Nancy Kopriva, CHRL
Senior Manager, Human Resources at Caledon Community Services- Claim this Profile
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Bio
Sheikh Azaad
I worked with Nancy from 2002 to 2007, in her position and Manager, Attendance Management, at Community Living Toronto. Nancy was essential to the success of the leading-edge WSIB claims & disability management program at CLT and she was central to the implementation and roll-out of the Attendance Management Program. In addition to the success she achieved in claims, disability and attendance management, Nancy is personable and reliable, dedicated and motivated to achieve outcomes. I enjoyed working with Nancy and I am happy to recommend her skills & abilities.
Sandra Balgobin, BSc, CHRL
Nancy always acted in a professional manner while remaining cordial and open. She offered a true open door policy, and was readily available to address the needs of both staff and management with equal consideration.. It was a pleasure to interact with Nancy at the office; she made a real difference to the mood of the workplace in addition to carrying out her daily tasks. Nancy exemplifies the profile of what an HR professional should be. She has always put the company's interests first in making decisions and ensured that the organization is on the path to success. She is open to change and encourages process improvement both within the HR department and throughout the company. Nancy was highly respected within the organization. I have no doubt that she would be a great asset to any organiztion that she joins.
Sheikh Azaad
I worked with Nancy from 2002 to 2007, in her position and Manager, Attendance Management, at Community Living Toronto. Nancy was essential to the success of the leading-edge WSIB claims & disability management program at CLT and she was central to the implementation and roll-out of the Attendance Management Program. In addition to the success she achieved in claims, disability and attendance management, Nancy is personable and reliable, dedicated and motivated to achieve outcomes. I enjoyed working with Nancy and I am happy to recommend her skills & abilities.
Sandra Balgobin, BSc, CHRL
Nancy always acted in a professional manner while remaining cordial and open. She offered a true open door policy, and was readily available to address the needs of both staff and management with equal consideration.. It was a pleasure to interact with Nancy at the office; she made a real difference to the mood of the workplace in addition to carrying out her daily tasks. Nancy exemplifies the profile of what an HR professional should be. She has always put the company's interests first in making decisions and ensured that the organization is on the path to success. She is open to change and encourages process improvement both within the HR department and throughout the company. Nancy was highly respected within the organization. I have no doubt that she would be a great asset to any organiztion that she joins.
Sheikh Azaad
I worked with Nancy from 2002 to 2007, in her position and Manager, Attendance Management, at Community Living Toronto. Nancy was essential to the success of the leading-edge WSIB claims & disability management program at CLT and she was central to the implementation and roll-out of the Attendance Management Program. In addition to the success she achieved in claims, disability and attendance management, Nancy is personable and reliable, dedicated and motivated to achieve outcomes. I enjoyed working with Nancy and I am happy to recommend her skills & abilities.
Sandra Balgobin, BSc, CHRL
Nancy always acted in a professional manner while remaining cordial and open. She offered a true open door policy, and was readily available to address the needs of both staff and management with equal consideration.. It was a pleasure to interact with Nancy at the office; she made a real difference to the mood of the workplace in addition to carrying out her daily tasks. Nancy exemplifies the profile of what an HR professional should be. She has always put the company's interests first in making decisions and ensured that the organization is on the path to success. She is open to change and encourages process improvement both within the HR department and throughout the company. Nancy was highly respected within the organization. I have no doubt that she would be a great asset to any organiztion that she joins.
Sheikh Azaad
I worked with Nancy from 2002 to 2007, in her position and Manager, Attendance Management, at Community Living Toronto. Nancy was essential to the success of the leading-edge WSIB claims & disability management program at CLT and she was central to the implementation and roll-out of the Attendance Management Program. In addition to the success she achieved in claims, disability and attendance management, Nancy is personable and reliable, dedicated and motivated to achieve outcomes. I enjoyed working with Nancy and I am happy to recommend her skills & abilities.
