Experience

getmyPA

• Consumer Services

• Co-Founder

  • Sep 2021 - Present



Tata AIA Life Insurance

• India
• Insurance
• 700 & Above Employee

• Vice President

  • Apr 2019 - Sep 2021

  Vice President & Head Customer Experience-Responsible for creating, managing and executing the Customer Experience strategy of the organization-Delivering seamless customer experience across all stages and touch points in a customer journey and helping the company continually achieve greater customer satisfaction, increased efficiency and profitability.-Interpreting and leveraging data insights for constantly enhancing customer experience-Drive customer-centric culture across the organisation-Measure and track delivery ROI on identified transformation opportunities for customer experience along with driving continuous process improvement culture across customer experienceCustomer Communication & Engagement-Develop, plan, implement & monitor the company's effective communication strategy(overarching customer communication plan)-Track engagement across various platforms and make data-driven decisions.-Drive & Enhance increased customer engagement & retention-Ensure continuation and development of existing individual engagement programmes to maintain customer engagement and loyalty.-Optimise existing approaches and introduce new Up-sell/Cross-sell activities as per segmentationHead-Vendor Management-Operations.Responsible for Strategic Sourcing ,New Vendor tie-ups ,Relationship Management and Performance Management-Create and implement an analytics strategy for best in class service delivery. Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channelsHead-Zone Operations(West)Handled Operations,Customer Service,Best Practices,Facilities and Projects.Head-Underwriting & IssuanceResponsible for Risk Management and Customer ServiceBranch Manager-Life Insurance Corporation of IndiaResponsible for Agency Management,Marketing,Undewriting,Claims and Training

• AVP-Operations

  • 2001 - 2009



Life Insurance Corporation of India

• India
• Insurance

• Manager

  • Nov 1985 - Mar 2001

  Incharge of Sales and Operations for the Branch Incharge of Sales and Operations for the Branch