Experience

Prosper Canada

• Canada
• Non-profit Organization Management
• 1 - 100 Employee

• Senior Officer, Program Delivery & Integration

  • Oct 2021 - Present

  Through this work, I get to design new ways for folks living on low incomes to access the help they need around tax filing, accessing government benefits, saving, budgeting, etc. From strategy, process improvement, community engagement to pilot design and implementation, my work with municipal programs aims to understand the complex systems they exist within, and create spaces to collectively envision how financial supports can be provided to folks who need them the most. Through this work, I get to design new ways for folks living on low incomes to access the help they need around tax filing, accessing government benefits, saving, budgeting, etc. From strategy, process improvement, community engagement to pilot design and implementation, my work with municipal programs aims to understand the complex systems they exist within, and create spaces to collectively envision how financial supports can be provided to folks who need them the most.



Government of British Columbia

• Canada
• Government Administration
• 700 & Above Employee

• Service Designer

  • May 2020 - Oct 2021

  Applying holistic, human-centred design principles and an evidence-based approach to inform business decisions, policies, and digital service strategy initiatives across BC Government – to make government services accessible for everyone - Leading project teams to understand needs and opportunities to improve government service experiences from ECE certification to COVID vaccines, while building capacity of programs to continue work - Designing and deploying tailored engagement strategies, including interviews, usability tests, synthesis and co-design workshops, prototyping, etc. - Measuring and analyzing quantitative and qualitative data to support understanding and implementation of service improvements Show less



WoodGreen Community Services

• Canada
• Community Services
• 300 - 400 Employee

• Co-Design Analyst

  • Jul 2018 - May 2020

  Working with teams across the organization to design, implement, and evaluate holistic service design and quality improvement projects. Responsibilities include: - Conduct user research to discover needs of caregivers across the organization and generate insights from interviews, journey mapping, field studies, etc. - Design interventions to improve access to respite and self-care for caregivers, using co-design and participatory design methodologies. - Plan, design, and facilitate co-design workshops, journey mapping, prototyping sessions to reinforce an iterative process - Develop evaluation frameworks to enable continuous improvement Show less



London Lewisham Council

• Design Researcher

  • Jan 2017 - May 2017

  - Conducted user research to design guidelines and strategies to integrate local community's priorities and vision in future development - Conducted user research to design guidelines and strategies to integrate local community's priorities and vision in future development



Asian Coalition for Housing Rights

• Design Researcher

  • Jan 2017 - May 2017

  - Developed design strategies of 'slum upgrading' for informal settlement in Yangon based on field research - Conducted interviews, participatory mapping sessions to base upgrading strategies on the existing practices of the settlement - Developed design strategies of 'slum upgrading' for informal settlement in Yangon based on field research - Conducted interviews, participatory mapping sessions to base upgrading strategies on the existing practices of the settlement



Local Development Association

• United States
• Civic and Social Organizations

• Design Researcher

  • Feb 2017 - Feb 2017

  - Investigated and designed strategies to enhance socio-spatial integration of refugees and asylum seekers - Investigated and designed strategies to enhance socio-spatial integration of refugees and asylum seekers



Ecology Ottawa

• Canada
• Environmental Services
• 1 - 100 Employee

• Active City Organizer

  • May 2015 - Dec 2015

  - Organized, designed, and conducted a walkability audit with two neighbourhood associations. - Performed data analysis of several walkability audits for an age-friendly report - Manage data volunteers and built an effective system of data management. - Organized, designed, and conducted a walkability audit with two neighbourhood associations. - Performed data analysis of several walkability audits for an age-friendly report - Manage data volunteers and built an effective system of data management.