Experience

Trojan Technologies

• Canada
• Environmental Services
• 400 - 500 Employee

• Service Coordinator

  • Nov 2021 - Present

  Support service Commissioning Project Manager to complete project activities and deliverables including generation, submittal and review of work orders and commissioning documents. Work with team members to identify opportunities, define and solve issues. Manages Technicians field schedules to ensure Customer’s schedule and requirements are met and continually providing feedback to all parties involved. Work collaboratively in a cross functional environment. Effectively within time… Show more Support service Commissioning Project Manager to complete project activities and deliverables including generation, submittal and review of work orders and commissioning documents. Work with team members to identify opportunities, define and solve issues. Manages Technicians field schedules to ensure Customer’s schedule and requirements are met and continually providing feedback to all parties involved. Work collaboratively in a cross functional environment. Effectively within time constraints.

• Customer Service Specialist

  • Nov 2019 - Nov 2021

  * Input and complete replacement part and spare parts orders into Baan/LN with high accuracy * Prioritize the customer service order inbox by date and importance * Proof read purchase orders to ensure correct pricing and pertinent information is provided. * Utilize standard of work to ensure customer satisfaction. * Process warranty claim forms for lamps and ballasts. * Communicate effectively with incoming customer service inquiries related to parts



MDL Door Systems

• Canada
• Wholesale Import and Export
• 1 - 100 Employee

• Customer Service Representative - Quotes, Orders & Administration

  • Aug 2015 - Nov 2019

  * Input, review and complete customer orders * Strong communication and interpersonal skills when interacting with clients and vendors * Manage incoming/outgoing e-mails, faxes and courier packages as needed to conduct business * Effectively organize your work/activities to ensure duties are prioritized and completed on time * Proof read orders based on the customer approval and validate information, obtin new pricing information if necessary * Enter orders… Show more * Input, review and complete customer orders * Strong communication and interpersonal skills when interacting with clients and vendors * Manage incoming/outgoing e-mails, faxes and courier packages as needed to conduct business * Effectively organize your work/activities to ensure duties are prioritized and completed on time * Proof read orders based on the customer approval and validate information, obtin new pricing information if necessary * Enter orders daily in QuickBooks ensuring a high level of accuracy * Process orders from the quote supplied when required, to ensure correct details are transferred to production * Organize packing sheets as per load sheet and create map and directions for daily deliveries * Proof-read sales orders net pricing is correct before accounting invoices dealers. * Regularly check for incoming quotes for preparation and return to the client * Prepare orders for production including department due dates * Answer and direct phone calls and follow-up on all contacts in a timely manner * Assist, collaborate with and train other employees as required * Provide administrative support to management and staff members. * Work independently or in a team to complete work, with limited supervision * Complete record management. * Purchasing glass and outsourced materials for orders- proof read PO for accuracy Show less * Input, review and complete customer orders * Strong communication and interpersonal skills when interacting with clients and vendors * Manage incoming/outgoing e-mails, faxes and courier packages as needed to conduct business * Effectively organize your work/activities to ensure duties are prioritized and completed on time * Proof read orders based on the customer approval and validate information, obtin new pricing information if necessary * Enter orders… Show more * Input, review and complete customer orders * Strong communication and interpersonal skills when interacting with clients and vendors * Manage incoming/outgoing e-mails, faxes and courier packages as needed to conduct business * Effectively organize your work/activities to ensure duties are prioritized and completed on time * Proof read orders based on the customer approval and validate information, obtin new pricing information if necessary * Enter orders daily in QuickBooks ensuring a high level of accuracy * Process orders from the quote supplied when required, to ensure correct details are transferred to production * Organize packing sheets as per load sheet and create map and directions for daily deliveries * Proof-read sales orders net pricing is correct before accounting invoices dealers. * Regularly check for incoming quotes for preparation and return to the client * Prepare orders for production including department due dates * Answer and direct phone calls and follow-up on all contacts in a timely manner * Assist, collaborate with and train other employees as required * Provide administrative support to management and staff members. * Work independently or in a team to complete work, with limited supervision * Complete record management. * Purchasing glass and outsourced materials for orders- proof read PO for accuracy Show less



