PA/Office Manager

• Mar 2017 - Present

Life Insurance Operations Associate

• Aug 2015 - Present

Promis Life is a whole of life funeral plan, which offers clients life insurance to cover the funeral cost of when the life assured becomes deceased. I am an Operation Administrator dealing with day to day tasks to make sure all our clients have the best experience with us. Some of these activities include maintaining the clients account, dealing with any amendments which need updating. Any premiums which need collecting, rejecting, and refunding, running Experian checks on new customers, managing the clients direct debit, creating and cancelling policies, answering any general queries the client may have, increasing and decreasing the clients monthly premiums or sum assure amount, paying out death claims to the claimant and many more tasks.

Retirement Administrator

• Mar 2014 - Sep 2015

I was on the core processing team dealing with day to day administration for our client’s pension account’s for the successful management company Virgin Money. This involves processing various instructions such as purchasing and liquidating funds whilst using a variety of systems including Percana and AWD also following set processes in order to meet SLA/KPI figures complying with the Financial Conduct Authority (FCA) regulations.

Receptionist/PA

• Sep 2013 - Mar 2014

Front of house receptionist for Laindon Community Centre; Excellent customer service at all times. Dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail. Administer all reservations, cancellations and no-shows, in line with company policy. Arranging bookings for entertainment within the bar and sport halls, arranging gym memberships and gym classes and Carrying out all instructions given by the management team and head office. Front of house receptionist for Laindon Community Centre; Excellent customer service at all times. Dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail. Administer all reservations, cancellations and no-shows, in line with company policy. Arranging bookings for entertainment within the bar and sport halls, arranging gym memberships and gym classes and Carrying out all instructions given by the management team and head office.

Retail Assistant

• May 2013 - Sep 2013

I worked at S X Stocks for a few months, which I quickly gained experience within the retail industry. I was responsible for ensuring that each customer receives the best service possible, and for assisting in the execution of all store initiatives that contribute to generating sales. I had many duties including, operating the tills, cashing up the tills at the end of the day, opening and closing the shop, stock checks, helping customers with refunds and exchanges of products, receiving store deliveries, managing displays of the stores products and many more tasks.