Experience

Arkafort

• Malta
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Agent

  • Apr 2022 - Present

  Day to day management and support of user-facing IT systems. Phone and remote assistance to our clients. Conguration and management of proles, mailboxes and other related software on PCs and mobile devices Management of objects, policies and permissions on MS Active Directory, Ofce 365, Exchange and Exchange Online Troubleshoot access and connectivity issues with software and networks Management of Cloud and Local Backups together with Security Systems Proactive monitoring of client networks, servers and related systems Dealing with support requests effectively and in a timely manner and in line with procedures Assisting team members with requests as necessary Ensuring that communication with clients is effective and request resolution is conclusive Providing regular and constructive feedback to improve operations and service delivery. Show less



Soluton-l

• India
• Appliances, Electrical, and Electronics Manufacturing

• Assistant Project Manager & IT Networking Technician

  • Jul 2021 - Dec 2021

  Meeting and preparing for installation and implementation of the cofounded European project "WiFi4EU". Meeting with representatives of local councils, Internet Service Providers, estimating potential locations and following the terms and regulations provided by the European Commission to meet the standard of project requirements. Processing and creating the presentations in which are specified all milestones achieved in all the meeting with the official representative. Following equipment order and organizing the installation in multiple locations throughout Malta-Gozo, and cooperate and negotiate with representatives to meet a very tight deadline given by officials. As a result, I have finished all necessary meetings, estimations, technical standards, installation and implementation of systems and devices in 4 local councils in Gozo within a month and a half, 5 Aug. - 17 Sep Show less



Quponcodes

• Quality Assurance Tester

  • Feb 2014 - Mar 2017

  Integrating the guidelines from the director into the project. Ensuring the quality of product reach the standards into the final development phase. Problem solving between development team, test and marketing team, ensuring that prototype has reach the standard for publishing. Leading test team of 10 people, doing a variation of project test. Assign the task to team, evaluate the results, cooperating with development sector, recruiting and organizing test team . Integrating the guidelines from the director into the project. Ensuring the quality of product reach the standards into the final development phase. Problem solving between development team, test and marketing team, ensuring that prototype has reach the standard for publishing. Leading test team of 10 people, doing a variation of project test. Assign the task to team, evaluate the results, cooperating with development sector, recruiting and organizing test team .



Superbast

• United Kingdom
• Medical Equipment Manufacturing

• Branch Manager

  • Jan 2013 - Dec 2014

  Organization and Schedules, Daily, Monthly, Yearly reports, Yearly budgets and plans. Ensuring a smooth business run, organizing staff, planning the monthly scheduling. Coordinating between front and back office to ensure the best possible user experience. Organization and Schedules, Daily, Monthly, Yearly reports, Yearly budgets and plans. Ensuring a smooth business run, organizing staff, planning the monthly scheduling. Coordinating between front and back office to ensure the best possible user experience.



NGO DUGA

• Non-profit Organizations

• Parttime Tutor

  • Sep 2007 - Aug 2010

  Helping the undeveloped after-war area by working as a volunteer in the N.G.O "Duga", educating, assisting, guiding the youth and senior students to reach a certain level of computer and IT literacy and knowledge. Giving the basic lectures on computer Hardware and Networking, as well as providing a basic usage and understanding of operating systems and text and document editing and creation. Helping the undeveloped after-war area by working as a volunteer in the N.G.O "Duga", educating, assisting, guiding the youth and senior students to reach a certain level of computer and IT literacy and knowledge. Giving the basic lectures on computer Hardware and Networking, as well as providing a basic usage and understanding of operating systems and text and document editing and creation.