Nandakumar Rajendran
Head of Operations at Quintessence Business Solutions and Services P Ltd.- Claim this Profile
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Bio
Lingaraja Prabhu PMP®
I have the privilege of directly reporting to Nanda for past three years and indirectly for past six years. He had played vital role in shaping up my career and he is one of such kind who gives you space to experiment and learn. Learned a lot and enjoy working with him..
Lingaraja Prabhu PMP®
I have the privilege of directly reporting to Nanda for past three years and indirectly for past six years. He had played vital role in shaping up my career and he is one of such kind who gives you space to experiment and learn. Learned a lot and enjoy working with him..
Lingaraja Prabhu PMP®
I have the privilege of directly reporting to Nanda for past three years and indirectly for past six years. He had played vital role in shaping up my career and he is one of such kind who gives you space to experiment and learn. Learned a lot and enjoy working with him..
Lingaraja Prabhu PMP®
I have the privilege of directly reporting to Nanda for past three years and indirectly for past six years. He had played vital role in shaping up my career and he is one of such kind who gives you space to experiment and learn. Learned a lot and enjoy working with him..
Experience
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Quintessence Business Solutions & Services
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United States
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Hospitals and Health Care
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400 - 500 Employee
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Head of Operations
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Jan 2012 - Present
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Operations Manager
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Jan 2004 - Jul 2012
Mager - CodingJob Profile:Managing the entire Operations - coding with the goal of impressing the clients by delivering both Quality & Quantity with feedback for improvisation.Ability to have the work done with the available resources. Handling a team 150 coders Asst. managers & 7 team leaders.Responsible for transition of new clients or process, understanding their process and requirement's & arriving at the Ramp-up plans to meet the client expectations.Able to develop a good rapport with the clients & establish ourselves as good knowledgeable resources.Responsible for maintaining KPI & SLA as agreed.Responsible for providing continuous feedbacks for the client's interms of documentation & guidelines thereby adhering to the compliance as well as ensuring the reimbursement. Initiated & developed good practices like QA & QC by differentiating & explaining the necessity to have one.Designed the target oriented plan interms of achieving organization goal of doubling the per fte revenue by means of productivity improvisation.Ability to win the confidence of the people & to make them understand the organization goal, thereby driving towards to it.Responsible for Recruiting, training, mentoring and motivating the Coding team. Handling the team's logistical requirements.Responsible for fixing the annual performance indicators to the respective bands in the team & continuous follow through to help them, achieve the desired goals set. Internal point of contact for the ISO process and also one of the internal Auditors for ISO to the other delivery teams. Conducting internal training sessions (of Crestcom), handling crisis situation, sessions on surgery, medicine & E/M specialty, handling coding related denials to the AR team in the company.
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Coding Manager
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Jan 2004 - Dec 2011
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Organization
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Oct 2002 - Nov 2003
Creating a need in customers to promote their products and services through the medium of Yellow Pages. Approaching existing clients for renewal of their advertisements and also prospecting new clients to advertise in the Yellow Pages. Also acting as an advertising consultant to these clients by suggesting a program that will yield them the best results for their investments.Creating a need in the customers to promote their products/services online and providing them the solution to do so on the company's specific web portal.
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Business Officer
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Sep 2000 - Aug 2001
Promotion of the general & pain killer range of products to leading pain management therapist, specialty physicians & Geriatric practioners. Looking after Business development in South Chennai. Promotion of the general & pain killer range of products to leading pain management therapist, specialty physicians & Geriatric practioners. Looking after Business development in South Chennai.
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Education
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University of Madras
B.Sc, Microbiology
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