Experience

Eagle Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Employee Relations Specialist

  • Jun 2021 - Present

  Bridgman, Michigan, United States Responsible for the development and administration of the employee relations program, training, and employee advocacy. Network with local workforce companies. Attends meetings and training related to employee relations and human resources. Oversees the career development and internal recruiting efforts within the organization. Assists with external recruiting efforts, including maintaining relationships with schools, associations, and other recruiters. Develop employee engagement programs.



State of Michigan

• United States
• Government Administration
• 700 & Above Employee

• Eligibility Specialist

  • May 2011 - Jun 2021

  Benton Harbor, Michigan Area Review applications for eligibly for Food, Medical, Cash, State Emergency Relief, and Child Care Assistance Programs. Maintain community resources and brainstorm with clients to resolve emergencies. Process case reviews, which is included but not limited to interviewing clients, entering data, reviewing verifications, and reading and applying policy. Study policy changes in order to process cases and explain changes to clients. Serve as Lobby Navigator to assist clients in applying for… Show more Review applications for eligibly for Food, Medical, Cash, State Emergency Relief, and Child Care Assistance Programs. Maintain community resources and brainstorm with clients to resolve emergencies. Process case reviews, which is included but not limited to interviewing clients, entering data, reviewing verifications, and reading and applying policy. Study policy changes in order to process cases and explain changes to clients. Serve as Lobby Navigator to assist clients in applying for assistance programs on computer kiosks. Explain correspondence, budgets and policy to clients. Maintain caseload of 500+ clients. Prioritize job duties and process emergent cases.

• Success Coach

  • Aug 2017 - Jun 2020

  Benton Harbor, Michigan Area Visit six companies to provide resources to their employees to aid with employee retention. Monitor client's life events to ensure appropriate adjustments are made to their case and employment participation requirements as needed. Provide weekly and monthly statistics of program performance. Build relationships with human resources and community partners. Assist clients with applying for Food Assistance, Medicaid, State Emergency Relief, Child Daycare Assistance, and Cash Assistance.… Show more Visit six companies to provide resources to their employees to aid with employee retention. Monitor client's life events to ensure appropriate adjustments are made to their case and employment participation requirements as needed. Provide weekly and monthly statistics of program performance. Build relationships with human resources and community partners. Assist clients with applying for Food Assistance, Medicaid, State Emergency Relief, Child Daycare Assistance, and Cash Assistance. Review clients’ cases regularly for continued benefits. Updated cases with client changes. Process applications for public assistance. Which includes: interviewing clients, explaining policies and procedures, assisting with obtaining verifications, entering and updating the Bridges database accurately, and reviewing and understanding policy. Review, maintain and update reports to track progress, standards of progress, and other measures for timely and accurate completion of tasks to ensure the client is receiving benefits correctly. Mentor new DHHS employees using training, best practices and policy references. Manage 100 client cases.



Michigan Works! BCV

• Career Developer

  • Mar 2008 - May 2011

  Mentored clients by providing assessments, job leads, advice, direction, structure, and support. Assessed and referred clients to the appropriate workshops or paid trainings to upgrade existing skills. Provided information and referred individuals to public or private agencies and/or community services for assistance. Attended group meetings to provide information on services, requirements and procedures. Attended weekly case management meeting, reviews new policies and procedures and… Show more Mentored clients by providing assessments, job leads, advice, direction, structure, and support. Assessed and referred clients to the appropriate workshops or paid trainings to upgrade existing skills. Provided information and referred individuals to public or private agencies and/or community services for assistance. Attended group meetings to provide information on services, requirements and procedures. Attended weekly case management meeting, reviews new policies and procedures and brainstorms with peers to help specific clients overcome their barriers to employment. Built Access databases for the JET program, NWLB program and for the Staffing Consultant, for case management. Show less



Trelleborg

• 1 - 100 Employee

• Database Administrator

  • Feb 2007 - Mar 2008

  Assisted as receptionist; greeting visitors, operating a switchboard and a paging system. Built and maintained databases, including a HIPPA friendly database for the Human Resources Department. Responsible for all mailroom duties; including: incoming distribution, outgoing postage handling. Experience with Postage Machine, Weight Meter, Mail Opener. Responsible for documentation and calling for all printer, copier, typewriter, and shredder repairs. Maintained file room; housing 2000+ part… Show more Assisted as receptionist; greeting visitors, operating a switchboard and a paging system. Built and maintained databases, including a HIPPA friendly database for the Human Resources Department. Responsible for all mailroom duties; including: incoming distribution, outgoing postage handling. Experience with Postage Machine, Weight Meter, Mail Opener. Responsible for documentation and calling for all printer, copier, typewriter, and shredder repairs. Maintained file room; housing 2000+ part files for Daimler Chrysler, Ford and General Motors. Maintained an electronic database housing scanned copies of each file within the file room. Scanned and edited documents using Adobe PDF. Responsible for all phone setup and programming, using Definity Phone System and Avaya Phones. Supervised summer student employee. Show less



The Computer Assistant

• United Kingdom
• Information Technology and Services
• 1 - 100 Employee

• Project Manager

  • May 2006 - Jan 2007

  Provided phone, desk-side, email, and walk-in support for all Information Technology products and services. Recorded required customer and problem information in Microsoft CRM. Resolved Level 1 work orders and Level 2 work orders where appropriate. Verified that suggested solutions effectively resolve the users’ problems through verbal or email follow up. Worked on projects as assigned by the Senior Technician/Owner. Created and tracked surveys on customer satisfaction.



Lake Michigan College

• United States
• Higher Education
• 200 - 300 Employee

• Secretary

  • Sep 2001 - May 2006

  Performed clerical support for the Dean of Occupational Studies, and others in the division. This included: drafting correspondence, reports and recording and transcribing committee minutes. Collected and maintained records of faculty teaching assignments, schedules, syllabi, class lists, grade reports, contracts and evaluation schedules. Generated intent letters for adjunct faculty and provided contract information to Human Resources. Assisted with annual application for Carl D. Perkins… Show more Performed clerical support for the Dean of Occupational Studies, and others in the division. This included: drafting correspondence, reports and recording and transcribing committee minutes. Collected and maintained records of faculty teaching assignments, schedules, syllabi, class lists, grade reports, contracts and evaluation schedules. Generated intent letters for adjunct faculty and provided contract information to Human Resources. Assisted with annual application for Carl D. Perkins funds. Maintained spreadsheet record of expenditures compared to budget. Assisted with budget modifications and final grant report. Maintained grade records and processed correspondence and certificates for Corrections Certificate Program and drafted annual report. Built and maintained various databases with Microsoft Access. Supervised student employee. Show less