Experience

The Shriram Millennium School

• India
• Education Management
• 1 - 100 Employee

• Academic Coordinator

  • Apr 2022 - Present



Shri Ram Millennium School

• Noida Area, India

• Teacher of English

  • Apr 2017 - Jun 2022



Step By Step School

• Noida Area, India

• Teacher Primary School

  • Apr 2015 - Mar 2017



ICICIPRUDENTIAL LIC ltd

• Namrata

  • May 2004 - Sep 2009



ICICI Prudential Life Insurance Company Limited

• India
• Insurance
• 700 & Above Employee

• CLM

  • May 2004 - Sep 2009

  Core competencies Operations Management, Branch Administration, Business Development, Channel Management, Client Relationship Management, Quality Management· Forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms. Implementing competent strategies for boosting business with a view to penetrate new accounts and expand existing ones for meeting pre-determined business objectives and targets.· Promoting the product to branch walk-in and increasing the business.· Managing and motivating a team of customer service executives, who are responsible for processing proposals for life insurance and dealing with customer queries, complaints and requests.· Responsible for the service sigma escalation management for U.P. Zone.· Assessing the life assured’s /proposer’s financial credentials and related documents, ensuring compliance to the company and IRDA guidelines, enabling issuance of policies· Conducting internal audits for the branch and supervising daily financial reconciliation at the branch level.· Undertaking training sessions for the new recruits in underwriting and operations.· Maintaining Branch Sigma levels in conjunction to the set parameters laid down by the company.Achievements· Nominated as “Star Trainer” in Dec’07 for training in service to new joinees.· Nominated as QOC captain for U.P Zone to conduct quality checks of requests/complaints received by branches.· Significantly nominated by the Regional Manager to pioneer URMS (Underwriting Rating Management System) across the state. Successfully achieved 100% processing.· Received Special Award from the State Manager for excellence in branch and zonal operations in Feb’08.· Accredited for exceptional improvement of 4% in the audit rating for NOIDA branch in 07-08. · Received an award in Jul’07 for reducing the complaints escalations and improvement in Sigma’s for Uttar Pradesh Zone. Show less

• Cluster Manager

  • May 2004 - Sep 2009