Experience

R Weatherdon & Co Pty Ltd

• Australia
• Hospitality
• 1 - 100 Employee

• Administration Officer

  • Sep 2016 - Present

  • Account management duties including dealing with general customer enquiries and working on quotes received via the phone, emails and the website. • Provide risk management assessment through customer and contract review/acceptance.• Manage order/contract enquires and provide effective resolution. • Provide order entry support including system expertise, coaching and guidance to those entering orders to ensure successful order fulfilment.• Make commercial decisions to release orders and meet clients’ needs. Process and approve deals ranging from $20,000 up to $1 million.• Perform credit and risk assessment by reviewing commercial credit applications and using online credit assessment tools like ASIC and credit reports, understand deal structure, obtain and comprehend financials and trading history to understand risk before proceeding to order. • Create and maintain new accounts. Develop prospect by identifying and updating new customer contacts to assist in business development. • Business development tasks including assisting developers and fit-out specialists to identify the right product mix for their clients. Putting together tenders for new Hotel or Service Apartment developments across Australia. • Using CRM technologies such as Phocas Maximiser to ascertain market penetration and loss of any potential business. • Overlook incoming orders, confirming stock levels and discussing stock/pricing relates issues with customers. • Dealing with customer complaints, replacements and warranty claims.



FUJIFILM Business Innovation Asia Pacific

• Singapore
• IT Services and IT Consulting
• 700 & Above Employee

• Client Service & Risk Assessment Officer

  • Jun 2014 - Jul 2016

  • Coordinate and perform activities to achieve optimal order fulfilment and create a competitive advantage.• Provide risk management assessment through customer and contract review/acceptance.• Manage order/contract enquires and provide effective resolution. • Provide order entry support including system expertise, coaching and guidance to those entering orders to ensure successful order fulfilment.• Partner with sales to meet customer requirements and provide advice to sales on contract and credit solutions.• Perform credit and risk assessment by reviewing commercial credit applications and using online credit assessment tools like ASIC and credit reports, understand deal structure, obtain and comprehend financials and trading history to understand risk before proceeding to order. • Make commercial decisions to release orders and meet clients’ needs• Process and approve deals ranging from $20,000 up to $1 million.• Create and maintain new accounts. Partner with sales to meet customer requirements and provide advice to Sales on contract and credit solutions.



Canon Australia

• Australia
• IT Services and IT Consulting
• 500 - 600 Employee

• Client Services Coordinator

  • Feb 2007 - Apr 2014

  • Ensure all orders are keyed in before the nominated cut-off times for each state.• Always focused on achieving sales targets every month.• Reconcile customer accounts, invoicing and other customer needs.• Respond to all customer inquiries in a prompt and timely manner.• Resolve customer / internal issues within agreed time frame.• Build and maintain internal relationships with Account Managers, Portfolio Officer, Canon Finance and other stakeholders involved within the process of order to cash.• Understand and assist what is required from internal and external customers, analyse the situation and follow through to completion, in a prompt and efficient manner.• Work with Client Services Manager to identify and understand issues, problems and opportunities in the nominated account. Escalate to the Client Service Manager within agreed timeframes.• Maintain accurate customer data in Oracle.• Answer telephone calls and respond to voice mail immediately.• Respond to emails in assigned inboxes within SLA’s.• Ensure that incorrectly dispatched, faulty or damaged goods are returned and correct goods are subsequently supplied.• Process credits and returns accurately in Oracle and follow through until goods are returned into the respective warehouse.• Cross-skilled to manage other team member’s tasks when a team member is unavailable for work.