Administrative Associate

• Aug 2022 - Present

Family Enrollment Counselor

• Jul 2020 - Present

Enhancing enrollment and retention by providing the best possible experience for families and students Handling a high volume of inbound and outbound calls to support families in the enrollment process through one-call resolution Processing documents promptly to ensure they meet state regulations while simultaneously accessing multiple systems to complete the task Enhancing enrollment and retention by providing the best possible experience for families and students Handling a high volume of inbound and outbound calls to support families in the enrollment process through one-call resolution Processing documents promptly to ensure they meet state regulations while simultaneously accessing multiple systems to complete the task

Shift Supervisor

• Nov 2015 - Jun 2020

Maintained a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a a positive example for the shift team Anticipated customer and store needs by constantly evaluating the environment and customers for cues Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to new and experienced partners on shift to ensure operationally excellence and to improve partner performance Show less

Direct Care Worker

• Jan 2018 - Mar 2019

Supported members on their individual goals and daily routine Provided care and love to the members in the home, offering support daily Used behavior management techniques to help de-escalate or redirect member behaviors Responsible for cleaning household, preparing meals, and documenting daily logs Supported members on their individual goals and daily routine Provided care and love to the members in the home, offering support daily Used behavior management techniques to help de-escalate or redirect member behaviors Responsible for cleaning household, preparing meals, and documenting daily logs