Experience

NPCI Bharat BillPay Ltd.

• India
• Financial Services
• 1 - 100 Employee

• Senior Associate - Strategy and Market Development

  • Nov 2022 - Present

  Mumbai, Maharashtra, India



The Digital Fifth

• India
• Financial Services
• 1 - 100 Employee

• Fintech Business Consultant

  • Jan 2021 - Oct 2022

  Mumbai, Maharashtra, India



Tata Steel

• India
• Mining
• 700 & Above Employee

• Summer Intern

  • May 2020 - Jun 2020

  - Assessed lead management & complaint management processes - Built a lead management framework to improve conversion rate - Formulated after-sales service strategy to increase customer satisfaction - Conducted research to explore optionality to outsource after-sales services



Canvasist

• Retail Art Supplies
• 1 - 100 Employee

• Operations Management Intern

  • Sep 2019 - Dec 2019

  Mumbai Area, India Canvasist is an e-commerce company that sells customized canvas worldwide. It's headquartered in Chembur, Mumbai. During my tenure at Canvasist, I had worked on the following activities- 1. Increased 5 Star Ratings by 90. 2. Handled Customer Service for 1000+ customers worldwide. 3. Completion of the order book and tracking numbers of customers' orders. 4. Coordinated with suppliers and shipping companies for product delivery.