Nancy Roy

Director of Client Relations and Student Recruitment at South Louisiana Community College
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Contact Information
us****@****om
(386) 825-5501
Location
Lafayette, Louisiana, United States, US
Languages
  • English -
  • American Sign Language -
  • French -
Skills

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Bio

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Credentials

  • Salesforce Certified Administrator (SCA)
    Simplilearn
    Feb, 2020
    - Oct, 2024
  • Certified Marketing Professional (CMP)
    LERN
    Nov, 2019
    - Oct, 2024

Experience

  • South Louisiana Community College
    • United States
    • Higher Education
    • 200 - 300 Employee
    • Director of Client Relations and Student Recruitment
      • Dec 2021 - Present

      MANAGEMENT • Supervises the Recruiting and Outreach teams to ensure high performance and consistency• Develops effective strategies to increase student enrollment across all programs and campuses. • Manages the Corporate College’s budget for all outreach and promotions. • Manages the workload of student recruiters and outreach team to ensure they are maximizing their time to work with prospective students. • Serves on various SLCC committees as part of their leadership role. OUTREACH • Works collaboratively with SLCC’s Marketing team to promote short-term courses • Manages Corporate College’s Twitter and Instagram pages.• Creates graphics and content for all social media associated with short-term courses. • Coordinates all lunch and learns or online “learn while you lunch” events. • Coordinates semi-annual Industrial Trades Job Fairs• Writes press releases and other public-distributed collateral on behalf of the Corporate College• Works with Program Managers to collect up-to-date information on courses offered • Schedules and manages information sessionsRECRUITMENT • Works to increase the student enrollment in short-term programs offered through SLCC. • Writes template emails to be used by Recruiting team to ensure consistency of message. • Manages inbound and outbound calls and emails to main phone line and email inboxCRM (Salesforce) • Manages system changes in Salesforce for entire College• Creates procedure documents on Salesforce • Leads training sessions on Salesforce for all users at SLCC. • Builds and distributes reports from Salesforce for all users at SLCC.PROGRAM MANAGEMENT • Schedules Notary Exam Prep, Leadership, Sales, and other Leisure Learning courses• Recruits and manages instructors for Leisure Learning courses.• Orders supplies and textbooks for Leisure Learning courses. • Creates P&L for all courses managed.• Manage relationship with third-party online class provider, Ed2Go Show less

    • Interim Director of Business Development and Community Education
      • Jul 2020 - Dec 2021

      • Provides Leadership and supervision to the Business Development and Community Education division.• Responsible for establishing and implanting a business development and community education strategicoutreach plan that focuses on building awareness, program growth, customized contract training, andopen enrollment.• Responsible for establishing weekly, quarterly, and annual goals along with the review and measurement ofthe related sales activities, divisional goals, and evaluating achievement of the objectives for the division.• Responsible for reviewing, documenting, and prioritizing opportunities from team activity and monitoring theprogress of business development initiatives within the sales funnel to ensure sales and productivity goals aremet.• Oversees and ensures customer service training along with sales and business development training for thebusiness development and community education team.• Responsible for budgeting and financial stability of the department.• Responsible for the establishment and execution of Lunch N Learns, Onboardings, and Accelerators.• Devises new and innovative ways for the business development team to meet the market demands of programs and contract training services.• Handles personnel issues, in conjunction with human resources, related to staff conflicts, absenteeism,performance issues, etc.• Responsible for coordinating with the College’s Marketing and Communications team in the development of timely promotional campaign materials for business outreach. Show less

    • Outreach and Engagement Coordinator- Corporate College
      • Oct 2017 - Jul 2020

      As part of the Corporate College division of SLCC, my role as Outreach & Engagement Coordinator expanded across several areas:• Working closely with SLCC’s Marketing team for all print and digital promotions for Corporate College programs• Acting as lead administrator of Salesforce.com which includes creating and maintaining a quick guide to the system, training new users, and creating new fields to improve functionality• Managing Corporate College’s social media• Designing flyers and social media graphics to promote our training programs• Creating and coordinating the semi-annual Industrial Trades Job Fairs• Implementing, and often presenting at, SLCC’s business development lunch and learn series• Managing the leisure learning programs of continuing education including Notary Exam Prep • Writing press releases to promote new and programs and initiatives• Planning and implementing business development events with outside partners• Managing the marketing budget of SLCC’s Corporate College• Serving member of the Steering Committee, Committee for Institutional Policy Review, and Student Services Task Force• Serving on a variety of hiring committees where we reviewed resumes and conducted interviews • Promoting SLCC’s Corporate College programs and events during TV and radio interviews Show less

