Experience

ETMD
• Türkiye
• Non-profit Organizations
• 1 - 100 Employee
• Manager

  • Dec 2017 - Present

Self employed
• Real Estate
• 1 - 100 Employee
• Independent Consultant

  • Jan 2017 - Nov 2017

Diyetkolik.com
• Türkiye
• Wellness and Fitness Services
• 1 - 100 Employee
• Operations

  • Jan 2016 - Dec 2016


APC by Schneider Electric

• France
• IT Services and IT Consulting
• 700 & Above Employee

• IT Business, Business Development Manager

  • Aug 2013 - Dec 2015

  Deploying IT BU strategic business plans. Preparing annual marketing plans. Coordinating Marcom plan deployments. Analyzing IT market, launching new products, driving marketing campaigns’, supporting sales promotional activities. Managing the improvement of logistic & quality process for ITBU. Reporting to IT BU VP. Deploying IT BU strategic business plans. Preparing annual marketing plans. Coordinating Marcom plan deployments. Analyzing IT market, launching new products, driving marketing campaigns’, supporting sales promotional activities. Managing the improvement of logistic & quality process for ITBU. Reporting to IT BU VP.



Schneider Electric Turkey

• Quality and Customer Services manager

  • Sep 2008 - Jul 2013

  Managing Quality, Customer Care Center and After Sales teams. Responsible for all Schneider Turkey and Central Asia Front office operations. Managing Sales Force Efficiency projects. Salesforce.com Entity leader for Turkey and Central Asia. Reporting to Power VP.

• Customer Care Center and Training Center Manager

  • Mar 2004 - Aug 2008

  Managing Help Desk, Order Processing Center and Training Center teams. Partipicating customer satisfaction improvement projects and contribute to improve the sales efficiency. Managing customer satisfaction surveys. Improving order entry system as well as implementing web based extranet ordering tool. Managing SAP CRM project for Help Desk, Sales and Services departments. Reporting to Marketing Director.

• Equipment & Systems, Tendering Department Manager

  • Mar 2001 - Feb 2004

  Creating single tendering group, develop the operating rules and manage. Give technical support to sales team and assist them. Setting up an electronic database to share the same information between sales and factory. Reporting to Equipment & Systems Director.

• Low Voltage Products Department Manager

  • Jan 1999 - Feb 2001

  Managing the production of Miniature Circuit Breakers, Residual Current Circuit Breakers, Capacitors & Air Circuit Breakers. Responsible for the production cycle (procurement, planning, production, quality and transferring to warehouse). Reporting to factory director.

• Project Office Responsible

  • Jan 1997 - Dec 1998

  Coaching the design office team. Provide technical support and arrange the workload. Report performance to management. Reporting to Low Voltage dept. manager.

• Project Office Design Engineer

  • Feb 1995 - Dec 1996

  Creating manufacturing projects for electrical distribution panels, MCC’s. Assist the production and customer acceptance.



Teba

• Poland
• International Trade and Development
• 1 - 100 Employee

• Design Responsible

  • Sep 1994 - Jan 1995

  Designing interior electrical structure of various ovens. Apply and follow the product certification to foreign standardisation bodies. Designing interior electrical structure of various ovens. Apply and follow the product certification to foreign standardisation bodies.



Arcelik

• Türkiye
• Individual and Family Services

• Quality Assurance Engineer

  • Aug 1991 - Apr 1993

  Auditing the subsidiary companies. Performing tests to kitchen appliance products. Visiting the production and prepare quality reports. Reporting to Quality manager. Auditing the subsidiary companies. Performing tests to kitchen appliance products. Visiting the production and prepare quality reports. Reporting to Quality manager.