Caissen Water Technologies Inc., O/A Culligan Water

• London, Canada Area

• CSR and Administrative Assistant

  • 2010 - 2015

  • Provided extensive administrative and general support duties in a highly and pro-active manner, ensuring smooth day to day operations. • Co-trained new employees, fostering motivation and ensuring high levels of quality service. • Received and assigned customer leads, re-signs and purchase options which increased revenue. • Authorized and forwarded payroll time sheets, commission, and sales leads, on call payments. • Posted payments to customer’s accounts, reconciled cash float… Show more • Provided extensive administrative and general support duties in a highly and pro-active manner, ensuring smooth day to day operations. • Co-trained new employees, fostering motivation and ensuring high levels of quality service. • Received and assigned customer leads, re-signs and purchase options which increased revenue. • Authorized and forwarded payroll time sheets, commission, and sales leads, on call payments. • Posted payments to customer’s accounts, reconciled cash float, bank deposits, Visa payments. • Handled Accounts Receivable collection calls and received on average 20% return. • Processed new contracts (Residential and Commercial), created customer accounts and scheduled installation, as required. • Performed all routing duties including: created tickets for deliveries, printed routes, data entry when drivers return, entered and reconciled payments collected and other data entry tasks. • Resourceful and skilled in systematically identifying, analyzing, and generating alternatives to issues and problems. Show less • Provided extensive administrative and general support duties in a highly and pro-active manner, ensuring smooth day to day operations. • Co-trained new employees, fostering motivation and ensuring high levels of quality service. • Received and assigned customer leads, re-signs and purchase options which increased revenue. • Authorized and forwarded payroll time sheets, commission, and sales leads, on call payments. • Posted payments to customer’s accounts, reconciled cash float… Show more • Provided extensive administrative and general support duties in a highly and pro-active manner, ensuring smooth day to day operations. • Co-trained new employees, fostering motivation and ensuring high levels of quality service. • Received and assigned customer leads, re-signs and purchase options which increased revenue. • Authorized and forwarded payroll time sheets, commission, and sales leads, on call payments. • Posted payments to customer’s accounts, reconciled cash float, bank deposits, Visa payments. • Handled Accounts Receivable collection calls and received on average 20% return. • Processed new contracts (Residential and Commercial), created customer accounts and scheduled installation, as required. • Performed all routing duties including: created tickets for deliveries, printed routes, data entry when drivers return, entered and reconciled payments collected and other data entry tasks. • Resourceful and skilled in systematically identifying, analyzing, and generating alternatives to issues and problems. Show less



ETFO Thames Valley Teacher Local

• London, Canada Area

• Receptionist

  • 2009 - 2010

  • Greeted members and directed them to appropriate contacts and services. • Answered multiple calls, assisted in compiling survey results, coordinated the set up of special events and prepared packages. • Exercised discretion and tact on sensitive and confidential situations. • Greeted members and directed them to appropriate contacts and services. • Answered multiple calls, assisted in compiling survey results, coordinated the set up of special events and prepared packages. • Exercised discretion and tact on sensitive and confidential situations.