  • Pigeon Post, LLC
    • Owner
      • Jun 2019 - Present

      Pigeon Post hosts trivia events around greater Lafayette, LA. Pigeon Post Trivia supplies all 30 trivia questions, answer sheets, and brings their own speaker and mic. Book us today to bring in additional business to your restaurant or bar. Pigeon Post hosts trivia events around greater Lafayette, LA. Pigeon Post Trivia supplies all 30 trivia questions, answer sheets, and brings their own speaker and mic. Book us today to bring in additional business to your restaurant or bar.

  • JobFinderUSA
    • National Account Manager
      • Jan 2017 - Dec 2017

      JobFinderUSA is a strategic multi-media company focused on sourcing and recruiting highly qualified candidates for hourly, skilled, and professional positions across diverse verticals of industries. I worked with accounts across the US to promote employment opportunities through advertising in our regional print publications and national online job board where I consistently met monthly goals. JobFinderUSA is a strategic multi-media company focused on sourcing and recruiting highly qualified candidates for hourly, skilled, and professional positions across diverse verticals of industries. I worked with accounts across the US to promote employment opportunities through advertising in our regional print publications and national online job board where I consistently met monthly goals.

  • Oxford University Press USA
    • Associate Director of Retail & Wholesale, US & Canada
      • Feb 2014 - Nov 2016

      I moved to the Retail and Wholesale Department in 2014 to turn this team around by providing leadership and team building to help them achieve the goals set by senior management. As part of my role, I managed an 11-person internal team across three offices and 6 external teams consisting of 24 total members that represent OUP to all retail and wholesale accounts to sell OUP print and eBook products for the US and Canada. Our accounts included: Amazon, Google, Barnes & Noble, Baker & Taylor, Ingram, Indigo, and the independent bookstore channel. I was responsible for negotiating annual terms and contracts, recommending and implementing new programs to build sales and streamline processes, leading business reviews with accounts, training and managing in-house and external account reps’ performance, providing critical analysis of all accounts under my remit, managing annual forecasts and budgets for all retail and wholesale channels, identifying and cultivating new business, and liaising with internal departments including Marketing, Customer Service, Production, Stock Planning, HR, and Finance. I also coordinated the semi-annual sales conferences for the US and Canada offices. Some of my successes were bringing distribution in-house for our Trade Canadian print sales and negotiating the contract for new outside sales representation, simplifying the discount structure for the US and Canada, onboarding new partners, updating all job descriptions for members of my team, and opening up lines of communication between departments. Show less

    • Sales Manager, Institutional Sales, Americas
      • Oct 2008 - Feb 2014

      In October of 2008, I was moved to Sales Manager. I started with 9 direct reports bringing in $4.6M in sales for FY09. By FY14, the two teams I managed had successfully grown to contributing over $13.6M in new online and print reference and electronic journals sales. With my teams’ success, Library Sales grew from $15M in FY09 to over $57M in FY14. In managing the sales process, I was responsible for several new innovations that contributed to our success. One of the areas I developed focused on creating new sales campaigns. A related area of increased efficiency was my drive to introduce Salesforce.com to our department. By focusing on the consistent use and benefits of a customer relationship management software package, my sales team accomplished more new sales in less time and more efficiently support their existing accounts. OUP recognized my value in contributing to the success of new ventures. I was selected to be a member of several project teams to launch new programs aimed at boosting OUP sales. Attention to detail and an ability to communicate well in writing motivated OUP to have me negotiate 90% of the licenses for online products to ensure compliance. Recognizing the value in the social interaction between OUP and the community and in keeping with my own drive to give back, I was an active member of the OUP Social Committee where I organized our annual food drive. Show less

    • Library Sales Representative
      • Jul 2007 - Sep 2008

      I began my career at OUP as a Sales Associate in the Library Sales Department. As an Associate, I sold OUP books and online products to public libraries and high schools. I was promoted to Library Sales Representative after 7 months where I sold reference products to 4-year universities in a 4-state area, reaching 71% to my aggressive annual goal by the 7th month, at which time I was promoted. In October of 2008, I was moved to Sales Manager.

