Nancy Rickenbach
Chief Operating Officer at Umpqua Health- Claim this Profile
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Bio
Jeanne Savage, M.D. (she,her,hers)
Nancy provides strong leadership while creating room for those around her to grow and succeed in their endeavors. As a Chief Medical Officer, I have depended on Nancy's leadership to help navigate our complex health care environment. She balances financial acumen with innovation and creativity to masterfully lead teams in ever changing environments. I endorse Nancy as a leader of the future and an outstanding CEO.
Mark Shalvarjian
As a board member of Willamette Valley Community Health, I have had the privilege of knowing and working with Nancy over the past two years. Nancy is an exceptionally strong operator, with deep knowledge of the Oregon Health Plan and healthcare management in general. What I know and respect most about Nancy is that she rose to the executive ranks by working extremely hard, fostering relationships with key decision makers throughout Oregon, and taking no shortcuts. Her commitment to her organization and her people is at a level that I would characterize as uncommon, as is her in-depth understanding of the details of her company's clinical and administrative affairs. In addition to being an extremely knowledgeable leader, Nancy is a consummate professional and an exceptionally capable chief executive. In my experience I have found her to be calm and thoughtful, including during times of high stress. She is a precise and articulate communicator and possesses the confidence to reinforce what she knows is right. At the same time, I have found her to be a solid relationship builder and respectful of differing points of view; however, she is not one to wilt from a difficult conversation. Nancy has my highest respect and has proven herself to be a very capable executive who is navigating a complex and rapidly changing environment. I give her my highest recommendation as a C-suite executive for whom competence and execution are prized above all else.
Jeanne Savage, M.D. (she,her,hers)
Nancy provides strong leadership while creating room for those around her to grow and succeed in their endeavors. As a Chief Medical Officer, I have depended on Nancy's leadership to help navigate our complex health care environment. She balances financial acumen with innovation and creativity to masterfully lead teams in ever changing environments. I endorse Nancy as a leader of the future and an outstanding CEO.
Mark Shalvarjian
As a board member of Willamette Valley Community Health, I have had the privilege of knowing and working with Nancy over the past two years. Nancy is an exceptionally strong operator, with deep knowledge of the Oregon Health Plan and healthcare management in general. What I know and respect most about Nancy is that she rose to the executive ranks by working extremely hard, fostering relationships with key decision makers throughout Oregon, and taking no shortcuts. Her commitment to her organization and her people is at a level that I would characterize as uncommon, as is her in-depth understanding of the details of her company's clinical and administrative affairs. In addition to being an extremely knowledgeable leader, Nancy is a consummate professional and an exceptionally capable chief executive. In my experience I have found her to be calm and thoughtful, including during times of high stress. She is a precise and articulate communicator and possesses the confidence to reinforce what she knows is right. At the same time, I have found her to be a solid relationship builder and respectful of differing points of view; however, she is not one to wilt from a difficult conversation. Nancy has my highest respect and has proven herself to be a very capable executive who is navigating a complex and rapidly changing environment. I give her my highest recommendation as a C-suite executive for whom competence and execution are prized above all else.
Jeanne Savage, M.D. (she,her,hers)
Nancy provides strong leadership while creating room for those around her to grow and succeed in their endeavors. As a Chief Medical Officer, I have depended on Nancy's leadership to help navigate our complex health care environment. She balances financial acumen with innovation and creativity to masterfully lead teams in ever changing environments. I endorse Nancy as a leader of the future and an outstanding CEO.
Mark Shalvarjian
As a board member of Willamette Valley Community Health, I have had the privilege of knowing and working with Nancy over the past two years. Nancy is an exceptionally strong operator, with deep knowledge of the Oregon Health Plan and healthcare management in general. What I know and respect most about Nancy is that she rose to the executive ranks by working extremely hard, fostering relationships with key decision makers throughout Oregon, and taking no shortcuts. Her commitment to her organization and her people is at a level that I would characterize as uncommon, as is her in-depth understanding of the details of her company's clinical and administrative affairs. In addition to being an extremely knowledgeable leader, Nancy is a consummate professional and an exceptionally capable chief executive. In my experience I have found her to be calm and thoughtful, including during times of high stress. She is a precise and articulate communicator and possesses the confidence to reinforce what she knows is right. At the same time, I have found her to be a solid relationship builder and respectful of differing points of view; however, she is not one to wilt from a difficult conversation. Nancy has my highest respect and has proven herself to be a very capable executive who is navigating a complex and rapidly changing environment. I give her my highest recommendation as a C-suite executive for whom competence and execution are prized above all else.
Jeanne Savage, M.D. (she,her,hers)
Nancy provides strong leadership while creating room for those around her to grow and succeed in their endeavors. As a Chief Medical Officer, I have depended on Nancy's leadership to help navigate our complex health care environment. She balances financial acumen with innovation and creativity to masterfully lead teams in ever changing environments. I endorse Nancy as a leader of the future and an outstanding CEO.
