Experience

Office Depot - Reliance Supply Solutions Private Limited

• Retail
• 1 - 100 Employee

• Customer Support

  • Jul 2006 - Present



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Customer Support

  • Jul 2006 - Present

  • To coordinate with Sales Team and Clients in order to maintain the SLAs committed to the clients. • Collecting Branch Business and financial MIS, reporting to Branch Head, resolution of customer service related issues within stipulated TAT. • Planning coordinating and managing Clients deliverables for existing clients and sourcing new clients which includes their proposal, quotation and orders & service. • Identifying prospective clients, generating business from existing client; thereby achieving business targets. • Building and maintain healthy business relations with clients, ensuring maximum customer satisfaction by achieving delivery / service quality norms. • Handling Presentations, customer Support, shipping and distribution, Account Receivable, Invoices, Inventory control, Document preparation and office administration. • Providing process, product training and system training to the new agents during induction. • Entire Office calls (Complaint / issues) are been taken care and responded at the earliest through. • Direct involves in sales (BHARTI AXA GENERAL, PHILIPS, UPS SCS, HDFC Ergo & NOKIA) at pan India level. Show less



Syntech Informatics Pvt. Ltd

• Sales Coodinator (ISYN PC)

  • Jul 2005 - Jun 2006



R.S. Distributors ( DISTRRIBUTOR OF INDIAN OIL CORPORATION)

• Customer Relationship Executive

  • Apr 2002 - May 2004