Experience

Galaxy Office Automation Pvt. Ltd.

• India
• Information Technology & Services
• 200 - 300 Employee

• SENIOR EXECUTIVE - STRATEGIC OPERATIONS

  • Jun 2023 - Nov 2023

  ▪ Creating and implementing operational plans for an organization’s activities, including making decisions about locations, budgets, staffing levels, and timelines ▪ Evaluating current operational procedures, identifying inefficiencies and making recommendations for improvement ▪ Reviewing reports on supply chain activities to ensure that they meet company standards ▪ Assessing supply chain vulnerabilities and making recommendations for improvement ▪ Implement… Show more ▪ Creating and implementing operational plans for an organization’s activities, including making decisions about locations, budgets, staffing levels, and timelines ▪ Evaluating current operational procedures, identifying inefficiencies and making recommendations for improvement ▪ Reviewing reports on supply chain activities to ensure that they meet company standards ▪ Assessing supply chain vulnerabilities and making recommendations for improvement ▪ Implement effective service procedures and policies for seamless operations Show less ▪ Creating and implementing operational plans for an organization’s activities, including making decisions about locations, budgets, staffing levels, and timelines ▪ Evaluating current operational procedures, identifying inefficiencies and making recommendations for improvement ▪ Reviewing reports on supply chain activities to ensure that they meet company standards ▪ Assessing supply chain vulnerabilities and making recommendations for improvement ▪ Implement… Show more ▪ Creating and implementing operational plans for an organization’s activities, including making decisions about locations, budgets, staffing levels, and timelines ▪ Evaluating current operational procedures, identifying inefficiencies and making recommendations for improvement ▪ Reviewing reports on supply chain activities to ensure that they meet company standards ▪ Assessing supply chain vulnerabilities and making recommendations for improvement ▪ Implement effective service procedures and policies for seamless operations Show less



NASH SOLUTIONZ

• Mumbai, Maharashtra, India

• INDEPENDENT SERVICE CONSULTANT

  • Jan 2023 - Nov 2023

  Engage & understand business requirements to assist in business operations planning  Assist in setting up service function for various businesses – manpower / process / procedure etc. for smooth functioning  Coach and guide team to enhance service experience  Share customer centric feedback with management to enhance service Engage & understand business requirements to assist in business operations planning  Assist in setting up service function for various businesses – manpower / process / procedure etc. for smooth functioning  Coach and guide team to enhance service experience  Share customer centric feedback with management to enhance service



CHAIN SENSE INDIA PRIVATE LIMITED

• Mumbai, Maharashtra, India

• LIASION & OPERATIONS LEAD

  • Aug 2021 - Jan 2023

  Understanding business requirements, align partners for smooth service operations  Provide customer centric feedback towards new product development  Identify service and operational challenges associated and device plans to mitigate the challenges and develop alternative solutions for the future  Assist in setting up service function – manpower / process / procedure etc. for internal and external teams  Support other members from Service Team perspective  Coach and guide… Show more Understanding business requirements, align partners for smooth service operations  Provide customer centric feedback towards new product development  Identify service and operational challenges associated and device plans to mitigate the challenges and develop alternative solutions for the future  Assist in setting up service function – manpower / process / procedure etc. for internal and external teams  Support other members from Service Team perspective  Coach and guide team to enhance service experience Achievement –  Managed to save 2 Cr. on the setup costs, working amicably within the partner engagement framework  Built cost-effective redundancy layers for Payment Support Show less Understanding business requirements, align partners for smooth service operations  Provide customer centric feedback towards new product development  Identify service and operational challenges associated and device plans to mitigate the challenges and develop alternative solutions for the future  Assist in setting up service function – manpower / process / procedure etc. for internal and external teams  Support other members from Service Team perspective  Coach and guide… Show more Understanding business requirements, align partners for smooth service operations  Provide customer centric feedback towards new product development  Identify service and operational challenges associated and device plans to mitigate the challenges and develop alternative solutions for the future  Assist in setting up service function – manpower / process / procedure etc. for internal and external teams  Support other members from Service Team perspective  Coach and guide team to enhance service experience Achievement –  Managed to save 2 Cr. on the setup costs, working amicably within the partner engagement framework  Built cost-effective redundancy layers for Payment Support Show less



