Nancy Rodas
Customer Success Associate & Virtual Assistant at VIRTUAL ASSISTANT- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Spanish Native or bilingual proficiency
-
English Full professional proficiency
Topline Score
Bio
Credentials
-
Onboarding and Adoption Best Practices for Customer Success Management
LinkedInFeb, 2023- Oct, 2024 -
Sales: Customer Success
LinkedInFeb, 2023- Oct, 2024 -
EF SET Certificate (C2 Proficient)
EF Standard English Test (EF SET)Sep, 2022- Oct, 2024
Experience
-
VIRTUAL ASSISTANT
-
IT Services and IT Consulting
-
300 - 400 Employee
-
Customer Success Associate & Virtual Assistant
-
Mar 2019 - Present
Customer Success Associate Experience: - Prioritize, directly respond to, and engage qualified customer support inquiries. - Build and develop long-term customer relationships through strategic planning. - Develop the retention strategies by assessing customer goals. - Ensure client's satisfaction with the company services and improve upon areas of dissatisfaction. - Relational Management, being the internal customer ambassador to lobby product feedback, needs, and escalation. - Own the entire customer lifecycle, from onboarding to engagement, and renewal. - Improve the company's knowledge base and other support materials by writing, creating, and updating content. Onboarding Specialist Experience: - Learn the ins and outs of the SaaS app and its integrations to become an authority on all things related to the platform, with the goal of understanding the intricacies of the product to be able to support customers efficiently. - Train new and actual customers as they get started with a product to ensure they're set up for long-term success. - Help customers set up their accounts, launch the SaaS app to their organization, and address their pain points. - Onboard teams quickly and effectively, and make sure they have the resources they need to have a very successful launch. - Share my know-how with the entire customer base through the development of content. - Serve as part of the main feedback loop for large customers to get their requests heard by the product team, and update customers when a requested change is implemented. - Host live online classes or video conferences on an individual basis. - Track clients' health scores on a daily basis for accountability. - Be a great human, and treat customers with sincerity, kindness, and respect. Provide Marketing and Administrative Virtual Assistant support. Show less
-
-
-
Be More Academy
-
Paris, Île-de-France, France
-
Lead Generation Executive
-
Mar 2020 - Nov 2021
At BeMore Academy, we support coaches, consultants, and therapists to grow successful online businesses. Main tasks: - Increase Client Attraction by generating quality leads and growing the community from 2,000 to 11,000 members in the course of a year and a half. -Help to increase the number of discovery calls by 30% by applying the lead generation process. -Curate content tailored to our specific niche audience, increasing the engagement rate from 15% to 50%. - Support CEO with administrative tasks. Show less
-
-
-
Voices of Eden
-
United States
-
Online Audio and Video Media
-
1 - 100 Employee
-
Customer Service Specialist and Marketing VA
-
Mar 2021 - Sep 2021
Voices of Eden: Healing Professionals that help people to reduce stress and anxiety Achieved results: Customer Success Associate -Ensure the client's satisfaction with the company's services and improve upon areas of dissatisfaction, increasing the customer's retention rate and renewal of new services by 25%. -Increment client satisfaction, generating an 80% rate of positive feedback for the company through the application of surveys and testimonial gathering. Improve Administrative Productivity by 30% within a quarter by: -Helped to automatize coaching courses processes for the customers by implementing Project Management and organizational software. Marketing -Execute digital marketing strategies in email campaigns by writing and editing engaging copywriting, increasing the opening rates of emails and newsletters from 8% to 20%. -Increase live stream attendance by 20% by building and developing long-term customer relationships through strategic planning, engagement, and trustworthy cooperation. Show less
-
-
-
CentralAmericaData
-
Costa Rica
-
Market Research
-
1 - 100 Employee
-
Marketing Assistant
-
Nov 2016 - Feb 2018
Online position in which I develop the following activities: -Analyze and process approximately 40 potential leads daily, qualifying them and helping sellers convert them into opportunities. -Provide support to the executive sales team, following up by email or phone on around 25 potential leads daily with open offers, increasing sales conversion. -Create and collect a 100-contact manager database of industries of interest for the company with the goal of executing potential email marketing campaigns. -Increase high-quality leads by 10% by creating direct marketing campaigns for un renewal clients. Show less
-
-
Education
-
2016 - 2017
Universitat Autònoma de Barcelona
Master in Public Relations and Press Officces, Public Relations, Advertising, and Applied Communication -
2010 - 2014
Universidad Rafael Landívar
Bachelor of Marketing, Marketing
Community
