Experience

INFRAVISION TECH LTD

• IT Services and IT Consulting
• 1 - 100 Employee

• Network operation center Supervisor(Reconciliation and Application)

  • 2021 - Present

  • Provide preventive fault surveillance of over 760 sites across several regions, nationwide. Through timely identification of service threatening events and escalation before they become incidents. • Ensure real time and process driven network notification to management, escalation to concerned engineering team and periodic follow up of escalated faults. • Resolve reported customers’ complaints by carrying out initial investigation and provide instant solution in possible cases or escalate to higher support where necessary. • Receive change request from several teams and follow through on approval process and ensure change implementation. • Receive and follow through on service request and ensure service fulfilment within applicable Operation Level Agreement. • Provide support to field engineering team and other associated teams, during fault rectification, planned maintenance work, by observing alarms, carry out system check and give periodic update. • Identifying the root, cause and providing 1st level support to resource personnel as case may be and also raising Trouble Tickets including ensuring strict compliance to MTTR and SLAs. • Ensuring all alarms are cleared after planned (change request) or unplanned activities. • Ensure compilation and publication of periodic service availability report of all 760 sites to stakeholders. • Coordinating with relevant stakeholders towards achieving high service delivery and timely fault resolution. • Follow accurate service ticket closure process by ensuring resolution of the faults. • Maintain a log for efficient shift hand over and proper record/event keeping. Show less



MP Infrastructure Nigeria Limited

• Lagos, Nigeria

• Network Operations Center officer

  • 2015 - 2018



MTN connect Store (Dickson Telecoms Nigeria Limited)

• Effurun, Delta State.

• Customer Service Representative

  • Feb 2012 - Nov 2015

  Sales and support for Telecoms services. Query resolution,referral and follow up till final resolution. Daily,Weekly and Monthly sales reporting Via Financial software. Obtaining customers feedback and product Education. Sales and support for Telecoms services. Query resolution,referral and follow up till final resolution. Daily,Weekly and Monthly sales reporting Via Financial software. Obtaining customers feedback and product Education.



Delta State Ministry of Agriculture

• Intern

  • Mar 2004 - Aug 2004