Experience

Zoomerang

• Technology, Information and Internet
• 1 - 100 Employee

• Manager of Customer Support and Content Moderation | Trust and Safety Teams

  • Jun 2020 - Present

  Yerevan, Yerevan, Armenia Established in March 2018 Zoomerang is an application for creating/editing state of art short form videos. By already having 20M users we are creating an opportunity for making the app a great place to show the creative and bright side of our users. Over 2B stunning videos are created with us and more are yet to come. Our mission is to provide a great platform for video creators and to reach up to 100M satisfied users in an extremely near future.



Sygnoos

• Armenia
• Software Development
• 1 - 100 Employee

• Customer Product Expert

  • Aug 2019 - Jun 2020

  Yerevan, Armenia Established in 2014 Sygnoos is a software development company located in Yerevan, Armenia. We have proven competencies in web and mobile development, e-commerce solutions, web design and SEO services.



Joomag

• United States
• Software Development
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2018 - Aug 2019

  Yerevan, Armenia Founded in 2009, Joomag is the all-in-one platform offering a suite of integrated solutions for every content marketing, digital publishing, corporate communications, and sales engagement need. Headquartered in San Jose, CA, the company delivers a unique, solution-based approach with its powerful flagship Crater™ Editor. Over 500,000 businesses both large and small are already creating, distributing, tracking, and monetizing their online content from a central platform, streamlining… Show more Founded in 2009, Joomag is the all-in-one platform offering a suite of integrated solutions for every content marketing, digital publishing, corporate communications, and sales engagement need. Headquartered in San Jose, CA, the company delivers a unique, solution-based approach with its powerful flagship Crater™ Editor. Over 500,000 businesses both large and small are already creating, distributing, tracking, and monetizing their online content from a central platform, streamlining workflows and becoming more productive in the process. Among our clients: Harper’s Bazaar, Cosmopolitan, JLL, Century21, RingCentral, EY, Dillard’s, Levi’s, U.S. Army, Harvard University, UCLA, Honda, Subaru, Renault, jetBlue, Delta, etc. We have offices in Silicon Valley (San Jose, CA), Munich, Moscow, Shanghai and Yerevan. So, if you are ready to kick everything up a notch, then you should definitely join our team of passionate minds. Main responsibilities include: • Effectively communicate with customers concerning technical, billing & general inquiries, • Handle customer complaints, provide appropriate solutions and alternatives within the time limits via email, live chat, Twitter, Facebook, and Google+, • Follow up with customers on readers’ requests, bug-fixes, and problems’ resolutions, • Follow up with Net Promoter Score (NPS) feedbacks, • Work closely with Customer Care Executives’ team to troubleshoot issues and implement fixes, • Build sustainable communication with customers during custom applications development processes. Show less



VTB

• Russian Federation
• Banking
• 700 & Above Employee

• Leading Specialist

  • Feb 2017 - Mar 2018



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• HR Intern

  • Apr 2017 - Jun 2017

  Armenia



LIGA INSURANCE (RGS-Armenia)

• Armenia
• Insurance
• 1 - 100 Employee

• Sales Manager

  • Sep 2012 - May 2016

  Armenia