Medtech Wristbands

• London, Canada Area

• CSR and Sales Assistant

  • 2004 - 2008

  • Accurately compiled data collected from various departments, ensuring information was clear, and accessible to appropriate personnel. • Achieved positive results and customer satisfaction by identifying, analyzing, and generating successful alternatives to issues/problems. • Identified patterns and trends that indicated potential issues and evaluated potential impact risks, saving costs. • Conversed and corresponded with customers and other company personnel, such as billing… Show more • Accurately compiled data collected from various departments, ensuring information was clear, and accessible to appropriate personnel. • Achieved positive results and customer satisfaction by identifying, analyzing, and generating successful alternatives to issues/problems. • Identified patterns and trends that indicated potential issues and evaluated potential impact risks, saving costs. • Conversed and corresponded with customers and other company personnel, such as billing, credit, sales, and shipping personnel, to obtain facts regarding customer complaints. • Examined merchandise and other pertinent information to determine accuracy of customer complaints and to assign responsibility for errors. • Notified customers and designated personnel of findings, adjustments and recommendations, such as exchanges and refunds. Show less • Accurately compiled data collected from various departments, ensuring information was clear, and accessible to appropriate personnel. • Achieved positive results and customer satisfaction by identifying, analyzing, and generating successful alternatives to issues/problems. • Identified patterns and trends that indicated potential issues and evaluated potential impact risks, saving costs. • Conversed and corresponded with customers and other company personnel, such as billing… Show more • Accurately compiled data collected from various departments, ensuring information was clear, and accessible to appropriate personnel. • Achieved positive results and customer satisfaction by identifying, analyzing, and generating successful alternatives to issues/problems. • Identified patterns and trends that indicated potential issues and evaluated potential impact risks, saving costs. • Conversed and corresponded with customers and other company personnel, such as billing, credit, sales, and shipping personnel, to obtain facts regarding customer complaints. • Examined merchandise and other pertinent information to determine accuracy of customer complaints and to assign responsibility for errors. • Notified customers and designated personnel of findings, adjustments and recommendations, such as exchanges and refunds. Show less



Canada Bread Company, Limited

• London, Canada Area

• Administrative Assistant

  • 2002 - 2004

  • Scheduled appointments, made travel arrangements, and created PowerPoint presentations for business meetings. • Prepared, documented, and forwarded weekly reports and invoices for Payroll and Accounts Payable departments. • Developed creative techniques and provided additional support for Sales and Operations teams. • Assisted managers in the preparation and analysis of financial and sales reports. • Implemented a new records management system for ease of use and accurate… Show more • Scheduled appointments, made travel arrangements, and created PowerPoint presentations for business meetings. • Prepared, documented, and forwarded weekly reports and invoices for Payroll and Accounts Payable departments. • Developed creative techniques and provided additional support for Sales and Operations teams. • Assisted managers in the preparation and analysis of financial and sales reports. • Implemented a new records management system for ease of use and accurate maintenance. Show less • Scheduled appointments, made travel arrangements, and created PowerPoint presentations for business meetings. • Prepared, documented, and forwarded weekly reports and invoices for Payroll and Accounts Payable departments. • Developed creative techniques and provided additional support for Sales and Operations teams. • Assisted managers in the preparation and analysis of financial and sales reports. • Implemented a new records management system for ease of use and accurate… Show more • Scheduled appointments, made travel arrangements, and created PowerPoint presentations for business meetings. • Prepared, documented, and forwarded weekly reports and invoices for Payroll and Accounts Payable departments. • Developed creative techniques and provided additional support for Sales and Operations teams. • Assisted managers in the preparation and analysis of financial and sales reports. • Implemented a new records management system for ease of use and accurate maintenance. Show less



Superior Polymer Systems

• Tillsonburg, ON

• Marketing Coordinator

  • Oct 2001 - Mar 2002

  • Generate, deliver, edit, and optimize marketing materials. Design brochures and sell sheets. • Schedule and coordinate travel and itinerary arrangements for the Executive. • Created PowerPoint presentations for business meetings. • General support duties ensuring smooth day to day operations. • Generate, deliver, edit, and optimize marketing materials. Design brochures and sell sheets. • Schedule and coordinate travel and itinerary arrangements for the Executive. • Created PowerPoint presentations for business meetings. • General support duties ensuring smooth day to day operations.



TD Canada Trust

• Chatham, ON

• Reconciliation and Customer Specialist

  • 2000 - Oct 2001

  • Bank Teller and customer service representative • Duties included reconciling and balancing funds and provided customer service to clients • Recognize customer needs and identify opportunities to promote products and services to customers and referring them to appropriate team members. • Bank Teller and customer service representative • Duties included reconciling and balancing funds and provided customer service to clients • Recognize customer needs and identify opportunities to promote products and services to customers and referring them to appropriate team members.



Woodslee Credit Union

• Woodslee, ON

• Customer Suport Representative

  • 1999 - 2000

  • Accurately and efficiently process and record routine transactions for bank customers including cashing cheques, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services • Accurately and efficiently process and record routine transactions for bank customers including cashing cheques, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services