Experience

Bayyinah Technologies Private Limited
• Pakistan
• Information Technology & Services
• 1 - 100 Employee
• Chief Executive Officer

  • Apr 2021 - Present

Live Track Technologies Private Limited
• Branch Manager

  • Aug 2020 - Mar 2021


Mindbridge Private Limited

• India

• Email Support Executive

  • May 2017 - Sep 2020

  Respond to customer inquiries timely and efficiently Win customer satisfaction by addressing all concerns Express sincere desire to help Maintain KPIs by following policies & guidelines of the company Respond to customer inquiries timely and efficiently Win customer satisfaction by addressing all concerns Express sincere desire to help Maintain KPIs by following policies & guidelines of the company



Tracadores Pvt Ltd Official

• 1 - 100 Employee

• Customer Services Managing Supervisor

  • Feb 2016 - Apr 2017

  Strategized and monitored daily activities of customer service operation, control room and tracker installation team Provided regular performance related feedback to the staff Developed service policies along with other department managers Assured that customer inquiries are responded timely and efficiently Maintained coordination with sales department for the installations of vehicle trackers and fuel sensors Strategized and monitored daily activities of customer service operation, control room and tracker installation team Provided regular performance related feedback to the staff Developed service policies along with other department managers Assured that customer inquiries are responded timely and efficiently Maintained coordination with sales department for the installations of vehicle trackers and fuel sensors



Spy Track Pvt. Limited

• Complaints Clerk - Customer Services

  • Jul 2015 - Jan 2016

  Resolved customer inquiries timely and efficiently Developed high empathetic client relationships and earned reputation for delivering outstanding customer service Documented all customer inquiries and comments thoroughly and quickly Supervised tracker installation team in the absence of CS Manager Made follow up calls to customers for service feedback after complaints resolution Gathered data of customers after installation of tracking device Additional charge of Office Administration (Sep 2015 - Nov 2015) Supervised calls answer/transfer section and scheduled appointments Communicated activities of the office including all employee events Maintained administration related documents Trained new employees for the posts of administration, tracker recovery department and non-functional trackers replacement department Greeted clients, executives and vendors and maintained professional atmosphere Show less



Speechpad

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Transcriber

  • Dec 2014 - Dec 2015

  22+ hours experience in transcribing phone calls, meetings, interviews, podcasts & educational & industrial lectures Submitted files within TAT Maintained overall quality of 93% on average 22+ hours experience in transcribing phone calls, meetings, interviews, podcasts & educational & industrial lectures Submitted files within TAT Maintained overall quality of 93% on average



Leebon Fashion

• Transcriber

  • Sep 2014 - Jan 2015

  8+ hours experience in transcribing phone calls, meetings, interviews, podcasts & educational & industrial lectures 8+ hours experience in transcribing phone calls, meetings, interviews, podcasts & educational & industrial lectures