Experience

Design Toscano

• United States
• Consumer Goods
• 1 - 100 Employee

• Customer Service Supervisor

  • Jan 2021 - Present

  I manage the daily operations of the customer service department which includes all customer communications – both by phone and by email. As Supervisor, I manage 3 Customer Service Representatives to effectively respond and resolve customer issues in a timely manner. Communication with the Operations team (Merchandising, Marketing, Warehouse and Returns dept) is key to resolve issues with products and website discrepancies. I also answer Trusted Site reviews and provide reporting as needed to the Operations team.

• Customer Service Specialist

  • Apr 2020 - Jan 2021

  *Answer Customer complaints by phone and email*Issue replacements or refunds when required*Inform of merchandise issues with Customer Service Supervisor and Operations Team*Assist the Call Center

• Call Center Specialist

  • Jan 2020 - Apr 2020

  *Customer's first contact with Company*Take phone orders*Assist with Customer issues and relay issues/complaints to Customer Service when needed


Huntley School District 158 - Preschool
• Paraprofessional - 1:1 Aid and Teacher’s Aid

  • Feb 2019 - Apr 2019


Crystal Lake School District #47 and Huntly School District #158

• Paraprofessional-Substitute

  • Feb 2018 - Feb 2019

  *Assist teachers with students who need more help * Maintain professionalism and confidentiality, safety and give students the attention and support they require. *Assist teachers with students who need more help * Maintain professionalism and confidentiality, safety and give students the attention and support they require.



Woodstock Chamber of Commerce & Industry

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Office Manager

  • Feb 2016 - Aug 2018

  *Manage daily administrative operations of the office, including working with the Executive Director; *Monitor and update Chamber web site; respond to inquiries and supervise volunteers. *Assist in coordinating Chamber events; assist and help set up member meetings; explain, answer questions and sell memberships. *Setting up new members in system including their member fees and billing as well as collecting annual fees. *Manage daily administrative operations of the office, including working with the Executive Director; *Monitor and update Chamber web site; respond to inquiries and supervise volunteers. *Assist in coordinating Chamber events; assist and help set up member meetings; explain, answer questions and sell memberships. *Setting up new members in system including their member fees and billing as well as collecting annual fees.



Snap-on Tools

• India
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Accountant Assistant

  • Aug 2010 - Jun 2011

  *Provide customer service, resolved service or billing complaints * Determine charges for services requested and confer with Snapon authorized dealers by telephone or in person *Document translations from English to French. *Provide customer service, resolved service or billing complaints * Determine charges for services requested and confer with Snapon authorized dealers by telephone or in person *Document translations from English to French.



Kohl's Department Stores

• United States
• 1 - 100 Employee

• Customer Service Associate

  • Aug 2001 - Jan 2011

  *Responded to Customer Inquiries and help maintain the departments to required specifications and close out *Operated the point of sales register and balance cash. Helped and supported Floor Associates with recovering and any other required support *Responded to Customer Inquiries and help maintain the departments to required specifications and close out *Operated the point of sales register and balance cash. Helped and supported Floor Associates with recovering and any other required support