Nancy Y. Wong, MS, RD
Director of Nutrition Services at Meals on Wheels San Francisco- Claim this Profile
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Bio
Experience
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Meals on Wheels San Francisco
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United States
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Non-profit Organizations
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1 - 100 Employee
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Director of Nutrition Services
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Nov 2020 - Present
Director of Nutrition Services• Oversee and direct Nutrition department including dietitians on staff• Direct nutrition team on service for consumer satisfaction• Audit and advise foodservice and meal delivery departments for food safety• Participate in consumer service review team• Troubleshoot and coordinate with interdepartmental team for service recovery• Manage and oversee cycle menu development, implementation and nutrition analysis• Supervise nutrition and foodservice teams in meal nutrition compliance• Oversee HACCP audits of kitchen for DAS-OCP compliance and contract obligations• Lead nutrition department through DAS-OCP audits and surveys• Supervise and direct use of nutrition analysis software for cycle menu usingComputrition software• Conduct annual consumer satisfaction survey• Coordinate with interdepartmental leaders for survey review• Complete nutrition assessments for MOWSF recipients• Conduct one-on-one telecommunication nutrition education and counseling forhigh-risk recipients• Oversee and direct nutrition education distribution for recipients• Coordinate with interdepartmental leaders for recipients’needs assessment
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Alameda Health System
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Hospitals and Health Care
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700 & Above Employee
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Sr. Director Food and Nutrition Services
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Sep 2015 - Nov 2020
Sr. Director of Foodservice and Clinical Nutrition• Manage and direct food and nutrition department with over 50 foodservice and clinical staff, including managers and supervisors• Direct and oversee operation serving 1500 meals per day• Participate in risk management committees, create and implement plan of corrections• Oversee cleaning and equipment services contracts and projects with vendors, EVS, and the engineering department• Evaluate and plan annual budget for food cost, materials/supplies, purchased services/contracts, and labor cost• Direct and oversee production of all meals for patients, visitors, and staff:cafeteria, catering events, and special functions• Oversee all food safety, sanitation and regulatory compliance, and prepare department annual reports• Update and review annual diet manual and foodservice policies and procedures• Revise and implement clinical nutrition guidelines and policies and procedures in collaboration with nursing and medical staff• Direct and monitor implementation of facility cycle menu and oversee menudesigns and revisions with clinical dietitians, including emergency disaster supplies•Led foodservice and nutrition departments through CMS and Joint Commission inspection surveys with 100% score for multiple cycles• Participate in facility’s leadership committees, including Environment of Care Committee, Quality and Safety Committee, Executive Leadership Committee, and Policy Committee• Oversee and monitor department QAPI (Quality Assurance/Performance Improvement) program including coaching and counseling staff• Work closely with labor relations and local union representatives in a discipline without punishment and progressive discipline environment, such as coaching/counseling, warning, performance improvement plans, Weingarten investigations, and recommendation for termination• Complete department staff evaluations, performance improvement/appraisals, andmonitor department personnel competencies
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Meals on Wheels San Francisco
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United States
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Non-profit Organizations
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1 - 100 Employee
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Registered Dietitian/Foodservice Specialist
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Jan 2015 - Sep 2015
Nutrition counseling and Foodservice Specialist Nutrition counseling and Foodservice Specialist
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Clinical Dietitian/Foodservice Manager
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Jun 2009 - Jan 2015
Clinical dietitian and foodservice managerPerformed initial, quarterly, and follow-up nutrition assessments for all residents• Performed daily functions of clinical nutrition care and communicationof recommendations to staff and physicians• Participated in interdisciplinary team (IDT) patient care conferences• Completed MDS assessments and input into CMS database• Attended daily QA/QI meetings to ensure optimal quality of care for residents• Monitored clinical nutrition policies/procedures according to CMS regulations• Created/implemented/monitored QA/QI projects for clinical nutrition andfoodservice operations including audits for vitamin/mineral supplementation, oral supplementation, enteral feeding, therapeutic diets i.e. renal diets (dialysis/pre- dialysis), mechanically altered diets, pressure ulcer prevention/healing, at risk residents, and diabetes control with oral meds, long/short acting insulin, SSI, etc.• Participated in safety committees to ensure the safety of staff and residents such as staff injury prevention during care, resident fall risk/injury prevention, kitchen safety procedures, etc.• Provided nutrition in-services for licensed nurses, CNAs, and staff• Maintained monthly foodservice budget for purchasing, food cost, and staffing• Created/implemented/monitored foodservice monitoring logs and reports such as temperature control, trayline accuracy, etc.• Oversaw QA/QI projects for foodservice/kitchen operations, patient care, and patient satisfaction• Participated in state survey preparation and inspections, includingcommunication with surveyors – successfully passed 5 CMS surveys with 100% score for the nutrition/dietary department• Maintained kitchen operations, storage, and emergency food/watersupply according to Title 22/Cal Codes and CMS regulations• Improved resident satisfaction with creative menu options, including culturally themed menus• Initiated resident satisfaction programs based on survey and interview
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Club One Fitness
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Specialized Personal Trainer
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2006 - 2015
Certified Strength & Conditioning Specialist- CSCS, NSCACertified Corrective Exercise Specialist- CES, NASMCertified Personal Trainer- CPT, NASM Certified Strength & Conditioning Specialist- CSCS, NSCACertified Corrective Exercise Specialist- CES, NASMCertified Personal Trainer- CPT, NASM
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Crunch Fitness
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Personal Trainer
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2002 - 2006
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Office Manager
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Sep 1999 - Jan 2002
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Assistant Manager
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Jan 1996 - Sep 1999
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Education
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Eastern Michigan University
Master of Science (M.S.), Human Nutrition -
San Francisco State University
Didactic Program, Dietetic Internship -
Hunter College
Bachelor's degree, Sociology and Psychology