Mark Shalvarjian
As a board member of Willamette Valley Community Health, I have had the privilege of knowing and working with Nancy over the past two years. Nancy is an exceptionally strong operator, with deep knowledge of the Oregon Health Plan and healthcare management in general. What I know and respect most about Nancy is that she rose to the executive ranks by working extremely hard, fostering relationships with key decision makers throughout Oregon, and taking no shortcuts. Her commitment to her organization and her people is at a level that I would characterize as uncommon, as is her in-depth understanding of the details of her company's clinical and administrative affairs. In addition to being an extremely knowledgeable leader, Nancy is a consummate professional and an exceptionally capable chief executive. In my experience I have found her to be calm and thoughtful, including during times of high stress. She is a precise and articulate communicator and possesses the confidence to reinforce what she knows is right. At the same time, I have found her to be a solid relationship builder and respectful of differing points of view; however, she is not one to wilt from a difficult conversation. Nancy has my highest respect and has proven herself to be a very capable executive who is navigating a complex and rapidly changing environment. I give her my highest recommendation as a C-suite executive for whom competence and execution are prized above all else.
Experience
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Umpqua Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Chief Operating Officer
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Aug 2021 - Present
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Vice President, Operations
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Apr 2020 - Aug 2021
Responsible for the overall day-to-day operations including: Pharmacy Management Program, Utilization Management Program, Care Coordination Program, Grievance and Appeals, Intensive Care Coordination, Transition of Care, Behavioral Health Coordination, Customer Care (Member Services), Claims, Decision Support and Software Development.
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CEO
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Feb 2019 - Present
Director of all operations of Willamette Valley Community Health (WVCH) Coordinated Care Organization (CCO). Work with - and report to - the Governing Board to develop and oversee organizational policies and business strategies aligned with the mission and vision of WVCH; including advancing equity, addressing systemic health disparities and providing comprehensive care to vulnerable and underserved populations. Lead and execute WVCH strategy in working with community partners, the State of Oregon and other critical stakeholders. Engage the organization in continuous service and quality improvement to achieve a high-level of quality, efficiency, and stakeholder satisfaction as required by the Oregon Health Authority contract. Enhance partnerships to expand advocacy on legislative policy issues specific to future direction of Medicaid Title XIX and XXI regulations and program requirements. Develop a road map and strategy to engage planning for changes to meet the current and ending goals of the CCO.
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Chief Operations Officer
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Mar 2015 - Feb 2019
Responsible for the overall day-to-day operations including: Information Technology/Services, Government Programs, Provider Relations, Contracts, Human Resources, Facilities, Claims, Customer Service, Analytics, Encounters, Enrollment, Vendors and Contracting.Developed a road map and strategy to engage planning for changes to meet the current and end goals of the CCO. This included streamlining and improving efficiencies for plan and delegates.
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Principal Consultant
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Apr 2002 - Present
Consultant assignments.
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Consultant/Director of Claim Operations
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Aug 2008 - Dec 2009
AllCare Health
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Consultant / Director of Operations, Medicare Advantage
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Jan 2007 - Aug 2008
Puget Sound Health Partners
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Consultant / Director of Operations, Medicare Advantage
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2005 - 2007
ATRIO Health Plans
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Principal Consultant
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2002 - Dec 2004
New Hampshire Medicaid
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State of Oregon
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Government Administration
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700 & Above Employee
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Executive Director MMIS
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Nov 2010 - Mar 2015
Provided strategic direction and oversight for assigned programs as part of the Innovation and Collaboration Unit’s portfolio. Worked with executive and senior management teams across agencies to ensure objectives of the program were met and/or adjusted, as strategic direction and goals were refined over time. Provided consultation and analysis to all business areas to ensure feasibility was continuously assessed. Provided strategic direction and oversight for assigned programs as part of the Innovation and Collaboration Unit’s portfolio. Worked with executive and senior management teams across agencies to ensure objectives of the program were met and/or adjusted, as strategic direction and goals were refined over time. Provided consultation and analysis to all business areas to ensure feasibility was continuously assessed.
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Cascade Comprehensive Care Inc.
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Claims Manager
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Feb 1997 - Apr 2002
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Home Health
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Wellness and Fitness Services
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700 & Above Employee
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Operations Manager
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Feb 1989 - Feb 1997
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Education
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Western Governors University
Master of Business Administration - MBA, Health/Health Care Administration/Management -
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Western Governors University
Bachelor of Science - BS, Health/Health Care Administration/Management -
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Oregon State University
Continuing Education, Professional, Technical, Business, and Scientific Writing -
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Oregon State University
Project Management
Community
