Experience

The Fresh Collective

• Australia
• Hospitality
• 100 - 200 Employee

• Event Operations Manager

  • Jan 2023 - Present

• Event Services Manager

  • Mar 2022 - Jan 2023

  KEY RESPONSIBILITIES o Responsible for supervising all function service related taskso Respond and communicate in a timely fashion to the service departmento Achieve and deliver service standards of excellence at every evento Pre-function planning and executiono High level of product knowledge and serviceo Build on customer and staff relationso Adherence to The Fresh Collective employee Workplace Health and Safety Policyo Responsible Service of Alcohol (RSA) licensing obligationso Follow and monitor The Fresh Collective Fresh company grooming and uniform standards Show less



Ragu Pasta & Wine Bar

• Australia
• Restaurants

• Restaurant Manager

  • Oct 2019 - Nov 2022

  ● Hired, trained, coached, and developed staff members , with the express purpose of integrating talented individuals into a team capable of exceeding all customer and corporate expectations with regard to service, food safety, and restaurant cleanliness. ● Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example. ● Built a comprehensive training program for front of house staff incorporating state safety guidelines and wage laws. ● Documented the restaurant's seminars and updated the restaurant's social media menu and photography ● Provided Administrative Support for the Director/ Owner of RAGU PASTA AND WINE BAR. ● Memorized the restaurant's product offerings; contributed to a 15% sales increase for the quarter by communicating product benefits and providing excellent service. ● Achieved highest monthly sales for the year 2019 in the month of December. ● Planning menus in consultation with Chefs according to seasonal products. Show less



Via Del Corso Pasticceria E Caffé

• Australia
• Restaurants

• Cafe Manager

  • Feb 2014 - Oct 2018

  ● Increased total sales introducing new products, new menus, special displays and promotions while managing costs. ● Educated staff and customers about new products. ● Carefully interviewed, selected, trained and supervised staff and supervisors with positive reinforcement and respectful, encouraging coaching. ● Organized special events , including birthdays, promotions and corporate meetings ● Correctly calculated inventory and ordered appropriate supplies. ● Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. ● Prepared for and executed new menu implementations. ● Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. Show less