Copywriter

• May 2022 - Present

Customer Care Representative

• Dec 2020 - Dec 2021

Mentored and coached multiple groups in their first two weeks of working with us. Communicated with customers via phone, chat and email. Daily аpplied quick problem solving skills to resolve customers' issues and satisfy their needs. Checked customers for any suspicious/ fraud activity. Worked with an internal CRM System. Handled multiple chats at a time. Mentored and coached multiple groups in their first two weeks of working with us. Communicated with customers via phone, chat and email. Daily аpplied quick problem solving skills to resolve customers' issues and satisfy their needs. Checked customers for any suspicious/ fraud activity. Worked with an internal CRM System. Handled multiple chats at a time.

Front Desk Receptionist

• Jan 2016 - Dec 2017

Welcomed and signed people into the class they would like to attend. Answered the phone and any questions customers may have regarding the prices, classes and schedule. Finished up and balanced the cash register at the end of each working day. Welcomed and signed people into the class they would like to attend. Answered the phone and any questions customers may have regarding the prices, classes and schedule. Finished up and balanced the cash register at the end of each working day.