Sandra Balgobin, BSc, CHRL
Nancy always acted in a professional manner while remaining cordial and open. She offered a true open door policy, and was readily available to address the needs of both staff and management with equal consideration.. It was a pleasure to interact with Nancy at the office; she made a real difference to the mood of the workplace in addition to carrying out her daily tasks. Nancy exemplifies the profile of what an HR professional should be. She has always put the company's interests first in making decisions and ensured that the organization is on the path to success. She is open to change and encourages process improvement both within the HR department and throughout the company. Nancy was highly respected within the organization. I have no doubt that she would be a great asset to any organiztion that she joins.
Credentials
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Diversity, Inclusion, and Belonging
LinkedInFeb, 2022- Nov, 2024 -
Creating Psychological Safety for Diverse Teams
LinkedInJan, 2022- Nov, 2024 -
Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
LinkedInJan, 2022- Nov, 2024 -
Strategic Thinking
LinkedInJan, 2022- Nov, 2024 -
Unconscious Bias
LinkedInJan, 2022- Nov, 2024 -
Understanding Organisations and the Role of HR
LinkedInJan, 2022- Nov, 2024
Experience
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Caledon Community Services
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Canada
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Non-profit Organizations
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1 - 100 Employee
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Senior Manager, Human Resources
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Apr 2020 - Present
In addition to the deliverables and accomplishments listed under the previous role of Manager, Human Resources:• Developed policies and procedures to adapt the agency’s operations and people management processes to the changing restrictions, health and safety considerations and employment legislation due to the COVID-19 pandemic.• Provided ongoing advice to Senior and Middle management to address human resources related issues arising from the COVID-19 pandemic.• Developed High Performance Bonus Plan and trained Senior Management on its implementation.• Conducted Compensation Reviews to assess market-competitiveness of the agency’s Salary Grid• Ensured employee compensation remains in line with emerging legislation (i.e., wage restraint for Broader Public Services Sector)• Lead and provided subject matter expertise on a number of Quality Improvement initiatives as part of maintaining the agency’s accreditation with CARF (i.e., health and safety program improvements, emergency preparedness education and drills, updating and improving Accessibility Plan, and Cultural Competency Plan).
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Manager, Human Resources
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Jul 2012 - Mar 2020
• Manage the Human Resources’ department of a growing, innovative community service organization of 140 employees (non-unionized).• Review, improve, develop and implement human resources policies and procedures, working collaboratively with senior and middle management teams, ensuring alignment with accreditation standards, employment legislation, operational needs and strategic priorities.• Served as an integral subject matter expert on writing teams for policies and procedures in preparation for first accreditation survey with CARF, for which we received 3-year accreditation.• Guide and coach managers and directors in employee performance management and employee relations matters including disciplinary process and procedures.• Conducted and now oversee full-cycle recruitment activities.• Co-Chaired Operations Coordination Team (OCT) which includes all middle managers who meet monthly to provide support to each other and collaborate on agency-wide initiatives towards achievement of agency’s strategic priorities and plan.• Serving as Management Co-Chair on Joint Health and Safety Committee.• Contributed to development of salary grid, Job Evaluation in collaboration with compensation consultant and Director of Finance & Infrastructure.• Contributed to development and implementation of Performance Appraisal system, compatible with implementing merit-based increases.• Liaise with Payroll, Finance, HR Specialist and Analyst, Executive Services to administer employee status changes, new hires, timesheets, benefits, etc.• Manage both WSIB and Non-Occupational disability claims, including return to work planning.• Successfully mitigate risks associated with terminations, ensuring compliance with employment legislation and providing support during termination meetings.• Work closely with CEO on sensitive HR matters.• Serve as agency’s Privacy OfficerOversee the agency’s Volunteerism portfolio.
