Experience

Yorkville Institute of Plastic Surgery

• Canada
• Medical Practices
• 1 - 100 Employee

• Front Desk Medical Receptionist

  • Oct 2021 - Present

  Successfully oversee the front office operation procedures of a uniquely qualified double board-certified plastic surgeon’s private practice located in Yorkville Toronto. • Manage the front office in a polite and professional manner including answering phones, greeting patients, scheduling, payment collection, facility inventory and all operational procedures • Responsible for exceeding our facility customer service goal by 25% through resolving customer questions and creating zoom meetings for virtual appointments while complying with COVID-19 protocols and regulations • Implemented new data entry system with excel spreadsheet that saved 10 hours per week of manual work and improved productivity by 27% while obtaining all necessary information, and accurately inputting into electronic medical records system • Accurately and promptly handles customers check out transactions accepting cash, credit and debit payments using Moneris POS system Show less



ēdūcō salon

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Front Desk Receptionist

  • Sep 2017 - Mar 2020

  Managed and delegated the front desk daily operations of a prestige high volume Salon located in the heart of Midtown Toronto • Greeted and supported customers in a warm and friendly manner to optimize the customer experience, managed appointment bookings, and handled all billing transactions with 100% accuracy. • Conducted market analysis of menu pricing and offerings to competitors that resulted in a small incremental increase of prices that yielded an additional $7,200 of gross revenue monthly • Developed and managed a successful marketing plan via Facebook, Instagram and Yelp that increased customer retention by 18% annually • Responsible for hiring, training, and coaching staff to ensure a high-quality standard of service Show less



YM INC.

• Retail
• 1 - 100 Employee

• Administrative Assistant

  • Aug 2014 - Aug 2015

  Advanced through promotion, provided ongoing administrative support to senior executives of the head office of a major company of the Canadian clothing retail space. • Assisted in creating policies relating to inventory control to maintain profitable operations that reduced cost by 7% within 2 months of assuming position • Attended board meetings and collaborated with management-level individuals from suppliers such as Office Central and Office Max Grand and Toy© • Circulated Canadian and U.S. based purchase orders for various office supplies • Prepared and organized invoices to bring over to the accountant office in a timely manner Show less