Experience

Directline Assurance

• Information Services
• 1 - 100 Employee

• Deputy head of Legal

  • 2016 - Present

  • Support the Head of Claims and Legal in the day to day running and administration of the legal department • Support the Head of Claims and Legal in ensuring that the legal department meets standards and expectations set out by the client.• Support the Head of Claims and Legal in effectively managing the budget allocated to the claims and legal department and to ensure that the claim expenses is within the Client’s guidelines.• Managing the legal file stock and ensuring that the target set by the client are met • Offering leadership, managerial direction, guidance and support to staff.• Safeguarding and promoting the welfare of staff by ensuring quality of service offered and training of new employees• Preparation of quarterly board papers and executive committee monthly reports for legal department performance• Monitoring the IT systems, work flow for efficient administration of the legal department.• Involved in the recruitment, training and retention of staff.• Identifying and resolving issues and conflicts with the client.• Dealing and responding to issues raised by the client with respect to the legal department performance• Making sure the files are ready for court and pleadings are properly drafted• Making sure the court advocates understand the client’s needs and defence strategies • Advising the client and preparing detailed opinion on various legal issues. • Reviewing and approving of settlement files that are ready and giving settlement parameters • Reviewing and approving court judgments and preparing judgment weekly report and managing the judgment to ensure processing is done within the stay period and appeals are lodged within time • Court case management – weekly diary management for all matters coming up in various courts across the country