Experience

Affinity Tech Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• Service Coordinator

  • Nov 2019 - Present



Primerica

• United States
• Financial Services
• 700 & Above Employee

• Senior Representative

  • Jan 2018 - Present

  Pennsylvania State Licensed Pennsylvania State Licensed



Pennsylvania Department of the Auditor General

• Harrisburg, PA

• Administrative Officer II/Help Desk Technician

  • Nov 2007 - Jun 2019

  Receive all incoming computer support calls for the department from desktop and laptop remote users. Enter support tickets into a tracking system. Perform basic trouble shooting and support. Maintain inventory of all computer equipment and peripherals for over 600 employees within the department. Track vacation/sick leave of 20 staff members. Transfer confidential files (FTP) for other departments and state agencies. Filing and other basic office duties. Receive all incoming computer support calls for the department from desktop and laptop remote users. Enter support tickets into a tracking system. Perform basic trouble shooting and support. Maintain inventory of all computer equipment and peripherals for over 600 employees within the department. Track vacation/sick leave of 20 staff members. Transfer confidential files (FTP) for other departments and state agencies. Filing and other basic office duties.



Ciocco Honda Dodge

• Harrisburg, PA

• Receptionist/Cashier

  • Aug 2004 - May 2006

  Answered multi-line telephone; assisted with customer service within the service department; filing; cashier; handling money/credit card payments for the service department; general office duties. Answered multi-line telephone; assisted with customer service within the service department; filing; cashier; handling money/credit card payments for the service department; general office duties.



Hershey Entertainment & Resorts Company

• United States
• Hospitality
• 700 & Above Employee

• Corporate Receptionist

  • Jun 2001 - Jan 2006

  Answered multi-line telephone; greeted internal as well as external guests and customers; provided administrative support throughout the company; light filing,, assisted with projects on an as needed basis, ordered office supplies. Assisted with internet research of various subjects. Managed the distribution of mail and other deliveries coming into the office. Answered multi-line telephone; greeted internal as well as external guests and customers; provided administrative support throughout the company; light filing,, assisted with projects on an as needed basis, ordered office supplies. Assisted with internet research of various subjects. Managed the distribution of mail and other deliveries coming into the office.