Experience

Document Crunch

• United States
• Construction
• 1 - 100 Employee

• Customer Success Manager

  • Oct 2021 - Present

  Manage and grow customer relationships. Industry-changing artificial intelligence / machine learning technology focused on construction contracts, risk management, and policy review. Manage and grow customer relationships. Industry-changing artificial intelligence / machine learning technology focused on construction contracts, risk management, and policy review.



ConstructConnect™

• United States
• Information Services
• 1 - 100 Employee

• Client Success | National Accounts

  • Sep 2018 - Oct 2021

  $450,000 annual contract value. $1.5MM book of business. Grow relationships, land and expand/upsell opportunities, ongoing training, consulting, streamlining SaaS operations for optimum customer experience. Write and refine opportunity requirements, customization details, workflows, best practices.

• Client Onboarding Specialist

  • Oct 2016 - Sep 2018

  New client onboarding for SaaS product in pre-construction space: discovery, needs assessment, data analysis and import, system configuration/customization, training, follow up, thorough milestone documentation via Salesforce.



Datalliance

• Belgium
• Software Development

• Customer Care Analyst

  • Sep 2015 - Oct 2016

  Point-person for Datalliance, an SaaS provider specializing in Vendor Managed Inventory. Manage clients and partners thru implementation process. - Discover and assess business needs of client and partners - Configure, test, and manage data exchange and system features/settings - Conduct onsite training - Provide ongoing support, consulting, analysis, and training Point-person for Datalliance, an SaaS provider specializing in Vendor Managed Inventory. Manage clients and partners thru implementation process. - Discover and assess business needs of client and partners - Configure, test, and manage data exchange and system features/settings - Conduct onsite training - Provide ongoing support, consulting, analysis, and training



e-Builder

• United States
• Software Development
• 1 - 100 Employee

• Business Analyst

  • Dec 2014 - Aug 2015

  Discover client business functions and processes; refine and document system requirements; design client specific workflows and configure product according to client specifications. - Conduct user acceptance testing and configuration updates. - Develop and deliver onsite end-user training, admin training, and train-the-trainer. - Apply knowledge of construction project management, industry, terminology, and business needs to optimize system usage. Discover client business functions and processes; refine and document system requirements; design client specific workflows and configure product according to client specifications. - Conduct user acceptance testing and configuration updates. - Develop and deliver onsite end-user training, admin training, and train-the-trainer. - Apply knowledge of construction project management, industry, terminology, and business needs to optimize system usage.



iSqFt

• United States
• Software Development
• 100 - 200 Employee

• Implementation Project Manager

  • May 2007 - Dec 2014

  Create and maintain long-term consultative training relationships to optimize SaaS application for specific business use. Conduct on-site business needs assessment, training, upselling, and direction for clients at all levels of technology usage and education. - Continual interaction, follow through, and understanding of client business practices - Daily working knowledge of construction industry, language, and project management best practices Create and maintain long-term consultative training relationships to optimize SaaS application for specific business use. Conduct on-site business needs assessment, training, upselling, and direction for clients at all levels of technology usage and education. - Continual interaction, follow through, and understanding of client business practices - Daily working knowledge of construction industry, language, and project management best practices



Brown Mackie College, Cincinnati

• Instructor

  • Sep 2004 - Jul 2007

  Instructor: English Composition, Public Speaking, Interpersonal and Business Communication. - Focus on professional development / career networking - Professional writing, speaking, and presentation: resume building, interview prep, job search optimization, correspondence, proposals, letters Consistently rated at a top instructor by students. Created online classroom thru eCollege. Instructor: English Composition, Public Speaking, Interpersonal and Business Communication. - Focus on professional development / career networking - Professional writing, speaking, and presentation: resume building, interview prep, job search optimization, correspondence, proposals, letters Consistently rated at a top instructor by students. Created online classroom thru eCollege.



McLennan Community College

• United States
• Higher Education
• 400 - 500 Employee

• Instructor of Business Communication

  • Aug 1992 - May 2004

  Instructor: public speaking, business writing, electronic communication, resume preparation, career networking, and interviewing. Designed online coursework and trained new users for each session. Responsible for job placement success within Business and Information Technology Departments. Consistently rated as one of top instructors. Instructor: public speaking, business writing, electronic communication, resume preparation, career networking, and interviewing. Designed online coursework and trained new users for each session. Responsible for job placement success within Business and Information Technology Departments. Consistently rated as one of top instructors.