Namuunaa Otgonbaatar, MPH, PSM
Associate Director Client Success, Public Health at emocha Health- Claim this Profile
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English Native or bilingual proficiency
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Russian Native or bilingual proficiency
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Mongolian Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Cloud Architecture: Core Concepts
LinkedInNov, 2022- Sep, 2024 -
Figma for UX Design
LinkedInMar, 2022- Sep, 2024 -
Business Analyst and Project Manager Collaboration
LinkedInDec, 2021- Sep, 2024 -
Developing Executive Presence
LinkedInJul, 2021- Sep, 2024 -
PMP® Certification Training Course
SimplilearnJul, 2021- Sep, 2024
Experience
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emocha Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Associate Director Client Success, Public Health
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Mar 2022 - Present
• Managing over 200+ accounts including SaaS clients, public health departments and counties • Identifying and influencing key decision-makers at all levels within the client opportunities • Developing strategic and tactical plans to meet or exceed sales objectives • Implementing and training new clients and nurturing those relationships • Operating effectively and efficiently to optimize performance and client results • Establishing and hosting monthly webinars and quarterly business reviews • Developing RACI and client health score cards to strategically grow client accounts • Stewarding client relationship and identifying at risk clients in advance and preventing churn • Identifying and capturing over $200,000 in missing revenue Show less
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SOC Telemed
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Associate Director, Client Success
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Feb 2021 - Mar 2022
• Own the overall relationship with customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction. • Effectively identify customer needs, engaging technical resources as required• Drive revenue growth through client satisfaction, usage and retention• Participate in continual feedback loops between sales and product/engineering teams as an advocate for the customer• Establish a strategic communication plan and a regular business rhythm for client communication• Provide weekly reporting on customers, participate in and lead a weekly customer success team meeting• Conduct high-level conversations with C-Level an VP-Level Executives to address business needs as well as have conversations with users Show less
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Contract Specialist
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Aug 2018 - Feb 2021
• Execute client and vendor agreements in a fast-paced team• Facilitate information transfer between multiple levels of management • Manage multiple project concurrently and meet deadlines • Represent the company to various organizations and clients• Develop and maintain client relationships providing consultations as needed• Improve program contract records and billing traceability in CRM • Organize and maintain client information in CRM• Audit monthly contract revenue reports and project milestones• Ensure customer retention with personalized service post document execution• Perform data and product validation tests for quality assurance• Streamline business processes and software implementation• Increased financial visibility by identifying $450,000 in missed incentive fees Show less
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Opioid Research Analyst
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Apr 2019 - Sep 2019
• Grad school internship. • Performed qualitative and quantitative research on Medication Assisted Treatment (“MAT”) program • Collaborated with various internal and external teams to design and help integrate data• Identified trends and created useful reports on the opioid epidemic trends in Texas• Analyzed allocation of $46.2 million in funds and grants provided in Texas • Identified Medicaid and Medicare reimbursable amounts for Telehealth services • Allocated barriers to delivery of tele-MAT • Created charts, graphs and presentations for leadership teams • Developed recommendations and project workflow to improve MAT program going forward Show less
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Mason and Partner Clinics
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United States
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Public Health
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1 - 100 Employee
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Health Informatics and Public Health Intern
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Aug 2017 - Aug 2018
• Worked with major health insurance companies to assess coverage • Coordinated services for Medicare and Medicaid patients • Administered and maintained electronic health records for 300+ patients • Audited the accuracy of confidential patient information • Adhered to and ensured HIPAA regulations and compliance • Enlisted and managed 25+ new client relationships • Provided leadership in day to day operations of the clinic • Worked with major health insurance companies to assess coverage • Coordinated services for Medicare and Medicaid patients • Administered and maintained electronic health records for 300+ patients • Audited the accuracy of confidential patient information • Adhered to and ensured HIPAA regulations and compliance • Enlisted and managed 25+ new client relationships • Provided leadership in day to day operations of the clinic
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UNICEF
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United States
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Non-profit Organizations
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700 & Above Employee
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Health Specialist Intern
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May 2017 - Jul 2017
• Created community outreach programs for water, hygiene and sanitation • Managed vaccination and sanitation protocols at six sites • Acted as the external facing primary contact for six target communities • Prepared periodic entity reports for community health initiatives • Participated in think-tank meetings to increase health awareness • Amended existing standardized forms to streamline processes • Coordinated six project schedules to facilitate collaboration • Created community outreach programs for water, hygiene and sanitation • Managed vaccination and sanitation protocols at six sites • Acted as the external facing primary contact for six target communities • Prepared periodic entity reports for community health initiatives • Participated in think-tank meetings to increase health awareness • Amended existing standardized forms to streamline processes • Coordinated six project schedules to facilitate collaboration
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Education
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2018 - 2019
George Mason University
Master of Public Health - MPH, Global Health -
2014 - 2018
George Mason University
Health Administration Policy B.S Health Informatics, Health Informatics -
2013 - 2014
Chantilly Academy
Certified Pharmacy Technician, Pharmacy
Community
