level of professionalism & consistency ● Arrange shipping & transportation of exhibits & merchandise to outfit museum quality exhibits for Library consumption ● Track, manage, & reconcile relevant invoices, purchase orders, & vendor contracts in mobile, just-in-time budgeting environment ● Perform Executive Administration duties &… Show more Design, organize, build, & execute domestic & international conferences for STEM leaders & Librarians ● Maintain client/vendor communications with highest level of professionalism & consistency ● Arrange shipping & transportation of exhibits & merchandise to outfit museum quality exhibits for Library consumption ● Track, manage, & reconcile relevant invoices, purchase orders, & vendor contracts in mobile, just-in-time budgeting environment ● Perform Executive Administration duties & compliance recordings for recently awarded $6.5m Discover NASA grant ● Maintain fluid Marketing presence through production of monthly newsletters & web content development ● Organize & facilitate webex and telecommunication conferences for Executive Committee members Quality assurance from recipients of the exhibits and spot checking. Show less Design, organize, build, & execute domestic & international conferences for STEM leaders & Librarians ● Maintain client/vendor communications with highest level of professionalism & consistency ● Arrange shipping & transportation of exhibits & merchandise to outfit museum quality exhibits for Library consumption ● Track, manage, & reconcile relevant invoices, purchase orders, & vendor contracts in mobile, just-in-time budgeting environment ● Perform Executive Administration duties &… Show more Design, organize, build, & execute domestic & international conferences for STEM leaders & Librarians ● Maintain client/vendor communications with highest level of professionalism & consistency ● Arrange shipping & transportation of exhibits & merchandise to outfit museum quality exhibits for Library consumption ● Track, manage, & reconcile relevant invoices, purchase orders, & vendor contracts in mobile, just-in-time budgeting environment ● Perform Executive Administration duties & compliance recordings for recently awarded $6.5m Discover NASA grant ● Maintain fluid Marketing presence through production of monthly newsletters & web content development ● Organize & facilitate webex and telecommunication conferences for Executive Committee members Quality assurance from recipients of the exhibits and spot checking. Show less