Experience

Henry Schein Australia

• Australia
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Billing Coordinator

  • Mar 2023 - Present

• Office Services Coordinator

  • Apr 2022 - Present

• Service Coordinator & Customer Service Specialist

  • Apr 2012 - Present

  My role is to be the main point of contact for customers to arrange repairs, servicing and installation of dental equipment. Scheduling service technicians and co-coordinating new installations, also processing warranty claims .My responsibilities include, but not limited to, the following:- Daily management of service technicians, including appointment scheduling through Pronto, Retriever and Outlook. Making sure deadlines are met through verbal and email communication.- Coordinating pre-installations and site visits for service technicians, liaising with third party contractors such as plumbers and electricians in order to facilitate site readiness.- Processing purchase orders and completing invoicing for third parties- Meeting monthly targets and promoting Annual Maintenance Services.- Daily entry of sales orders, invoicing/crediting & coordination/processing of warranty returns, working closely with the accounts department.- Liaising with Sales representatives to make sure customers needs and desires are facilitated post sale agreement.- Stock ordering for technicians/customers along with courier coordination and internal warehouse management including stock take.- Management of Loan and demo stock ensuring equipment is sent and returned in a timely manner - established record keeping system for all loan stock Show less



Invacare Australia & New Zealand

• Australia
• Medical Device
• 1 - 100 Employee

• DVA Contract Adminstrator & Team leader

  • Apr 2006 - Mar 2012