Experience

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  Bold Insight

  • Kenya
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Head of Business Development

    • Jan 2024 - Present

    I drive the organization's business development strategies, I enhance its current portfolio, and explore new business opportunities.

  • Business Development Executive

    • Apr 2023 - Jan 2024

    Incorporated in 2012, Bold insight Tech Solutions Ltd is a company with footprints in Information Technology, Sourcing & Procurement Services. We believe we are uniquely placed to support you on this project due to our flexibility and agility.Our company has been providing procurement solutions for over Ten years now through our eProcurement web application accessible through www.srmhub.com. SRM brand is fully owned and managed by Bold Insight. We deliver efficiency and transparency!We provide e-Procurement Services using SRMHUB Platform which we provide both as a Service and a Product; - Supplier Sourcing (Prequalification) - Tendering - Request for Quotations/ Proposals/Information - Expressions of Interests - Auction - ERP | EDMS | Mobile AppsAs a Business Development Executive I oversee growth of the business by identifying sales leads, pitching goods or services to new clients, maintaining a good working relationship with new contacts and communicating new product developments to prospective clients.Duties and Responsibilities:●Conducting market research and analysis to identify potential new markets and business opportunities.●Managing the sales process, from identifying leads to closing deals.● Managing client database resources such as contract documents, project proposals and guidelines.● Leads the company in the participation of RFQ’s and tender processes ensuring a proper requirement checklist and tracking responses.● Following up on client contracts and negotiated contracts.●Developing and maintaining relationships with key stakeholders, including clients, suppliers, and partners.● Took part in digital marketing initiatives to help boost online presence and social media awareness.● Preparing proposals for clients customized to the specific service they required.●Creating and implementing strategies for entering new markets or launching new products.●Developing and managing budgets for business development initiatives.

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  SRM eProcurement

  • Nairobi County, Kenya

  • Client Relations Manager

    • Apr 2023 - Present
    • Nairobi County, Kenya

    SRM Hub has been providing procurement solutions for seven years through our eProcurement web application accessible through www.srmhub.com. SRM brand is fully owned and managed by Bold Insight. We deliver efficiency and transparency!As a Client Relations Manager I create and nurture long-term relationships with Clients and Vendors. I resolve any issues that arises to ensure Clients and Vendors are satisfied with our services.

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  African Economic Research Consortium (AERC)

  • Nairobi County, Kenya

  • Procurement Consultant

    • Mar 2023 - Mar 2023
    • Nairobi County, Kenya

    Established in 1988, the African Economic Research Consortium is a capacity building institution to inform economic policies in sub-Saharan Africa. AERC has three primary components: research, training and policy outreach. The organization integrates economic policy research, postgraduate training and policy outreach within a network of researchers, universities and policy makers in Africa and worldwide.Duties and Responsibilities• Developing a database of prequalified suppliers that will be utilized by AERC as a nonprofit making organization for the financial years 2023/2024 to 2025/2026.• Analyzing every bid submitted as per the evaluation criteria set forth in the prequalification document.• As per the evaluation criteria in the prequalification document, I carried out the Preliminary Evaluation and Technical Evaluation.Key Deliverables• Coming up with the Final Evaluation Report with recommendations of the prequalified suppliers.• Developing a list of items on AERC’s 3rd and 4th floors for external storage or disposal.• In liaison with departments, we identified files for scanning and archiving.

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  Fantasy44

  • Nairobi County, Kenya

  • Customer Care Agent

    • Oct 2022 - Jan 2023
    • Nairobi County, Kenya

    Fantasy44 is Kenya's 1st Daily Fantasy Sport providing players with an opportunity to play fantasy football for real cash. At Fantasy44 I was in charge of handling customer queries via social media, Web Chat, E-mail and Phone; to educate customers on the products and processes. Duties and Responsibilities:• Communicating to customers through various channels. (Calls, chat, emails).• Acknowledging and resolving customer’s inquiries promptly.• Handling customer queries via social media accounts.• Keeping records of customer engagements on CRM.• Ensuring customer satisfaction by providing professional service across all channels.• Empowering customers with product knowledge and basic troubleshooting where required.• Ensuring that issues are resolved on FTR (First Time Resolution) basis where necessary.• Keeping track of all customer feedbacks and forwarding to the lead on shift.• Escalating issues that cannot be resolved on FTR or FCR basis.• Following up for feedback on escalated issues.• Ensuring all are escalated within SLA and following up on resolution with customers.• Planning and managing all customers within the agreed AHT for calls and chats.• Providing insights into issues/challenges faced by customers were relevant for decision.

