Operations Manager / Social Media & Marketing

• Nov 2020 - Present

Customer Relations Manager

• Nov 2020 - Present

Special Education Paraprofessional

• Feb 2017 - Nov 2020

•Provide 1 on 1 support to students as assigned by district administration. •Assist in preparation of materials for class, classroom activities, projects and homework assignments. •Implement behavior management strategies designed by teacher,school counselors,and therapists ( Follow behavior plan, IEP, or 504 plan)•Observe and intervene to redirect inappropriate behavior. •Provide behavior management, conflict resolution, and peer interaction. •Assist, monitor, and guide assigned students to stay on task, participate in activities, and use positive socialization skills. •In compliance with privacy acts, HIPPA, and FERPA. •Complete annual training requirements including ACT 48 hours.

Senior Practice Representative

• 2014 - Feb 2018

As a Senior Practice Representative, I work with my team and Office management on the strategic goals of the practice. Specifically, all internal and external marketing, sales, managing of budgets for sales and marketing, handle all social media and help to oversee day-to-day operations (event and consult planning, larger clients/prospect relationships, handle all new client orientations and grow the patient clientele month over month). A major part of my job is to ensure that the business needs of the practice are met and actively work to recruit new patients through networking and events. About Our Practice: Our personalized approach takes Chiropractic Wellness to a whole new level, making it easier and more enjoyable for you and your loved ones to get well and stay well. With a top notch team of Wellness Professionals and a staff trained in state-of-the-art methods, tools, and diagnostics. Our goal is to not only maintain, but also to repair, and exercise preventative care for you and your family. So, come try us out to keep an energizing edge on your body's well being, for now, and into the future. • Cold calling, meet and greets, lunch and learns, along with charity events and private functions• Set up lectures for the doctors at different forums • Bring in 40 new patients monthly• Leveraged Social Media to grow practice by over 25% year to date • Internal marketing in office including: bi-monthly events, condition of the month, and all signage• Worked with local charities to raised over $5,000 in 2015-16 • Cultivated relationships with: Main line Health Community, Lockheed Martin, PennDot, VWR, and the Nuclear Regulatory Commission to become their premier provider for all their wellness needs***Office Awards:Best of The Main Line 2008-2015Main Line Parent Love Award 2015

Swimming Coach

• Feb 1999 - May 2016

Swim coach for Upper Merion Aquatic Club. Swim coach for Upper Merion Aquatic Club.

Brand Ambassador

• Oct 2011 - Nov 2012

As an ambassador for the Reading Express Steam Team, we worked very closely with the organization to promote the Reading Express Indoor Football Team in the Indoor Football League. Assisted in all brand promotion, game day operations, community events, and charity events. Through being a devoted member of the Steam Team, I was able to work closely community team sponsored events for local civil servants, military, and veterans. This was truly a great experience that I'll never forget. I was able have a job I loved, while helping to bring the community I lived in closer together. - Official charity representative for Berks County American Red Cross- Worked directly with management and staff to coordinate all games and events- Event Spokesperson for Berks Fire Water Restoration Company (Ownership Group of Reading Express) - Assisted in Choreographing all routines for Reading Express Ambassador Team

Sales and Front Desk Manager

• Sep 2008 - Aug 2011

As the front desk and sales manager for two gym locations of CHB Sports, I was responsible for and handled, all day to day sales and new membership contracts, management of front desk staff, Directed Volleyball league consisting of over 30 teams (year round program, indoor and outdoor), and assisted in marketing of programs, events and promotions for two facilities. - Grew Volleyball program from approx. 150 players (15 teams) to approx. 300 player (30 teams)- Helped to increase member retention by over 10% in the first year, and over 15% in the second year- Worked with management to plan Community Building events for chosen charities and events

General Manager

• Sep 2001 - Aug 2003

As General Manager my responsibilities included: effectively managing all facets two gym locations; to include customer satisfaction, effective recruitment and selection, proper training of the staff, employee personnel issues, sales & membership solicitation, facility cleanliness while ensuring the clubs were achieving projected membership/sales goals as well as all other established major responsibilities. Which included:administering all company policies and procedures,properly managing and maintaining the operational and payroll budget. Which also included the audit and approval of payroll and operating budget. As well as overseeing maintenance of inventory levels in regards to office and retail supplies.Submit all new hire and termination information to Corporate as required by HR department. Provide effective decision making regarding customer service issues.Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed.- Established and maintained an active referral system with the sales team to grow membership sales year over year- Developed and retained corporate client relationships through the sales team on a monthly basis to grow membership base by over 25%- Leveraged Corporate and local marketing tools to ensure that membership goals were met for 18 out of 23 months- Developed sales leads through Company sponsored (walk-ins and TIs) and employee sponsored (outreach and promotions).

Assistant District Retail Manager

• Jul 1999 - Nov 2001

Assistant District Manager for 16 Retail Pro Shops located within the Bally's Total Fitness Center Complexes located in the Greater Philadelphia, New Jersey and Baltimore areas. As a Pro shop District Manager, I was responsible for the functions of all departments within the stores located in my territory, and for brand building relating to the stores. As District Manager, all financial activities and budget allocation processes of the store were handled directly by me. Main responsibilities and functions included: upholding the image and building the reputation of the stores, including overseeing all functions of departments, along with store employees and their training within designated store/territory. - Maximized sales and marketing plans to drive revenue in all 16 stores- Recruited and training employees and managers for stores within Territory - Worked with suppliers and vendors for supplies for all 16 locations • Allocating budgets and planning the finances of the store• Evaluating sale reports and customer feedback• Planning new implementations and ideas to increase footfall of the retail pro shops• Controlling the store inventory and ensuring the maintenance of the standards of goods• Studying market reports and competitor strategies• Setting sales targets for the sales teams and periodically reviewing the same• Overseeing the billing and payment processes***Superstar Award from Regional Vice President for going above and beyond: Successfully performed CPR on 3 different individuals, saving their lives.