Nancy Aturi

Front line operations Team Leader at Wananchi Group
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Contact Information
us****@****om
(386) 825-5501
Location
KE
Skills

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Experience

  • Wananchi Group
    • Telecommunications
    • 500 - 600 Employee
    • Front line operations Team Leader
      • Jul 2018 - Present

    • Quality Assurance Team Leader
      • Jun 2016 - Jun 2018

      Wananchi Satellite Tv services.In charge of Quality Monitoring and evaluations for Kenya, Uganda, Tanzania, Malawi and Zambia call centers. Designing frameworks to address gaps and aid in meeting co operate goals and objectives.

    • Quality Assurance Analyst (Internet and Tv Services)
      • Aug 2013 - Jun 2016

      In charge of training, continuous evaluation and monitoring. In a busy technical contact center supporting Gpon, HFC and Wimax networks in Kenya.

    • Customer Service Executive (Gpon)
      • Apr 2013 - Jul 2013

    • Customer Service Executive (HFC & Wimax)
      • Dec 2011 - Mar 2013

Education

  • Makerere University
    Bachelor’s Degree, Information Technology
    2007 - 2010
  • Bugema Adventist College
    Uganda Advanced Certificate of Education
    2005 - 2006

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