Operations Control Center Manager

• Feb 2023 - Present

Flight Dispatcher At Fly Egypt

• Feb 2015 - May 2023

TV PRESENTER AND EDITOR

• Sep 2007 - Jan 2009

TV PRESENTER AND EDITOR PROGRAMES DUBAI U.A.E REPORTER DFF (DUBAI FILM FESTIVAL ), DUABI FASHION WEEK AND A LOTS OF OTHER EVENTS TV PRESENTER AND EDITOR PROGRAMES DUBAI U.A.E REPORTER DFF (DUBAI FILM FESTIVAL ), DUABI FASHION WEEK AND A LOTS OF OTHER EVENTS

KLM LOUNGE STAFF

• Jan 2005 - Nov 2007

To meet and greet the passenger using our lounge, to provide excellent service to our guests by achieving and maintaining company objective and goals, responsibility to update passenger frequent flyers card into CODECO system, check and upgrade passenger against their miles. Responsibility to scan all document and passport copies at KLM scanner. Updating KLM system with passenger details from the manifest sheet. To meet and greet the passenger using our lounge, to provide excellent service to our guests by achieving and maintaining company objective and goals, responsibility to update passenger frequent flyers card into CODECO system, check and upgrade passenger against their miles. Responsibility to scan all document and passport copies at KLM scanner. Updating KLM system with passenger details from the manifest sheet.

Emirates airlines

• May 2002 - Jul 2007

To provide meet and assist service to all special handling Passengers (UMS, Handicapped, deaf, blind, etc) in according to standard Operating (SOP). Ensure Passenger receive total quality services and adhere to safety policy and security standards of the company. Responsibility: Deploy an attendant to meet, greet, and escort Ums, YP and wheelchair passengers. Monitoring the flight arrivals/departure and aircraft parking pays in order to ensure that passenger are promptly provided with wheelchair and Ums are escorted. Update our system (DMIS) with information Services provided and outstanding request (delayed Flights, etc) from the current Shift in order to provide customer feedback and coverage by the next shift for delayed passenger and no-show. Maintaining and file UM documentation Attend and brief all customers using the special handling lounge and explain the producers for boarding. Monitor the usage and condition of all items at the lounge and inform the duty officer of any requirements, in order to ensure that the lounge facility is up to the standards. Worked as acting Supervisor for 2 years whenever required in operation Show less

Executive Secretary and web admin

• Feb 2000 - Jul 2001

Responsible for maintaining proper filling system and general documents, handles all negotiation, handling payrolls, following Correspondence, customer relationship management. Responsible for maintaining proper filling system and general documents, handles all negotiation, handling payrolls, following Correspondence, customer relationship management.

ADMINISTRATIVE AID ASSISTANT

• Mar 1998 - Oct 2000

Handling Customer Account, setting Sales and Marketing plans for the sales team with prospect customer database, following up the inbound and outbound shipment, invoicing and Payment process and collection. Handling shipments, sales and marketing correspondences among ARAMEX international Network in more then 43 Countries. Solving all customers requires and problems, requires and problems. Handling Customer Account, setting Sales and Marketing plans for the sales team with prospect customer database, following up the inbound and outbound shipment, invoicing and Payment process and collection. Handling shipments, sales and marketing correspondences among ARAMEX international Network in more then 43 Countries. Solving all customers requires and problems, requires and problems.