Experience

Z Aviation Services ZAS

• Egypt
• Airlines and Aviation
• 1 - 100 Employee

• Traffic Officer

  • Oct 2021 - Present

  Deputy Passenger Service Agent For Executive Flights .Handling Ramp duties. Overall responsible for handling the Airport Service. Completes written and electronic reports and forms. Assists in preparation for and handling emergency situations. Provide Customer Support over phone and call management. Solve the passengers' problem and motivate the under command employees. Responds to aircraft and other airport emergencies and performs duties as directed. These examples are not intended to be all-inclusive. Other related duties may be assigned as needed. Show less

• Traffic Officer

  • Nov 2019 - Oct 2022



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Nov 2013 - Nov 2019

  • Welcomes customers by greeting them. • offering them assistance. • Directs customers by escorting them to racks and counters; suggesting items. • Advises customers by providing information on products. • Helps customer make selections by building customer confidence; offering suggestions and opinions. • Documents sale by creating or updating customer profile records. • Processes payments by totaling purchases; processing checks, cash, and store or other credit cards. • Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. • Contributes to team effort by accomplishing related results as needed Show less



Gold's Gym

• United States
• Facilities Services
• 1 - 100 Employee

• Front disk

  • Sep 2013 - Nov 2013

  • Greeted all the visitors coming to the front desk and announced their arrival to the housekeeping staff. • Handled the incoming calls on the switchboard and transferred them to the required departments and personnel. • Administered all the mails and pick up packages and distributed them accordingly. • Managed the incoming and outgoing UPS deliveries and Federal Express packages. • Provided back office support to other departments when required. • Maintained a neat and clean reception area and conference rooms. • Coordinated with the office assistant to ensure that all the supplies in the kitchen and dining room are adequate Show less


El Massarrany pharmacy ( OWNER)
• Financial and Administrative Director

  • Nov 2011 - Sep 2013


Vodafone Egypt, Cairo branch

• Senior Customer Service Associate

  • Mar 2010 - Nov 2011

  • Understand customer requirements so as to provide appropriate clarifications and solutions. • Route and direct customer requests to appropriate personnel. • Contribute ideas to resolve customer problems to improve productivity. • Work within various teams to ensure outstanding customer service. • Schedule both local and long distance customer deliveries. • Maintain broad knowledge of customer products and services. • Participate in meetings and activities held to improve customer satisfaction and business performance. • Deliver prompt and professional solutions for customer inquires via direct contact, phone, email, online chat etc. • Maintain and update customer documentation as needed. • Process and track customer claims to ensure claims are resolved timely. Show less



Sat 7 Kids TV agency

• Assistant Director

  • Mar 2009 - Jan 2010

  • Assist in planning, organizing and controlling business operations • Take appropriate decisions in absence of the director • Coordinate with vendors, clients and staff • Prepare plans for enhancing business activities • Manage and allocate business resources efficiently • Guide and monitor staff activities engaged in administrative duties • Maintain and update important documents of the company in the system • Hire and train managers • Study and prepare budget for projects • Ensure company's policies are followed by the employees • Implement safety procedures to minimize in-house accidents • Offer required support to production and quality departments • Participate in the board of meeting, prepare minutes and disseminate information within the company, stakeholders and vendors • Supervise on-floor activities and submit reports to the management. Show less