Customer Support Specialist

• Sep 2020 - Present

Sales And Marketing Specialist

• Mar 2020 - Apr 2020

SEO and Marketing Manager and Client Services. Combines marketing and social media management skills to architect and enhance company social media presences, including interacting with customers, promoting brand-focused interactive and engaging content, and expanding opportunities for revenue.. SEO and Marketing Manager and Client Services. Combines marketing and social media management skills to architect and enhance company social media presences, including interacting with customers, promoting brand-focused interactive and engaging content, and expanding opportunities for revenue..

Reimbursement Specialist

• Nov 2019 - Mar 2020

Blizzard campaign - Pilot the patient and provider navigation through the reimbursement process, including facilitating access, case management, and benefits investigation. Optimize outcomes via communications with insurance providers to validate patient benefits and eligibility, update providers on billing and claims process, and aid patients in accessing lifesaving treatments and copay programs sponsored by pharmaceutical manufacturers. Selected Contributions: • Support processing with… Show more Blizzard campaign - Pilot the patient and provider navigation through the reimbursement process, including facilitating access, case management, and benefits investigation. Optimize outcomes via communications with insurance providers to validate patient benefits and eligibility, update providers on billing and claims process, and aid patients in accessing lifesaving treatments and copay programs sponsored by pharmaceutical manufacturers. Selected Contributions: • Support processing with an extensive knowledge of ICD 10, HCPCS, CPT, and billing codes in conjunction with assisting with prior authorizations and pre-certification requests. • Elevate production outcomes by achieving a higher than average output, completing up to 13 cases with quality results, in comparison to the expected seven. • Serve as an on-call Subject Matter Expert to aid staff with client cases. Show less Blizzard campaign - Pilot the patient and provider navigation through the reimbursement process, including facilitating access, case management, and benefits investigation. Optimize outcomes via communications with insurance providers to validate patient benefits and eligibility, update providers on billing and claims process, and aid patients in accessing lifesaving treatments and copay programs sponsored by pharmaceutical manufacturers. Selected Contributions: • Support processing with… Show more Blizzard campaign - Pilot the patient and provider navigation through the reimbursement process, including facilitating access, case management, and benefits investigation. Optimize outcomes via communications with insurance providers to validate patient benefits and eligibility, update providers on billing and claims process, and aid patients in accessing lifesaving treatments and copay programs sponsored by pharmaceutical manufacturers. Selected Contributions: • Support processing with an extensive knowledge of ICD 10, HCPCS, CPT, and billing codes in conjunction with assisting with prior authorizations and pre-certification requests. • Elevate production outcomes by achieving a higher than average output, completing up to 13 cases with quality results, in comparison to the expected seven. • Serve as an on-call Subject Matter Expert to aid staff with client cases. Show less

Benefits Specialist

• Jun 2017 - Nov 2019

Balanced effective customer service strategies for patients, healthcare professionals, and insurance carriers with required processing protocols to verify insurance coverage for prescription orders in a timely manner. Selected Contributions: • Safeguarded adherence with verification requirements by forming a vast understanding of insurance carriers and concepts, including drug cards, major medical benefits, per diem coverage, and government and patient assistance programs… Show more Balanced effective customer service strategies for patients, healthcare professionals, and insurance carriers with required processing protocols to verify insurance coverage for prescription orders in a timely manner. Selected Contributions: • Safeguarded adherence with verification requirements by forming a vast understanding of insurance carriers and concepts, including drug cards, major medical benefits, per diem coverage, and government and patient assistance programs. • Achieved higher than average production numbers, attaining an average of 20+ closed cases per day which was above the expected closure of 11. Such action generated significant revenue for the company. Show less Balanced effective customer service strategies for patients, healthcare professionals, and insurance carriers with required processing protocols to verify insurance coverage for prescription orders in a timely manner. Selected Contributions: • Safeguarded adherence with verification requirements by forming a vast understanding of insurance carriers and concepts, including drug cards, major medical benefits, per diem coverage, and government and patient assistance programs… Show more Balanced effective customer service strategies for patients, healthcare professionals, and insurance carriers with required processing protocols to verify insurance coverage for prescription orders in a timely manner. Selected Contributions: • Safeguarded adherence with verification requirements by forming a vast understanding of insurance carriers and concepts, including drug cards, major medical benefits, per diem coverage, and government and patient assistance programs. • Achieved higher than average production numbers, attaining an average of 20+ closed cases per day which was above the expected closure of 11. Such action generated significant revenue for the company. Show less

