Nancy Peñaloza
General Manager at Mosaic Student Communities- Claim this Profile
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English Native or bilingual proficiency
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Spanish Professional working proficiency
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Bio
Allison Cahill
I had the great pleasure of working with Nancy for nearly 3 years in student housing. Nancy is extremely organized, able to think on her feet and well versed in all aspects of her job. Her work ethic is to be commended, always ready to handle whatever might come her way, with a smile and genuine desire to help those around her, be it residents, co-workers or vendors. She always leads her team by example, sharing her vast knowledge, while encouraging input from them. We were co-managers as well as co-workers, she was a helpful sounding board, insightful and inspired me everyday. She has boundless positive energy that was infectious, even during turn, the most stressful time in student housing. She is considerate, dedicated and a joy to work with.
Troy Dodgion
I had the pleasure of managing Nancy during my time as the Property Manager of Sterling Alvarado. I hired Nancy first as a Leasing Professional, but it was obvious from the beginning that she was destined for a larger role. Nancy was quickly promoted into the role of Leasing Manager and in her new role she excelled quickly as a leader and manager. Nancy is ambitious and eager to grow professionally, yet still exemplifies a servant-leader attitude. She has a great understanding of leasing and property management and she will undoubtedly be a valuable asset to any organization.
Allison Cahill
I had the great pleasure of working with Nancy for nearly 3 years in student housing. Nancy is extremely organized, able to think on her feet and well versed in all aspects of her job. Her work ethic is to be commended, always ready to handle whatever might come her way, with a smile and genuine desire to help those around her, be it residents, co-workers or vendors. She always leads her team by example, sharing her vast knowledge, while encouraging input from them. We were co-managers as well as co-workers, she was a helpful sounding board, insightful and inspired me everyday. She has boundless positive energy that was infectious, even during turn, the most stressful time in student housing. She is considerate, dedicated and a joy to work with.
Troy Dodgion
I had the pleasure of managing Nancy during my time as the Property Manager of Sterling Alvarado. I hired Nancy first as a Leasing Professional, but it was obvious from the beginning that she was destined for a larger role. Nancy was quickly promoted into the role of Leasing Manager and in her new role she excelled quickly as a leader and manager. Nancy is ambitious and eager to grow professionally, yet still exemplifies a servant-leader attitude. She has a great understanding of leasing and property management and she will undoubtedly be a valuable asset to any organization.
Allison Cahill
I had the great pleasure of working with Nancy for nearly 3 years in student housing. Nancy is extremely organized, able to think on her feet and well versed in all aspects of her job. Her work ethic is to be commended, always ready to handle whatever might come her way, with a smile and genuine desire to help those around her, be it residents, co-workers or vendors. She always leads her team by example, sharing her vast knowledge, while encouraging input from them. We were co-managers as well as co-workers, she was a helpful sounding board, insightful and inspired me everyday. She has boundless positive energy that was infectious, even during turn, the most stressful time in student housing. She is considerate, dedicated and a joy to work with.
Troy Dodgion
I had the pleasure of managing Nancy during my time as the Property Manager of Sterling Alvarado. I hired Nancy first as a Leasing Professional, but it was obvious from the beginning that she was destined for a larger role. Nancy was quickly promoted into the role of Leasing Manager and in her new role she excelled quickly as a leader and manager. Nancy is ambitious and eager to grow professionally, yet still exemplifies a servant-leader attitude. She has a great understanding of leasing and property management and she will undoubtedly be a valuable asset to any organization.
Allison Cahill
I had the great pleasure of working with Nancy for nearly 3 years in student housing. Nancy is extremely organized, able to think on her feet and well versed in all aspects of her job. Her work ethic is to be commended, always ready to handle whatever might come her way, with a smile and genuine desire to help those around her, be it residents, co-workers or vendors. She always leads her team by example, sharing her vast knowledge, while encouraging input from them. We were co-managers as well as co-workers, she was a helpful sounding board, insightful and inspired me everyday. She has boundless positive energy that was infectious, even during turn, the most stressful time in student housing. She is considerate, dedicated and a joy to work with.
Troy Dodgion
I had the pleasure of managing Nancy during my time as the Property Manager of Sterling Alvarado. I hired Nancy first as a Leasing Professional, but it was obvious from the beginning that she was destined for a larger role. Nancy was quickly promoted into the role of Leasing Manager and in her new role she excelled quickly as a leader and manager. Nancy is ambitious and eager to grow professionally, yet still exemplifies a servant-leader attitude. She has a great understanding of leasing and property management and she will undoubtedly be a valuable asset to any organization.