Shree Chakra Gourmet Services

• Mumbai Area, India

• Client Servicing Manager

  • May 2019 - Mar 2020

  Role: > Quality Monitoring & Service Assurance > Provide expertise towards new product development & business development opportunities > Work with internal teams and management, if necessary, to ensure client priorities are understood, and resources are executing on commitments > Support other members of the Sales Team, stepping in to assist in duties as appropriate > Identify operational challenges associated and assist the client in possible solutions or develop… Show more Role: > Quality Monitoring & Service Assurance > Provide expertise towards new product development & business development opportunities > Work with internal teams and management, if necessary, to ensure client priorities are understood, and resources are executing on commitments > Support other members of the Sales Team, stepping in to assist in duties as appropriate > Identify operational challenges associated and assist the client in possible solutions or develop alternative solutions > Provide supervision, management, and coaching to ensure "best in class" levels of service Show less Role: > Quality Monitoring & Service Assurance > Provide expertise towards new product development & business development opportunities > Work with internal teams and management, if necessary, to ensure client priorities are understood, and resources are executing on commitments > Support other members of the Sales Team, stepping in to assist in duties as appropriate > Identify operational challenges associated and assist the client in possible solutions or develop… Show more Role: > Quality Monitoring & Service Assurance > Provide expertise towards new product development & business development opportunities > Work with internal teams and management, if necessary, to ensure client priorities are understood, and resources are executing on commitments > Support other members of the Sales Team, stepping in to assist in duties as appropriate > Identify operational challenges associated and assist the client in possible solutions or develop alternative solutions > Provide supervision, management, and coaching to ensure "best in class" levels of service Show less



Kamat Hotel India Ltd

• Mumbai Area, India

• Marketing Manager

  • Jan 2013 - Jun 2013

  Role: > Aid and assist in Marketing Plans / Strategies > Ensure smooth execution of Marketing Strategies by liaising with all critical stakeholders > Marketing report management > Vendor Management (print media, digital media, social reach etc.) > Coach and mentor juniors for evolving business needs Role: > Aid and assist in Marketing Plans / Strategies > Ensure smooth execution of Marketing Strategies by liaising with all critical stakeholders > Marketing report management > Vendor Management (print media, digital media, social reach etc.) > Coach and mentor juniors for evolving business needs



EARTHANDAIR Films

• Mumbai, Maharashtra, India

• Marketing Manager

  • Feb 2012 - Dec 2012

  Role: > Hiring team and managing client promotions > Planning and set-up of client offices in Northern & Eastern parts of India > MIS management and reporting to clients Role: > Hiring team and managing client promotions > Planning and set-up of client offices in Northern & Eastern parts of India > MIS management and reporting to clients



Kompass Aviation Services Pvt. Ltd.

• Mumbai, Maharashtra, India

• Administrative Specialist

  • Sep 2011 - Jan 2012

  Role: > Hiring team and managing team activities for Operations > Building skill-based teams as per the mandate shared > Planning and set-up of client offices in Northern & Eastern parts of India > MIS management and reporting to management Role: > Hiring team and managing team activities for Operations > Building skill-based teams as per the mandate shared > Planning and set-up of client offices in Northern & Eastern parts of India > MIS management and reporting to management



NEO Sports Broadcast Pvt. Ltd

• Mumbai, Maharashtra, India

• Marketing Outreach Coordinator

  • Jan 2011 - Mar 2011

  Role: > Hiring team and managing / co-ordination with the Promo Producers for brand promotions > MIS management and reporting to clients on periodic basis Role: > Hiring team and managing / co-ordination with the Promo Producers for brand promotions > MIS management and reporting to clients on periodic basis



PIXION. CCL

• Movies, Videos, and Sound
• 100 - 200 Employee

• Operations Manager & Line Producer

  • Apr 2009 - Dec 2010

  Role: > Aid and assist in building Marketing strategies > Identify and validate Vendors for Marketing activities (i.e. Post Production) > Commercial Negotiations to manage projects costs > Help in ideation and implementation of business strategies with Operations to increase business > Coach and mentor new team members for business operations Role: > Aid and assist in building Marketing strategies > Identify and validate Vendors for Marketing activities (i.e. Post Production) > Commercial Negotiations to manage projects costs > Help in ideation and implementation of business strategies with Operations to increase business > Coach and mentor new team members for business operations



Johnson Diversey India Pvt. Ltd

• bandra

• Sales Coordinator

  • Nov 2007 - Apr 2008

  Customer Service Coordination with depots on timely dispatches Maintaining proper filing and records of all purchase order Feedback to Internal/External Customers Respond to mails, order confirmation, delivery status update Handling calls and information flow to sales team Rigorous follow up with supply chain and logistics on delivery Back order feedback Reports and complaint recording Customer service order processing feedback reports. Customer Service Coordination with depots on timely dispatches Maintaining proper filing and records of all purchase order Feedback to Internal/External Customers Respond to mails, order confirmation, delivery status update Handling calls and information flow to sales team Rigorous follow up with supply chain and logistics on delivery Back order feedback Reports and complaint recording Customer service order processing feedback reports.



ELM Designs Private Limited

• Mumbai, Maharashtra, India

• Client Services Manager

  • Apr 2007 - Sep 2007



Goldshield Services Private Limited

• Mumbai, Maharashtra, India

• Customer Service Specialist

  • Dec 2005 - Mar 2007



Hutchison 3 Global Services Private Limited

• Mumbai, Maharashtra, India

• Customer Service Specialist

  • Nov 2003 - Aug 2005



Zenta Technologies Private Limited

• Mumbai, Maharashtra, India

• Recovery Specialist

  • May 2003 - Nov 2003