Client Manager

• Apr 2023 - Present

Strategic Account Manager- SE Asia Partner Office

• Jun 2022 - Mar 2023

~Manage and develop long-term partnerships with some of the biggest brands in the world ~Increase renewal rates ~Manage relationship with account users regarding engagement and product adoption in order to exceed commercial targets ~Identify and lead up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability ~Influence future lifetime value through higher product adoption, customer satisfaction and overall engagement ~Manage and develop long-term partnerships with some of the biggest brands in the world ~Increase renewal rates ~Manage relationship with account users regarding engagement and product adoption in order to exceed commercial targets ~Identify and lead up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability ~Influence future lifetime value through higher product adoption, customer satisfaction and overall engagement

Strategic Account Manager-SEA

• Jun 2022 - Mar 2023

Agency Account Manager@Facebook

• Oct 2021 - Jun 2022

- Managing agencies and their clients for one of the well-known social media platforms (Facebook)- Give the agency media buying and planning ideas for their clients- Provide vital product insights, feedback and revenue trends related to clients business.- Incharge of agency’s growth and development

Account Manager@Facebook

• Nov 2019 - Sep 2021

- Managing accounts of advertiser for one of the well-known social media platforms (Facebook)- Contacting new and existing clients ( agencies and advertisers) via telephone, chat and email on a daily basis, identify sales opportunities and provide best solution for their business.- Expertise in client's advertising solutions for different business verticals- Provide vital product insights, feedback and revenue trends related to advertise business.- Produce in average of 10 success stories from consulting the advertiser and had chance to present to the client directly.- Responsible for current advertiser satisfaction and delivered exceptional client service on day to day basis. Show less

Business Development Consultant

• Jan 2019 - Oct 2019

Identifying and qualify good prospect to the company. • Prospecting & developing new business opportunities within the construction industry. • Make outbound cold calls to intorduce BCI services and set appointments for consultation. • Manage all sales activities through company CRM system and meet Sales target. • Tailoring most suitable solutions to prospects’ business requirements and their business nature. • Focusing on achieving monthly sales targets and demonstrating a high-performance attitude. • Meeting and exceeding sales objectives by promoting and selling company’s products • Assisting the leader in motivating sales team to achieve sales team’s KPI and target by • monitoring and giving feedback to each team member. • Provide recommendations & solutions to improve team performances. • Staying informative and alert to any market movements & trends to feedback critical information to the sales department and management for the purpose of product enhancement. • Mentoring new team member to a level of proficiency in selling and excellent knowledge of the CRM system. • Ad-hoc task assigned from time to time. Show less

Business Development Executive/ Technical Sales Engineer

• Mar 2017 - Dec 2018

• Assist in the development and the implementation of the business development strategies• Prepare, review and manage documents according to business partner’s need• Responsible to secure new business and handle existing customer• Prepare RFQ and RFI.• Provide technical sales support to customer• Maintaining the social media of the company• Handling resource outsourcing for Nokia Philippines and Myanmar and also for Huawei Malaysia for IT Department.• Designed backdrop, flyers, pens, bags and corporate folder for company for IFSEC Southeast Asia Exhibition 2017.• In charge of BizMobile software and Lanscope (Japanese Product) in Malaysia and provide 1st level technical support to the customers.• Support marketing events and activities organized by company.• Part of quality and safety committee and work with the safety officer for the audit anddocument reviews. • Incharge for Sigfox IoT project. Start from radio planning till assisting team with site surveyreports.• Manage the project tracker and updated to customer daily on the progress. Show less

RF Engineer

• Jun 2016 - Mar 2017

-Utilization of RF drive test tools to collect data of 3G, 2G and LTE networks.-Performed data analysis and provided recommendations to achieve KPI’s.-First level RF tools troubleshooting.Plan and prepare daily task for the engineers and flow up with the progress-Coordinates and prioritizes tasks, manages timelines, maintains project plans and communicates status to Managers.-Do daily reports regarding the progress and present during the meeting.-Guide the engineer to solve the problem and issue occur in the site and also in preparing the report.-Coordinate with Celcom Transmission Manager to do UDP transmission with the Drive Test Engineer Show less