Experience

Davies Resourcing

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Vetting Officer

  • Oct 2019 - Present



Interaction Recruitment

• United Kingdom
• Staffing and Recruiting
• 200 - 300 Employee

• Administrator

  • May 2019 - Sep 2019

  2 x temporary roles at CIPS in Stamford and Algeco Group in Peterborough 2 x temporary roles at CIPS in Stamford and Algeco Group in Peterborough



Yours Clothing

• Peterborough, United Kingdom

• HR Assistant

  • Jun 2016 - Apr 2019

  HR point of contact for stores in South West and Ireland, Head Office and Warehouse, responsible for recruitment processes for these areas Processing Starters, Leavers and Change of Details, issuing associated documentation and updating details on Sage HR and other associated systems Administering absence process using Bradford Factor, maternity and probation processes Managing induction process for Head office HR point of contact for stores in South West and Ireland, Head Office and Warehouse, responsible for recruitment processes for these areas Processing Starters, Leavers and Change of Details, issuing associated documentation and updating details on Sage HR and other associated systems Administering absence process using Bradford Factor, maternity and probation processes Managing induction process for Head office



NGA Human Resources, an Alight company

• United Kingdom
• Human Resources Services
• 700 & Above Employee

• ResourceLink Application Support Consultant

  • Nov 2014 - Jun 2016

  Responding to Tier 2 level calls from ResourceLink clients who may be fully managed, hosted or direct support customers within SLA. Contacting customers either by phone or email to understand issue and provide advice and guidance if appropriate. Accessing customer's system remotely to investigate issue further and correct data where necessary. Recreating issue in Support systems, recording exact steps and redirecting to appropriate team. Providing support to customers using Live Chat application on company's extranet. Show less



iGO4

• United Kingdom
• Insurance
• 100 - 200 Employee

• HR & Recruitment Coordinator

  • Nov 2012 - Oct 2014

  Managed end to end Recruitment process from job application to onboarding at iGO4 Ltd. Placed adverts on company website and external jobsite, developed and managed external provider relationships Screened applications, invited applicants to and arranged interviews, prepared interview packs and conducted interviews for advisor roles Issued offer letters and contracts, ensured all required documents completed, applied for background checks and reference requests, maintained data on Simply Personnel Implemented and managed Experian background checking process Documented current Recruitment Process using Visio Show less



Mencap

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Training Services Team Manager

  • May 2011 - Aug 2012

  Responsible for providing a new National Training Support service to Personal Support Employees and leading a newly formed team of administrators. Developed standard operating procedures and designed training plans Daily management of team including work allocation, weekly team meetings, monthly 1-2-1s and quarterly performance reviews Ensured team created/ amended training events and registers and recorded results using ResourceLink all within KPIs and maintained Course, Tutor and Venue details Produced weekly statistics, monthly service level reports and attended regular service level and 3rd party supplier meetings Encouraged continuous improvement ethos in team’s daily activities Show less



NGA Human Resources, an Alight company

• United Kingdom
• Human Resources Services
• 700 & Above Employee

• HR Administrator

  • May 2010 - Feb 2011

  Responsible for providing Outsourced HR Administration service to Financial Services and LEA clients. Processed Starters/Leavers/Changes to T&Cs requests for permanent employees, Agency temps and contractors using ResourceLink whilst meeting SLAs/KPIs Administered holiday entitlement and processed Maternity/Paternity/Other leave Supported HR Administration Helpline enquiries from client employees Managed CRB Application and Occupational Health Management processes for Local Education Authorities Produced weekly and monthly reports for client HR Managers Show less



Seetec Business Technology

• Programme Manager

  • Feb 2009 - Jan 2010

  Responsible for delivery of government funded training provision in the East of England using a peripatetic team of 7 Employment Consultants. Coordinated delivery of JobCentrePlus' Rapid Response Service modules across 5 counties Managed delivery of the Learning and Skills Council's Response to Redundancy provision across the East of England Daily management of the team and monthly reviews and reporting Responsible for delivery of government funded training provision in the East of England using a peripatetic team of 7 Employment Consultants. Coordinated delivery of JobCentrePlus' Rapid Response Service modules across 5 counties Managed delivery of the Learning and Skills Council's Response to Redundancy provision across the East of England Daily management of the team and monthly reviews and reporting



Northgate Information Solutions

• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Resource Scheduler

  • Sep 2006 - Jun 2008

  Responsible for leading a newly formed team of 3 Resource Schedulers. Ensured incidents assigned in a timely fashion by team to meet/exceed Service Level Agreements and Key Performance Indicators Defined and implemented QA role to reduce quality issues and improve customer service Best Practice model defined and adopted by team Day to day management of team and produced monthly management reports Responsible for leading a newly formed team of 3 Resource Schedulers. Ensured incidents assigned in a timely fashion by team to meet/exceed Service Level Agreements and Key Performance Indicators Defined and implemented QA role to reduce quality issues and improve customer service Best Practice model defined and adopted by team Day to day management of team and produced monthly management reports



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• International Service Associate

  • Jan 2005 - Aug 2006

  Overall responsibility for administering International Service Employees (ISEs). Initial point of contact for ISEs at all staff levels on matters regarding Ford IS policy Administered payroll and authorised and processed ISE expense claims Conducted briefings prior to departure from, and on arrival to, the UK covering general policy practice and compensation Liaised with external suppliers regarding immigration, tax, shipping and relocation matters Communicated with internal departments to ensure that policy and payroll guidelines were adhered to Show less



Logica

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Consultant

  • Jul 1993 - Apr 2004

  Resource Manager Responded to, and managed through to completion, resource requests from clients using available and appropriately skilled staff from the division. Acted as Line Manager for transient staff including Absence management Ensured all relevant staff details up to date and accurate on staff database Provided specialist knowledge with respect to resource requests from main Essex based client Communicated new and upcoming opportunities to interested parties Liaised with Staff Consultants regarding new assignments for, and issues concerning, unassigned staff Training Program Manager Managed all aspects of the division's training requirements. Very successfully designed, implemented and managed the joint LogicaCMG/ Forbes IT retraining initiative to enable the division to increase it's skills profile without increasing it's cost baseline Produced divisional training plan/budget and managed and controlled spend Advised Staff Consultants and Project Managers on suitability of standard external training courses Satff Consultant in addition to above 2 roles Identified relevant training and development opportunities Conducted performance reviews and managed absence and performance issues Conducted disciplinary hearings Additionally elected by staff in SE England to stand as Staff Representative during major headcount review Show less