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Brampton Neighbourhood Resource Centre (BNRC)
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Individual and Family Services
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1 - 100 Employee
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Manager, Human Resources
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Oct 2007 - Dec 2010
• Served as the inaugural Human Resource Generalist in a growing Community Service agency of approximately 80 employees that previously had no Human Resource department. • Participated in development of the agency’s first Human Resources Policy and Procedure Manual. • Developed Job Descriptions from Executive level to front-line positions. • Managed and improved the full cycle Recruitment and Selection Process including: Refined Job Postings, and Recruitment and Interviewing processes, developed interview questions and scoring matrices, conducted all interviews with departmental managers, developed standardized Reference checking questions and conducted Reference checks. • Refined employment contracts and developed 'job offer letters' thus enhancing employment contract enforceability. • Developed standardized New Employee Onboarding /Induction Documentation. • Prepared and presented Executive Summary Proposal to Board of Directors leading to implementation of an on-line HRIS and Payroll management system (Nethris affiliated with CGI payroll services). • Prepared and submitted bi-weekly payroll utilizing Nethris HRIS.,. • Administered Compensation/Salary changes, Benefits Enrollment and Changes, liaised with Benefits broker/carrier. • Coached Program Managers and front-line Employees in performance management, conflict management and employee relations issues. Led investigations into Human Rights, Harassment complaints as required. • Prepared analytical reports for workforce planning to assist upper management in dealing with funding changes. • Effectively prepared for and conducted terminations and lay-offs when required.
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Community Living Toronto
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Canada
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Individual and Family Services
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400 - 500 Employee
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Manager, Attendance Management
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Jan 2002 - Jun 2007
• Performed Occupational and Non-Occupational Disability Case Management for a social service agency of approximately 1200 employees (both unionized and non-unionized), in partnership with an independent Disability Management Specialist. • Managed 60 to 80 WSIB Claims per year, including Return to Work coordination, which contributed to attaining substantial WSIB rebates. 2006 NEER rebate was approximately $186,000. • Assisted in the development of an Attendance Management Program • Implemented and executed the Attendance Management Program, addressing cases of excessive episodic and periodic absenteeism. Year One of the program contributed to reducing the Annual Association-Wide Average Sick Leave Usage from 9.8 days to 8.8 days, which amounts to an estimated reduction in Sick Leave expenditures of $81,300. Accounting also for estimated reductions in replacement costs and reduced productivity, these savings reached approximately $203, 250. • Coached Line Managers in appropriate procedures and approaches for managing worker’s absences and return-to-work. • Represented HR department in agency-wide Process Improvement Initiative.
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Community Living Toronto
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Canada
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Individual and Family Services
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400 - 500 Employee
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Human Resources Officer (Generalist)
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May 2001 - Oct 2001
Temporary contract • Performed Generalist functions for a client group consisting of two of the Association’s four regions (approximately half of the company’s workforce). • Generalist functions included: Coordinating internal and external recruitment, conducting new employee inductions, Non-Occupational and Occupational Disability Management, fielding questions/issues raised by both employees and line managers in the area of Employee/Labour relations. Temporary contract • Performed Generalist functions for a client group consisting of two of the Association’s four regions (approximately half of the company’s workforce). • Generalist functions included: Coordinating internal and external recruitment, conducting new employee inductions, Non-Occupational and Occupational Disability Management, fielding questions/issues raised by both employees and line managers in the area of Employee/Labour relations.
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Human Resources Assistant - Co-op Placement
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Sep 2000 - Dec 2000
• Managed a comprehensive recruitment program including internal/external postings, on-site job fairs, pre-screening interviews, new-hire inductions for general labourers/transportation workers in a multi-cultural workforce. • Managed a comprehensive recruitment program including internal/external postings, on-site job fairs, pre-screening interviews, new-hire inductions for general labourers/transportation workers in a multi-cultural workforce.
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Christian Horizons
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Canada
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Civic and Social Organizations
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700 & Above Employee
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Program Manager - temporary contract
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Mar 1999 - Sep 1999
• Managed multiple residential programs for Developmentally Challenged Adults including front-line employee supervision, liasing with clients’ family members/advocates, overseeing/monitoring program budgets, ensuring local programs remained consistent with Agency-wide goals/direction.
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Residential Counselor
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Sep 1992 - Mar 1999
• Coordinated and delivered day to day care for Developmentally Challenged Adults including case management, life-skills training, behaviour management, facilitation of clients’ participation in various community activities.• Trained front-line employees in Red Cross First Aid and CPR as a certified Red Cross Instructor.• Supervised Social Service Worker Placement Students.
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Education
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1988 - 1992
University of Toronto - New College
BSc., Psychology, Environmental Studies -
2000 - 2000
Sheridan College
Post Graduate Diploma, Human Resources Management
Community
