Experience

Shazé Luxury Retail Pvt. Ltd.

• India
• Retail
• 100 - 200 Employee

• Customer Service Excellence

  • Oct 2020 - Present

  -Confirming customer satisfaction by providing best services and dealing with customer queries and solving client grievanceEnsuring timely apprise on every transaction on the website- Safeguarding that every arrangement is delivered as per client requirement and recommendation.- Interacting with the external merchandizing team for stock appraisal and timely replenishment- Guaranteeing high quantity transactions are controlled without any disappointment.Handling client escalation and also guaranteeing customer satisfaction by providing best resolution as per client’srequirement- Answer calls professionally to provide information about products and services,Catering to incoming orders and cancellation request- Generating sales lead which develop into new customers



Shazé Luxury Retail Pvt. Ltd.

• India
• Retail
• 100 - 200 Employee

• Customer Service Executive

  • Sep 2016 - Apr 2019

  - Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge- Ensuring all cash transactions are handled appropriately,Guaranteeing attractive interior products displayCultivating positive relationship with teammates.- Attending team sales meetings on regular intervals-Concocting of the daily sales and cash report