Nancy Gibson

Technical Support Analyst at Kroger Technology
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Contact Information
us****@****om
(386) 825-5501
Location
Portland, Oregon Metropolitan Area, US
Languages
  • Spanish -

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Bio

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Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Analyst
      • Nov 2017 - Present

    • Director
      • Jul 2013 - May 2019

      Elected member of the Board of Commissioners for the Oak Lodge Water District. As of January 1, 2017 Oak Lodge Water District consolidated with Oak Lodge Sanitary District into a new agency. The new agency is Oak Lodge Water Services District. The newly consolidated agency will be saving ratepayers approximately $500,000 per year once all consolidation projects are completed. This achieves my goal of making sure our rates are affordable.This is a volunteer (non-salary) position. My goals for my four year term are: to increase community outreach and education to the residents of the District, increase involvement by residents in volunteer and other activities needed by the District, provide high quality service, keep rates affordable.

    • Analyst
      • Feb 2017 - Nov 2017

      Contractor to Kroger Support Center

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Faculty and LMS Coordinator, School of Business
      • Oct 2011 - Aug 2016

      Annual Planning: Developed and implemented all processes, documentation of workflows and streamlined processes, balancing needs of multiple departments, communication with internal as well as external contractors, and administrative support workload.Achievement: First University school to easily transition to instructor/course full academic year annual scheduling from quarter by quarter scheduling.Operations Data Management: Data analysis of student course evaluations, student retention, enrollment projections, faculty workload, etc. Successfully developed data analysis process for more accurate student enrollment projections, pulling from multiple data sources and departments.Achievement: Increased accuracy of student projections for course enrollment from 60% accuracy to 95% accuracy.Faculty Coordinator: Coordination and tracking of all of Faculty Lifecycle processes from initiating job posting, applicant screening, panel and Chair interviews, coordination of background checks, Faculty Orientation/Training course, assigning mentor, peer review, etc. Developed and implemented all processes, data collection, work flows, and reporting for this position. Achievement: Increased number of adjunct instructors receiving annual peer reviews from less than 5% to 50% per year. Administrator Role within the LMS for management of School of Business manual enrollments, basic troubleshooting of issues for instructors prior to escalation to Help Desk, Back-up CLT Administrators as requested and/or needed, and other duties as needed by the School of Business. Strategic Plan Coordinator for the School of Business responsible for the project management tracking, creation, maintenance, updates requests, and reporting of all School of Business Strategic Plan initiatives.Strategic Plan Staff Excellence Lead for the School of Business responsible for the coordination and/or implementation of all staff strategic initiatives and projects.

    • Graduate Student - Masters in Interdisciplinary Studies
      • Sep 2010 - Aug 2012

      My thesis is titled: "Junk for Jesus" - The Commodified Gift: Donation in a Global Economy. The Prospectus is below:The donation of used medical equipment and excess medical supplies is promoted by non-governmental organizations (NGOs) as delivering needed goods to provide healthcare to the developing world. The reality is that much of what is received is broken, obsolete or inappropriate. These “donations” have financial and environmental costs associated with them that are paid for by the recipient organizations and the citizens of the receiving countries. The research question is how to create a policy or tool that will give developing countries and recipient organizations the ability to prevent the flow of donated used medical equipment from ending up in their landfills? This thesis will use the theoretical framework of neoliberalism to explain the rise of NGOs taking the place of government and the resulting de-politicization of the public good. The notion that donated used medical equipment maintains its status of being life saving at the end of its lifecycle will be deconstructed through an examination of how neoliberal capitalist ideology of privatization, globalization, and free markets externalize disposal costs and environmental damage to the marginalized Other. A proposal will be made for a policy and tool that will allow recipient countries and organizations to assess the costs versus the benefit value of medical equipment donations that includes their end of life disposal costs to the environment.

    • AOP Program Assistant - Temporary
      • May 2011 - Oct 2011

    • EDP Coordinator/Credit Evaluator
      • Apr 2009 - Apr 2011

    • Student Work Study - InterLibrary Loan
      • Apr 2006 - Apr 2009

    • Higher Education
    • 1 - 100 Employee
    • Adjunct Instructor
      • Jan 2014 - Dec 2015

      Adjunct instructor for the 5-Week Accelerated Online Program (AOP) teaching in both the undergraduate Business Management/Real Estate Studies and graduate MBA in Sustainable Business programs. Courses taught:BM 321 - Information Technology Strategies SUS 563 - Technology, Law and SocietySUS 564 - Using IT in Sustainable BusinessSUS 565 - Greening the IT SectorThese are 100% online courses. To support student success I utilize numerous tools to match various student learning styles, these include: Webinars, Synchronous Sessions, Screen Capture Videos with Audio, Step-by-Step written instruction with graphics, etc.

    • Owner/Chief Technologist
      • 2001 - Dec 2009

      Owner/operator of retail garden art center in conjunction with Terry Gibson, Landscape Architect.Design and implementation of inventory database, website, vendor relations, marketing, customer relations management, and procurement.

    • United States
    • Telecommunications
    • 1 - 100 Employee
    • LAN/WAN Manager
      • Apr 1997 - Jun 2001

      Responsible for customer support via phone and online, develop materials for user training, documentation, reporting, troubleshooting, network operations, nation-wide backups, maintenance and other contracts, vendor relations for enhancements, bug fixes, system administration, software administration of a wide variety of applications, software implementations and roll-outs, etc.

Education

  • Marylhurst University
    Master's in Interdisciplinary Studies, Liberal Arts as relates to International Development and Health Issues
    2010 - 2012
  • Marylhurst University
    Bachelor of Arts, Anthropology, Cultural/Historic Studies & Communications
    2006 - 2009

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