Experience

Michigan Schools and Government Credit Union

• United States
• Banking
• 200 - 300 Employee

• Business Analyst

  • Mar 2013 - Present

  A liaison for the Business Management and IT Systems groups involved in process improvement initiatives and system enhancements. Compose business proposals and make recommendations for system upgrades and new software. Responsible for gathering system requirements, and performing end user testing for new system releases and enhancements. Project lead for IT system projects and process improvement initiatives. Instituted Business Intelligence software tool for designing and implementing dashboards. Show less



TekSystems

• Michigan Schools and Government Credit Union, Clinton Township, MI 48038

• Business Analyst

  • Apr 2012 - Present

  A liaison for the Business Management and IT Systems groups involved in process improvement initiatives and system enhancements. Compose business proposals for Board approval recommendations for system upgrades and new software. Responsible for gathering system requirements, and performing end user testing for new system releases and enhancements. Project lead for IT system projects and process improvement initiatives. Currently involved in a corporate project to institute a new Business Intelligence software tool for designing and implementing dashboards. Show less



Flagstar Bank

• United States
• Banking
• 700 & Above Employee

• Business Analyst

  • Aug 2010 - Apr 2012

  Conversion specialist for the mortgage servicing system. Responsible for converting the Consumer Loans and Home Equity Lines of Credit loans to a new mortgage servicing system. Conversion of the system required data mapping, testing and end user support during and post conversion. Provided recommendations for process improvements post conversion. Conversion specialist for the mortgage servicing system. Responsible for converting the Consumer Loans and Home Equity Lines of Credit loans to a new mortgage servicing system. Conversion of the system required data mapping, testing and end user support during and post conversion. Provided recommendations for process improvements post conversion.



Colonial Supplemental Insurance

• Insurance
• 300 - 400 Employee

• Benefits Counselor

  • Jun 2009 - Aug 2010

  Business to business insurance sales for voluntary employee supplemental benefits. Colonial has a profile of benefits such as Accident, Cancer, Critical Illness, mini-medical plans, term, whole, and universal life policies. Business to business insurance sales for voluntary employee supplemental benefits. Colonial has a profile of benefits such as Accident, Cancer, Critical Illness, mini-medical plans, term, whole, and universal life policies.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Sr System Support Officer

  • Mar 1999 - Jun 2008

  Adminstered, monitored, and audited security of the mortgage system application system users in three mortgage servicing locations. Provided support with upgrades and resolved system related issues. Business Continuity Coordinator for mortgage servicing sites in Michigan, Illinois, and Florida. Adminstered, monitored, and audited security of the mortgage system application system users in three mortgage servicing locations. Provided support with upgrades and resolved system related issues. Business Continuity Coordinator for mortgage servicing sites in Michigan, Illinois, and Florida.



First Chicago NBD

• System Administration Officer

  • Mar 1995 - Mar 1999

  Liaison providing users support and security administration for end users. Reviewed and recommended process improvements within the Loan Servicing departments of mortgage operations. Developed materials and trained staff on new and existing system applications to improve production volumes. Liaison providing users support and security administration for end users. Reviewed and recommended process improvements within the Loan Servicing departments of mortgage operations. Developed materials and trained staff on new and existing system applications to improve production volumes.



First Chicago Bank & Trust

• United States
• Banking
• 1 - 100 Employee

• Quality Improvement Manager

  • Mar 1993 - Mar 1995

  Oranized and managed a special assigement Quality Improvement team with a commitment to strealine commercial loan operations. Recommendations from the team esulted in cost savings and reduction of three FTEs.

• Supervisor, Commercial Loans

  • Jun 1987 - Mar 1993

  Responsible for all aspects of daily operations, managing a staff of 14 employees, Conducted personnel interviews, hired, and trained new employees. Established new customers and updated existing customer information on the commercial loan system. Monitored existing customer information for exception reporting and compliance issues.

• Loan Servicing Analyst, Credit Administration

  • Apr 1982 - Jun 1987

  Prepared and analyzed financial statements following GAAP guidelines and NBD Credit policy for commercial loan officers. Serviced financial loan covenants and borrowing base formulas ensuring loan approval documentation compliance.



National Bank of Dubai

• Banking
• 200 - 300 Employee

• Supervisor, Credit Administration

  • Mar 1973 - Jun 1982

  Responsible for daily office operations, managing a clerical staff of 10 employees. Conducted personnel interviews, hired, and trained new entry level employees. Responsible for organization, filing, and maintenance of bank files for the commercial loan officers. Responsible for daily office operations, managing a clerical staff of 10 employees. Conducted personnel interviews, hired, and trained new entry level employees. Responsible for organization, filing, and maintenance of bank files for the commercial loan officers.