Director Of Operations

• Jan 2018 - Present

Sr. Facility Manager

• Jun 2013 - Dec 2017

•Manage $200M+ operational budget for 700+ branches plus additional corporate buildings throughout 8 states •Conduct annual RFP's for all major operational services and grow the vendor relationships to ensure better service •Ensure high level communication with my Retail and Property Client and Vendors •Manage all grouped projects (i.e. Roofs, HVAC, Parking Lots) that are negotiated through procurement •Create information database and procedures for major maintenance tasks performed •Oversee daily work orders with our in-house team and produce a daily report of open items •Provide support to the Director of Maintenance on financial and process decisions Show less

Sr. Facilities Manager

• Mar 2007 - Jun 2013

•Manage $100M+ operating budget for 175+ branches locations throughout 39 states •Ensure high level communication with Client, Branch Managers and Vendors •Negotiate and review proposals and invoices from all contracted vendors •Create information database and procedures for major maintenance tasks performed •Develop inspection report and capital recommendations after annual site visits •Review leases, finalize construction, maintenance, cleaning and utilities for new branch locations •Oversee daily work orders, PO process and after hours work scheduling performed by FM team Show less

Construction Manager Assistant

• Jul 2003 - Mar 2007

•Manage tenant build outs up to 25,000 square feet •Negotiate bids and contract with union/non-union General Contractors, Architects and Engineers •Process over $40 million in Tenant Improvement invoices annually •Collate 200+ job folders with required audit information each year (insurance, contracts and budget tracking sheets) •Maintain account reconciliations, monthly capitalizations and year-end accruals •Develop strong relationships with our vendors and tenants to ensure exceptional service •Support four (4) Construction Managers with all administrative duties and special projects Show less

Customer Service Coordinator

• Mar 1999 - May 2003

•Worked in a team to develop new department to maintain customer relations and account services •Responsible for over 600 national client accounts from over 28 different funding sources •Trained personal staff and new hires on Customer Service Center procedures •Daily communication with company’s bank on cash balances •Processed biweekly invoices and reports including payroll and collections •Worked in a team to develop new department to maintain customer relations and account services •Responsible for over 600 national client accounts from over 28 different funding sources •Trained personal staff and new hires on Customer Service Center procedures •Daily communication with company’s bank on cash balances •Processed biweekly invoices and reports including payroll and collections

Aviation Administration

• Mar 1997 - Mar 1999

•Processed weekly payroll for 250+ employees •Assisted in authorization and processing of invoices and purchase orders •Organized monthly overtime analysis reports •Processed weekly payroll for 250+ employees •Assisted in authorization and processing of invoices and purchase orders •Organized monthly overtime analysis reports