Naomi Dove-Dixon (she/her)
Business Improvement Manager at Jones Family Business- Claim this Profile
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Bio
Credentials
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Agile Scrum Essentials
AuldhouseNov, 2022- Nov, 2024
Experience
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The Jones Family Business
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New Zealand
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Business Improvement Manager
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Jan 2019 - Present
Project Lead for the implementation of a new CRM (Dynamics 365)Project supervisor for upcoming ERP transfer (Business Central)Leader for Continuous Improvement CommitteeProject lead for projects spanning the whole company.Investigating and documenting current processes, procedures, and policies company wide.Developing new policies, processes, and procedures taking into consideration system restraints.Working with stakeholders across the business to understand processes from every touchpoint.Analysing data to support improved understanding and enhance efficiencies.
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Fisher & Paykel Appliances
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New Zealand
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Manufacturing
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700 & Above Employee
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Delivery and Service manager
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Jan 2016 - Dec 2018
· Full documentation of the new delivery service and schedule management.· Managing a Team Leader who supports a team of five with scheduling of the Service Technician Fleet.· Leading a team of three, managing the daily scheduling of Delivery Teams.• Assisting with the launch of a new CRM. (Salesforce) · Supporting and training team members on procedures and systems.· Offering regular feedback to team members in weekly and monthly updates. · Planning and mapping of all procedures for delivery of new parts of the business.· Collaborating with multiple areas of the business to provide a premium service to customers, including IT for system developments.· Analysing workload data to better understand staffing levels.· Viewing the business through a global lens when developing procedure.
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Henry Schein
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Customer Service Team Leader
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Feb 2010 - Dec 2016
Supervision of the day-to-day running of the customer service centre.Monitoring and delegating of workflow and load according to individual capabilities of team members.Supporting all customer service representatives with product knowledge and training where required.Training and ongoing support of new team members on programmes and operation systems in use.Collating monthly reports for senior management including procedural issues and resolutions, areas of improvement and the development of customer resolution processes.Leading my team in meeting KPIs.Part of the process review committee.Driving outbound marketing/telesales promotions to ensure objectives and targets are met.
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Community
