Experience

MSI Corp

• Canada
• Telecommunications
• 100 - 200 Employee

• Quality Assurance Specialist

  • Apr 2022 - Present

  Analyse customer service interactions for improvement opportunities.Provide critical feedback.

• Customer Service Supervisor

  • Nov 2021 - Apr 2022

  Trained new and existing employees. Project management experience Experience with irate customers and customer retention Advance knowledge of Office Suite 360Experience with data analysis and data collection Professional oral and written skillsWorked with managers to meet project deadlines, treat escalations, and new project integration

• Bilingual Sales Representative

  • Jul 2020 - Mar 2022

  Working with clients from leading Canadian brands to identify clients' needs, creatively solve problems, and suggest new products, professionally. Strong verbal communication skills in both English and French. Excellent multitasking skills and sales skills. Quick able to learn new skills and versatile. Strong leadership skills, dependable and a team player. Highly competitive and able to thrive in high-pressure situations.



Ocho Rios Caribbean Eatery

• Ottawa, Ontario, Canada

• Waitress

  • May 2015 - Jan 2019

  Part of the great team at the best Caribbean restaurant in Ottawa! Known for our friendly customer service and delicious food, we've made a big splash in the Ottawa area. Part of the great team at the best Caribbean restaurant in Ottawa! Known for our friendly customer service and delicious food, we've made a big splash in the Ottawa area.



Cafe Nero

• Ottawa, Canada Area

• Barista

  • Nov 2015 - Jan 2018



All Seniors Care Living Centres

• Canada
• Hospitals and Health Care
• 100 - 200 Employee

• Waitress

  • Mar 2017 - May 2017

  Set tables and clean dining hall. Prepare coffee and tea for each table according to chart. Greet residence and give assistance if needed. Inform residents about the menu options for the day/evening. Bring food to each table and insure that residents are satisfied and have everything they need or want. Able to carry up to 6 plates on a large tray. Clean all tables and reset them. Set tables and clean dining hall. Prepare coffee and tea for each table according to chart. Greet residence and give assistance if needed. Inform residents about the menu options for the day/evening. Bring food to each table and insure that residents are satisfied and have everything they need or want. Able to carry up to 6 plates on a large tray. Clean all tables and reset them.



Swiss Chalet Rotisserie

• Ottawa, Canada Area

• Waitress

  • Sep 2015 - Nov 2015

  Provided excellent customer service with a smile. Took orders with a professional and friendly attitude. Made sure all meals were prepared correctly and looked presentable. Served all meals in a timely manner. Served liquor, draft/beer and other beverages. Ability to work in a fast paced environment and work as a team with both the owners and other waitresses. Completed all side work and prep and the end of each shift. Provided excellent customer service with a smile. Took orders with a professional and friendly attitude. Made sure all meals were prepared correctly and looked presentable. Served all meals in a timely manner. Served liquor, draft/beer and other beverages. Ability to work in a fast paced environment and work as a team with both the owners and other waitresses. Completed all side work and prep and the end of each shift.



Target

• United States
• Retail
• 700 & Above Employee

• Barista

  • Jun 2013 - Apr 2015

  Responsible for maintaining both Starbucks and Target Standards. Helped with setting up the store for Grand Opening. Created a warm and welcoming environment for guests. Responsible for training new team members, setting up and executing new promotions, and daily routines. Maintained cleanliness well above expectations and ensured product and beverage quality were above par. Certified Barista. Responsible for maintaining both Starbucks and Target Standards. Helped with setting up the store for Grand Opening. Created a warm and welcoming environment for guests. Responsible for training new team members, setting up and executing new promotions, and daily routines. Maintained cleanliness well above expectations and ensured product and beverage quality were above par. Certified Barista.



Al Kasa All Season Grill

• Ottawa, Ontario, Canada

• Waitress

  • Jan 2014 - Apr 2014



Subway

• Restaurants
• 700 & Above Employee

• Sandwich Artist

  • Nov 2012 - Sep 2013