Experience

Captel Inc

• United States
• Telecommunications
• 1 - 100 Employee

• Captioning Assistant

  • Nov 2008 - Present

  Madison, Wisconsin, United States Generated live-time captions of telephone calls for the deaf and hard of hearing community. Maintained high level of quality, achieving consistently high monitor scores, as well as excellent time station adherence. Observed strict confidentiality policy related to call content. Assisted with research and development projects.



Self-employed

• Freelance Technical Writer / Editor

  • Sep 2004 - Nov 2008

  Middleton, Wisconsin, United States Produced documentation for an engineering consultant whose work emphasized energy efficiency of industrial systems. Created a global curriculum for fan system efficiency and training materials for energy efficiency software. Also wrote newsletter articles for an organization dedicated to improving the productivity and competitiveness of small and mid-sized manufacturers. Topics included Lean Manufacturing, supplier development, cultural change in companies and marketing.



Alfalight, Inc.

• United States
• Defense and Space Manufacturing
• 1 - 100 Employee

• Microscopy / Failure Analysis Specialist

  • Aug 2001 - Sep 2004

  Madison, Wisconsin, United States Imaged diode lasers using field emission Scanning Electron Microscopy (SEM). Developed etchants for sample preparation of gallium-arsenide based devices. Performed failure analysis of packaged lasers. Responsible for purchasing and maintaining equipment in microscopy lab. Wrote standard operating procedures for equipment and processes. Involved in quality control of lasers and incoming parts, including inspection and material review board participation. Assisted with inventory control.



Physical Electronics

• United States
• Research Services
• 1 - 100 Employee

• Technical Writer

  • Oct 1999 - Jul 2001

  Chanhassen, Minnesota, United States Wrote operator’s instructions, component manuals and system documentation for surface analysis products (Auger Electron Spectroscopy). Interviewed software developers, lab scientists and customer service engineers to gather information for manuals. Updated manuals for compliance with industry safety standards. Produced drawings and illustrations. Maintained 50+ manuals for product line. Tested system software. Wrote marketing materials including newsletter articles, brochure text and web page… Show more Wrote operator’s instructions, component manuals and system documentation for surface analysis products (Auger Electron Spectroscopy). Interviewed software developers, lab scientists and customer service engineers to gather information for manuals. Updated manuals for compliance with industry safety standards. Produced drawings and illustrations. Maintained 50+ manuals for product line. Tested system software. Wrote marketing materials including newsletter articles, brochure text and web page content. Show less



National Semiconductor

• Semiconductor Manufacturing
• 400 - 500 Employee

• SEM Analyst

  • Jun 1997 - Sep 1999

  South Portland, Maine, United States Performed failure/materials analysis of integrated circuits using electron microscopy and related techniques in support of National’s 200 mm semiconductor wafer fab. Work included construction analyses, particle and defect characterization using Energy Dispersive Spectroscopy (EDS), and imaging of device cross sections. Prepared samples using chemical etchants and plasma systems (reactive ion etcher). Certified in the use of hazardous chemicals. Participated in start-up of analytical lab… Show more Performed failure/materials analysis of integrated circuits using electron microscopy and related techniques in support of National’s 200 mm semiconductor wafer fab. Work included construction analyses, particle and defect characterization using Energy Dispersive Spectroscopy (EDS), and imaging of device cross sections. Prepared samples using chemical etchants and plasma systems (reactive ion etcher). Certified in the use of hazardous chemicals. Participated in start-up of analytical lab, including evaluating and ordering EDS system, consumables. Wrote operating procedures for lab equipment. Show less



Engineering Research Center for Plasma-Aided Manufacturing, University of Wisconsin-Madison

• Technical Intern

  • Mar 1996 - May 1997

  Madison, Wisconsin, United States Characterized plasma-treated materials (metals, silicon) using SEM and optical microscopy. Operated plasma source ion implantation chamber. Polished metals for plasma treatment and corrosion testing. Internship was part-time during school year, full-time during summer of 1996.



Stephan & Brady

• Account Group Coordinator

  • Aug 1993 - Aug 1995

  Madison, Wisconsin, United States Provided sole support for seven-person public relations department in advertising firm. Duties included conducting research, proofreading documents, assisting in coordinating special events, drafting and editing letters and releases, general clerical duties.



Borns, Macaulay and Jacobson

• Legal Assistant

  • Oct 1992 - Aug 1993

  Madison, Wisconsin, United States Served as assistant to two attorneys in three-attorney firm. Prepared correspondence and documents for filing in state and federal court, drafted bankruptcy papers, managed files. Cases included family law, criminal defense/appeals and traffic.



Action Law

• Legal Secretary

  • Nov 1991 - Oct 1992

  Madison, Wisconsin, United States Drafted letters and legal documents, managed files and performed secretarial duties for personal injury firm.



Beloit Daily News

• Newspaper Publishing
• 1 - 100 Employee

• Reporter / Editor

  • Jun 1988 - Oct 1991

  Beloit, Wisconsin, United States As a reporter, provided coverage of the county courthouse, including criminal and civil cases. Wrote a series of articles on the use of DNA evidence in county courts. Also covered local government and politics, including stories on social services and county court administration. In addition, reported medical, agricultural and weather-related stories. Edited the weekly food pages and was back-up editor for the city page.



Tazewell County News

• Reporter

  • Jul 1986 - May 1988

  Morton, Illinois, United States Reported on police, courts and local government for semi-weekly. Also wrote on economic development and area businesses, in addition to human interest features.