  • Barnes & Noble, Inc.
    • United States
    • Retail
    • 700 & Above Employee
    • Manager
      • Dec 2005 - Dec 2007

      I was hired as an assistant manager at Barnes & Noble in High Point, NC. After four months, I relocated to the larger North Raleigh location. Once there I hired and developed a team of sales people, followed Barnes & Noble standards for displays, and maintained a level of customer service that would ensure continued sales increases. I left B&N to pursue a career in publishing.. I was hired as an assistant manager at Barnes & Noble in High Point, NC. After four months, I relocated to the larger North Raleigh location. Once there I hired and developed a team of sales people, followed Barnes & Noble standards for displays, and maintained a level of customer service that would ensure continued sales increases. I left B&N to pursue a career in publishing..

  • Chapter 11 Bookstores
    • United States
    • Book and Periodical Publishing
    • Marketing Director
      • Mar 2005 - Nov 2005

      I worked with publishers' sales representatives to manage cooperative advertising funds of $125,000 annually and developing promotions with each of the publishers. I also organzied special events such as author signings and store events around new releases such as Harry Potter. I worked with publishers' sales representatives to manage cooperative advertising funds of $125,000 annually and developing promotions with each of the publishers. I also organzied special events such as author signings and store events around new releases such as Harry Potter.

  • Waldenbooks
    • United States
    • Retail
    • 1 - 100 Employee
    • Store Manager
      • Sep 2002 - Mar 2005

      I managed various retail stores in the Raleigh/Durham area selling books and related products. I relocated to Altanta, GA in 2004 to manage the Lenox Mall location which had $2M in annual revenue. As as assistant to the district manager, I was also charged with setting up all temporary calendar/gift locations, as well as traveling to area stores to audit paperwork for compliance. I managed various retail stores in the Raleigh/Durham area selling books and related products. I relocated to Altanta, GA in 2004 to manage the Lenox Mall location which had $2M in annual revenue. As as assistant to the district manager, I was also charged with setting up all temporary calendar/gift locations, as well as traveling to area stores to audit paperwork for compliance.

  • TGI Fridays
    • United States
    • Restaurants
    • 700 & Above Employee
    • various positions, including General Manager
      • 1995 - 2002

      I worked at TGI Friday's as the front-of-the house manager (wait and busser staff) from 1995-1996 where I worked with over 50 employees to maintain high standards of customer service. I returned to TGI Friday's in 1999 as the Assistant General Manager, then as the General Manager where I managed 150 employees and exceeded sales and budget goals. From 2000-2002, I relocated to NC, and held various non-managerial positions. I worked at TGI Friday's as the front-of-the house manager (wait and busser staff) from 1995-1996 where I worked with over 50 employees to maintain high standards of customer service. I returned to TGI Friday's in 1999 as the Assistant General Manager, then as the General Manager where I managed 150 employees and exceeded sales and budget goals. From 2000-2002, I relocated to NC, and held various non-managerial positions.

  • Mr. Dunderbak's
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Marketing Director
      • Sep 2000 - Mar 2001

      Until it was bought out, I created in-house displays and promotions for this 5-store restaurant chain. I also worked with area businesses to increase the catering side of the business. Until it was bought out, I created in-house displays and promotions for this 5-store restaurant chain. I also worked with area businesses to increase the catering side of the business.

  • Transamerica
    • United States
    • Financial Services
    • 700 & Above Employee
    • Field Auditor
      • 1997 - 1999

      I traveled across Louisiana, Texas, and Mississippi to inspect (on average) 78 businesses in possession of $1M in TransAmerica floor-planned inventory each month and collect any funds due for sold or damaged product. I traveled across Louisiana, Texas, and Mississippi to inspect (on average) 78 businesses in possession of $1M in TransAmerica floor-planned inventory each month and collect any funds due for sold or damaged product.

Education

  • Northwestern State University
    Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
    1989 - 1993

Community

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