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  M-Tenders Africa

  • Kenya
  • Software Development
  • 1 - 100 Employee

  • Procurement/ Administration Assistant

    • Dec 2019 - Dec 2022

    M-tenders is one of East Africa’s first fully automated eProcurement Software Solutions Providers company. M-tenders works on behalf of buying organizations, from different industry sectors, to collect, validate and maintain essential data for about more than 5,000 suppliers. Mtenders™ core modules include: e-Prequalification, e-Tendering, e-RFQ & e-Auctions. Mtenders Africa has successfully implemented Mtenders™ eProcurement solution to various business spectra such as Learning Institutions, NGOs, Sacco’s, Banks, Hospitality, Insurance, Religious Institutions, Microfinance Institutions and many more.At Mtenders, we aid in streamlining procurement practices for client organizations through e-procurement technology. Duties and Responsibilities• Purchasing office supplies and equipment.• Receiving invoices from service providers, verifying, recording and preparing payment documents.• Forwarding of local purchase orders with their invoices and goods receipt notes (GRNs) to the costing department.• Assisting in undertaking market surveys to ensure the organization obtains value for money.• Assisted in processing purchase requisitions (PRs) from user department.• Stock taking of materials in the office store.• Liaising with suppliers to ensure timely delivery of goods and services.• Ensuring safe custody of all procurement documents/records.• Creation of the tender and prequalification documents.• Evaluating tenders, prequalification and RFX in accordance to the evaluation criteria.• Preparing tender and prequalification evaluation reports.• Drafting of notification of award letters.• Custodian of vendor files and contacts.• Updating and maintaining a list of registered suppliers.• Sending out evaluation feedback to suppliers both shortlisted and rejected.

  • Procurement Intern

    • May 2019 - Nov 2019

    Duties and Responsibilities• Creation of evaluation criteria for various prequalification exercises.• Creation of the tender documents.• Creation of Prequalification documents.• Evaluating tenders, prequalification and RFX in accordance to the evaluation criteria.• Assisting the projects team with data processing duties by compiling formatted spreadsheets using Microsoft Excel.• Completing necessary administrative tasks such as research and email.• Creating/ building of criteria for different categories of goods, works and services.• Assisting the projects team with inviting suppliers to participate in the ongoing online supplier prequalification exercise.

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  Kenya Power

  • Nairobi

  • Procurement Attache

    • May 2018 - Jul 2018
    • Nairobi

    Kenya Power and Lighting Company, commonly referred to as Kenya Power or shortened KPLC, is a public liability company which transmits, distributes and retails electricity to customers throughout Kenya.During my Industrial Attachment at Kenya Power & Lighting Company Ltd in the Procurement department I acquired the following skills:+Tendering procedures.+Evaluation of tenders.+ Using SAP System.+ Proper management of documents.+Materials handling skills.+Teamwork - its importance in a working environment.+ Appropriate communication skills.Some of my responsibilities were, but not limited to:Procurementi) Preparation and floating of quotations in the SAP system.ii) Receipts and recording of invoices and purchase requisitions.iii) Circulation of local purchase orders for signature and dispatching the orders to end users.iv) Maintenance of proper records and filing.v) Posting of data entry using SAP e.g. parking of invoices, creating service entry sheets e.t.cvi) Carrying out evaluation of quotationvii) Forwarding of local Purchase Orders with their invoices and goods receipts notes (GRNs) to costing department.viii) Preparing and customizing tenders.Storesi) Receipt of materials into the store.ii) Inspection of goods/ counter checking materials.iii) Posting of materials in the system.iv) Issuing of materials.v) Importance of Safety & security of materials.