Experience
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Mosaic Student Communities
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United States
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Real Estate
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1 - 100 Employee
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General Manager
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Nov 2019 - Present
Experienced General Manager with a proven track record of overseeing successful operations in student housing within the real estate industry. Currently responsible for managing a team of 8 employees and ensuring the satisfaction of over 500 residents in the USC area. Skilled in leasing and marketing, property management, capital expenditure projects, and construction, as well as introducing new floor plans to help improve the quality of living for the residents. Passionate about delivering exceptional results and fostering strong client relationships. Show less
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Senior Leasing Marketing Manager
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Mar 2018 - Nov 2019
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Leasing Marketing Manager
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Sep 2017 - Mar 2018
Iconic on Alvarado- 320 Apartments/ 771 Beds • Exceed 97% occupancy goal by hitting 98.4% with an ambitious 5% rent growth • Responsible for weekly owner’s reports including weekly leasing trends and variance reports • Create social media presence to generate traffic and assist with re-branding • Strategize an aggressive online marketing campaign to connect with prospects and launch new property name • Establish strong relationships with the market including competitors and vendors to strategize the best marketing tactics to compete and exceed • Design promo item designs, flyers, newspaper ads, and host creative events to increase resident retention • Complete all hiring, training, and coaching of 5 part-time community assistants and 1 full-time leasing consultant • Manage all resident concerns, violations, and accommodations to provide an extra degree of service Show less
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Campus Evolution Villages, LLC
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United States
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Real Estate
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1 - 100 Employee
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Resident Director
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Dec 2016 - Aug 2017
Sterling Alvarado- 320 Apartments/ 771 Beds • Managed the on boarding of new ownership and management company while still qualifying applicants, providing excellent customer service and processing move-ins • Completed all integration audits including current resident information, leasing traffic, property invoices and vendor contracts • Responsible for daily owner’s reports including leasing, market and variance reports • Addressed all current and future resident concerns, violations, and accommodations • Created social media presence and re-branding via Facebook, Instagram, Snapchat, Twitter, and Google+ • Promote new management renovations, policies, and requirements • Assisted with hiring, training, and scheduling of 4 additional Community Ambassadors, a Bookkeeper, a Maintenance Technician, and a Maintenance Supervisor to join our established team of 6 Show less
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The Dinerstein Companies
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United States
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Construction
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100 - 200 Employee
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Assistant Manager
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Aug 2015 - Dec 2016
Sterling Alvarado- 320 Apartments/ 771 Beds • Exceeded 95% pre-lease goal by hitting 96.5% with an aggressive 3.5% year over year rent growth• Managed 2 Full-Time Leasing Agents and 3 Community Assistants• Qualified for $100,000 club at TDC in under 4 months• Responsible for weekly owner’s reports including weekly leasing trends and variance reports• Develop strong relationships with local competitors to create market surveys that allow for aggressive pricing strategies • Assist with all resident concerns, violations, and accommodations • Manage social media presence through marketing via Spredfast, Irio, Constant Contact, Modern Message / Community Rewards, and Reputation.com • Used aggressive online marketing resulting in 60% of leases being digitally driven • Generated promo item designs, flyers, newspaper ads, and creative events to increase traffic • Responsible for hiring, training, and coaching of 4 community assistants and 2 leasing consultants• Provide 212 degrees of service, which entails going above and beyond on all customer requests Show less
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Sales and Leasing Professional
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Dec 2014 - Aug 2015
Sterling Alvarado - 320 apartments / 771 beds • Top leasing agent with a closing ratio of 81% while keeping the property at a company leading occupancy of 96% • Generated and handled all phone, internet, and walk-in traffic• Responsible for all aspects of qualifying prospects and preparing lease documentation for unit preferences• Completed move-in paperwork including room assignments in accordance with Federal Housing laws • Assisted with the development and implementation of sales and marketing strategies to optimize occupancy Show less
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Pierce Education Properties
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United States
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Real Estate
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1 - 100 Employee
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Resident Service Manager/ Bookkeeper
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Jan 2014 - Nov 2014
The Palms on University – 153 Apartments/ 607 Beds • Strong collection strategies resulted in .3% average delinquency rate• Prepared financial reports for including 5 on-site retail spaces showing income growth and delinquency• Utilized Resident Works and Yardi to monitor accounts and maintain ledgers• Worked closely with Kimball, Tirey and St. John to ensure delinquent residents were notified and collected appropriately • Prepared eviction files and appeared in court as required Show less
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Community and Leasing Professional
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Oct 2012 - Jan 2014
The Palms on University- 153 Apartments/ 607 Beds • Senior leasing professional with a closing ration of 80% and 100% occupancy• Managed all individual bed leases and make ready preparations• Coordinate marketing strategies to generate leasing traffic• Increased renewal rates through strong customer service, monthly events, and continued communication• Developed fresh new sales and marketing ideas to optimize branding, traffic, and occupancy • Utilized traffic and community data to find effective monthly promotions Show less
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DRLY Inc.
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United States
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Sales Manager
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Oct 2010 - Oct 2012
• Assist with marketing intiatives and community outreach • Actively engaged in developing more effective customer service skills. • Helping customers locate merchandise or find suitable alternatives. • Knowledgeable about benefits and uses of each product. • Maintaining an enthusiastic and upbeat personality at all times. • Handling sales transactions, which includes operating cash registers. • Providing honest and positive feedback to customers regarding the best products that fit the customers’ expectations. Show less
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Community