Independent Business Owner

• Mar 2013 - May 2018

Enhanced customer satisfaction with personal technology devices by offering on call services for PC and notebook repair, consumer home networking, Android and Apple cell phone repair, screen replacement, un bricking, custom built PC's (server and gaming), troubleshooting devices and peripherals, virus removal, hard drive image backups, and raid configuration. Ensured ongoing operational success through accounts payable/receivable management and marketing strategies (social media and search… Show more Enhanced customer satisfaction with personal technology devices by offering on call services for PC and notebook repair, consumer home networking, Android and Apple cell phone repair, screen replacement, un bricking, custom built PC's (server and gaming), troubleshooting devices and peripherals, virus removal, hard drive image backups, and raid configuration. Ensured ongoing operational success through accounts payable/receivable management and marketing strategies (social media and search engines). Selected Contribution: • Significantly increased ROI by developing effectual marketing plans and SEO analytics. Show less Enhanced customer satisfaction with personal technology devices by offering on call services for PC and notebook repair, consumer home networking, Android and Apple cell phone repair, screen replacement, un bricking, custom built PC's (server and gaming), troubleshooting devices and peripherals, virus removal, hard drive image backups, and raid configuration. Ensured ongoing operational success through accounts payable/receivable management and marketing strategies (social media and search… Show more Enhanced customer satisfaction with personal technology devices by offering on call services for PC and notebook repair, consumer home networking, Android and Apple cell phone repair, screen replacement, un bricking, custom built PC's (server and gaming), troubleshooting devices and peripherals, virus removal, hard drive image backups, and raid configuration. Ensured ongoing operational success through accounts payable/receivable management and marketing strategies (social media and search engines). Selected Contribution: • Significantly increased ROI by developing effectual marketing plans and SEO analytics. Show less

Sales And Marketing Specialist

• Dec 2011 - May 2013

Branded company, built website, created and managed ad campaigns through various outlets and preformed local business SEO. Boosted company sales and production by 117%+ after one year through effective local marketing tactics, SEO, and website management. Branded company, built website, created and managed ad campaigns through various outlets and preformed local business SEO. Boosted company sales and production by 117%+ after one year through effective local marketing tactics, SEO, and website management.

Printing and Marketing Specialist

• Jan 2007 - Mar 2011

Promoted store profile through graphic design and local area marketing strategies. Facilitated the customer experience by aiding with commercial print production and assisting with IT management and SEO. Selected Contribution: • Increased sales and print production 300%+ by implementing new marketing efforts and inside and outside sales techniques. Promoted store profile through graphic design and local area marketing strategies. Facilitated the customer experience by aiding with commercial print production and assisting with IT management and SEO. Selected Contribution: • Increased sales and print production 300%+ by implementing new marketing efforts and inside and outside sales techniques.

Inside Sales Account Manager

• Jan 2008 - Nov 2008

Wireless Bill Management & Client • Relations Assessing wireless bill for savings to reduce monthly spend • Device upgrade sales, • Contacting wireless companies to barter credits and discounts (Sprint & Verizon) • Met monthly sales goals • Bank deposits, spread sheets • Client relations Selected Contribution: • Provided concierge level services as an account manager in the high profile business solutions department Wireless Bill Management & Client • Relations Assessing wireless bill for savings to reduce monthly spend • Device upgrade sales, • Contacting wireless companies to barter credits and discounts (Sprint & Verizon) • Met monthly sales goals • Bank deposits, spread sheets • Client relations Selected Contribution: • Provided concierge level services as an account manager in the high profile business solutions department