Experience

FONEX Data Systems Inc
• Canada
• Telecommunications
• 1 - 100 Employee
• Test and support specialist

  • Nov 2017 - Present


Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2017 - Oct 2017

  ● Troubleshoot equipment and systems problems ● Problem solve to help customers resolve issues on first call ● Troubleshoot equipment and systems problems ● Problem solve to help customers resolve issues on first call



Telecom Egypt

• Egypt
• Telecommunications
• 700 & Above Employee

• Capacity Planning Manager

  • Mar 2010 - Mar 2017

  Main duties :• Leading the provisioning team to fulfill customer E2E circuits at the adequate time with predefinded standards• optimization of network utilization• Working as a member in the team of standardization of telecommunication operation processesaccording to ETOM frameworx and evaluating the OSS tenders presented from different vendors

• Optical transmission engineer

  • Jun 2002 - Mar 2010

  Main duties: • Service provisioning for all multi rates of transmission End – End services • Operation & Maintenance of multi vendor fiber optical equipment (Sdh/Dwdm/OTN)and management systems : • Perform & develop Routine maintenance & Network administration for SDH, DWDM, equipment for Alcatel, huawei, Ericsson,zte • Perform Acceptance and Commissioning of newly installed fiber optics networks • O&M and NOC expertise on the terrestrial transmission networks SDH and DWDM optical fiber networks (Alcatel,DWDM Huawei and ZTE Networks) Education: BSc in electrical engineering (communication & electro physics) June 2000 Faculty of engineering , Alexandria University - Alexandria,Egypt Training (Telecommunication & IT fields) • Customized OPTIX NGSDH & NGWDM Technical Support 2014 Show less