Assistant Manager, Data Abstraction Services

• Jul 2019 - Present

Serving as the primary contact for multiple client accounts and supervises supporting abstractors. Develops and executes new client implementation plans in collaboration with Manager and Account Leads. Demonstrates strong communication, documentation, organizing and planning skills to ensure strong leadership of multiple accounts concurrently. Assists with operational duties and performance metrics of the service line.

Account Lead

• Jul 2017 - Present

Responsible for coordinating and overseeing all aspects of account management for data abstraction clients. Performs primary abstraction duties, as well as provides training and guidance to supporting abstractors. Ensures each abstractor maintains high levels of abstraction accuracy for assigned accounts.

Quality Data Specialist

• Jan 2011 - Present

*Provide internal and external support of ADN applications and abstraction services.*Support and develop client relations.*Provide Core Measures Abstraction services to clients/hospitals in Arkansas and across the U.S.*Investigate and resolve client issues in a timely manner.*Maintain up-to-date knowledge of marketplace trends in healthcare that will assist in delivering expert knowledge-based consulting services and products, as well as educational training to clients.*collaboratively work with a wide range of healthcare professionals such as quality officers, medical records personnel and other healthcare leaders.

Direct Data Abstractor

• Dec 2008 - Jan 2011

*Responsible for complete abstractions of inpatient and outpatient records, collecting data specific elements from medical records defined by the Specifications Manual. *Responsbile for educating staff and physicians on quality measures, ensuring that the scores stayed within the 90% range.*Build a relationship with nursing managers, directors, and physicians regarding quality measure reporting. Contact discharged patients regarding patient satisfaction scores for the organization.*Audit discharge/transition records according to specifications set for by the Arkansas Foundation for Medical Care. *Maintain databases of information.*Report missing documents from electronic medical record to appropriate individuals. *Attend classes, webinars, and teleconferences as necessary. *Adhere to HIPAA policies.

Outpatient Discharge Analyst

• Sep 2006 - Dec 2008